MAG 273QP QD-OLED X24, Windowss 11 says HDR not supported

D3M0N07

D3M0N07

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may be after firmware update windows 11 say HDR not supported, I have displayport ( cable ) 2.1 ugreen but still but still says HDR not supported.
 

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Try turning off DSC inside monitor settings I turned that off and adaptive sync and I was having same issue updated from v106 to v116 then the display port started showing HDR again. I tried everything else even updating to windows 11 beta branch for windows updates
 
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D3M0N07 said:
already did. . .long time ago, when updating firmware. . .
Click to expand...
So I did combine two different suggestions here to get HDR technically working on my monitor again:

I had already tried turning off DSC and Adaptive Sync with no success, but I decided to turn DSC off again and unplug the monitor for a full minute.

After turning DSC off, unplugging the power cord, and plugging back in after a minute, the monitor remembers the DSC being set to off, and HDR support is again recognized in Windows 11 25H2. Of course, with DSC off, the DP 1.4 on the monitor can only support 8-bit rather than 10-bit.

Turning DSC back on immediately breaks HDR support again on the monitor, while re-enabling 10-bit support.

Clearly there's something wrong here, likely with the firmware considering, as we both stated, firmware 106 did not have these issues.
 
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gnashvil159c02e2 said:
So I did combine two different suggestions here to get HDR technically working on my monitor again:

I had already tried turning off DSC and Adaptive Sync with no success, but I decided to turn DSC off again and unplug the monitor for a full minute.

After turning DSC off, unplugging the power cord, and plugging back in after a minute, the monitor remembers the DSC being set to off, and HDR support is again recognized in Windows 11 25H2. Of course, with DSC off, the DP 1.4 on the monitor can only support 8-bit rather than 10-bit.

Turning DSC back on immediately breaks HDR support again on the monitor, while re-enabling 10-bit support.

Clearly there's something wrong here, likely with the firmware considering, as we both stated, firmware 106 did not have these issues.
Click to expand...
See if it happens at 120hz @ 10-Bit (no DSC required with DP at that resolution), also maybe try flashing 116 again and keep unplugged for a while when the update tool prompts you to.
 
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ezpzlmnsqz said:
See if it happens at 120hz @ 10-Bit (no DSC required with DP at that resolution), also maybe try flashing 116 again and keep unplugged for a while when the update tool prompts you to.
Click to expand...
120hz does work at 10-bit with HDR on using this method, and of course 240hz at 8-bit. Turning DSC back on immediately breaks HDR until redoing the series of steps I mentioned at either refresh rate.

I just attempted reflashing and leaving it unplugged for 10 minutes with both the included cable DP 1.4 cable and a DP 2.1 cable, and the problem persists.
 
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x-phuon15c802e9 said:
Try turning off DSC inside monitor settings I turned that off and adaptive sync and I was having same issue updated from v106 to v116 then the display port started showing HDR again. I tried everything else even updating to windows 11 beta branch for windows updates
Click to expand...
Is your display running at 240hz 8-bit or 240hz 10-bit?
 
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gnashvil159c02e2 said:
120hz does work at 10-bit with HDR on using this method, and of course 240hz at 8-bit. Turning DSC back on immediately breaks HDR until redoing the series of steps I mentioned at either refresh rate.

I just attempted reflashing and leaving it unplugged for 10 minutes with both the included cable DP 1.4 cable and a DP 2.1 cable, and the problem persists.
Click to expand...
Strange, it seems like a DSC issue then. how about HDMI @ 240hz 10-bit? For some reason the HDMI 2.1 port needs DSC with 10-bit on this monitor when it *should* be able to do 240hz 10-bit with no DSC.
 
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D3M0N07 said:
already did. . .long time ago, when updating firmware. . .
Click to expand...
Hi, This may be related to the Windows 11 operating system or others. Please try using the following steps and test if it help resolve your problem.

1. Go into OSD monitor menu -> Settings -> Reset -> "Yes"
2. Disconnect the power cable from the monitor (external adaptor and power cord). Wait about 300 seconds before reconnecting the power cable and turning the monitor back on.
3. Windows 11 OS 25H2: Select the Start button, then click Settings > System > Display > Color profile
4. Select "Automatically manage color" for apps to turn on or turn off for cross-verification. (This option is turned off by default)
 

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ezpzlmnsqz said:
Strange, it seems like a DSC issue then. how about HDMI @ 240hz 10-bit? For some reason the HDMI 2.1 port needs DSC with 10-bit on this monitor when it *should* be able to do 240hz 10-bit with no DSC.
Click to expand...
I don't have an HDMI 2.1 cable, but my video card supports HDMI 2.1b and I've ordered a cable, so I'll be able to test this soon.
FlyingMog said:
Hi, This may be related to the Windows 11 operating system or others. Please try using the following steps and test if it help resolve your problem.

1. Go into OSD monitor menu -> Settings -> Reset -> "Yes"
2. Disconnect the power cable from the monitor (external adaptor and power cord). Wait about 300 seconds before reconnecting the power cable and turning the monitor back on.
3. Windows 11 OS 25H2: Select the Start button, then click Settings > System > Display > Color profile
4. Select "Automatically manage color" for apps to turn on or turn off for cross-verification. (This option is turned off by default)
Click to expand...
No change in behaviour after doing this.
 
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FlyingMog said:
Hi, This may be related to the Windows 11 operating system or others. Please try using the following steps and test if it help resolve your problem.

1. Go into OSD monitor menu -> Settings -> Reset -> "Yes"
2. Disconnect the power cable from the monitor (external adaptor and power cord). Wait about 300 seconds before reconnecting the power cable and turning the monitor back on.
3. Windows 11 OS 25H2: Select the Start button, then click Settings > System > Display > Color profile
4. Select "Automatically manage color" for apps to turn on or turn off for cross-verification. (This option is turned off by default)
Click to expand...
Nothing happend
 
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I received my HDMI 2.1 cable today. It allows for 1440p 240hz 10-bit with HDR when DSC is turned on.

So that's a (half) solution for people who have a video card that supports HDMI 2.1.

That said, hopefully MSI can/will get to the bottom of the issues with DP and DSC on this monitor on firmware 116.
 
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D3M0N07 said:
still no solution
Click to expand...
No, pretty insane for a monitor that costs more than a graphics card to have multiple people with the same issues and not even receive a response. I guess I'll remember the next time I'm considering anything from MSI. I've already dissuaded a few friends who were looking at OLED monitors to avoid MSI products because of this.

If your graphics card supports HDMI 2.1, then you can get a compatible cable to get it working, although it still requires DSC to be enabled when it shouldn't, and that's not an option on Linux because of the ongoing HDMI licensing/driver issues (I have to juggle between HDMI and DisplayPort while dual-booting, which is extremely annoying.)
 
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I'm also sitting in the waiting position, while I'm using HDMI, I even specially bought a cable with guaranteed support for 48 Gbps bandwidth, but this did not help. I set 240 Hz without DSC, but it did unlock 12 bits of color depth. I'm sitting at 144 Hz 12-bit HDR without DSC on the HDMI port. There is another problem - short-term 3-4 seconds of screen blackout, I can't track the pattern, it is not clear whether this is a hardware or software problem, I am still investigating.
 
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Hello, I purchased MSI MAG 273QP From Thailand in September, I was traveling there. And the monitor had same HDR issues since I updated the firmware. Farther more I had some weird problems like, sometimes the monitor screen automatically turns off. The fix was easy I had to power off the monitor and turn on again to function it properly. But the last week the monitor died on me. It turned off and never turned on. As I am not traveling to Thailand any time soon and I don’t have international warranty I don’t know if I can claim RMA. This was a bad product and full of bad experience. I won’t recommend it to any one else.
 
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plutomate said:
most likely you understand the warranty policy correctly and MSI does not offer global warranty for their product.
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Yes, I knew. I am purchasing product from abroad since 2000. I have never seen a product fail so fast and early. May be my luck? But as far as I search it’s pretty common problem with this model. So purchase with caution.
 
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