Major Issue

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Jun 19, 2022
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I just built a gaming pc using the z690 unity motherboard and I got everything set up but once I got to Home Screen I can’t access internet. Windows says can’t read because driver wasn’t installed properly so I go into device manager and realize almost everything on my motherboard has an error symbol next to it. Idk how to fix it or re install drivers or just completely reset everything back to normal. I don’t know how this issue was caused. Someone help.
 

Svet

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Which driver has error? Ethernet one or?
And what kind of error exactly?
Also provide system specs >>Posting Guide<<
 

doug.hogart153b02d9

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Most likely there is not built-in driver for the wired ethernet or the Wi-Fi controller on the motherboard (realize that Windows 10 first came out mid-2015 and the Z690 motherboard came out late 2021). Depending on which of those methods you are using for internet, you grab the driver either from MSI's support site (which might be slightly out of date) or Intel's Download Center. Then install that driver. Afterward you should have access to network/internet, and then you can probably automatically download lots of drivers by using Windows Update (they may be under Advanced options-Optional updates).
 
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i have a z690 unity motherboard with 12th gen i7, 3080ti gigabyte GPU, 32 gigS ddr5 RAM running windows 10. The errors shown in device manager are the base system device, 2 Ethernet controllers, network controller, PCI Data acquisition and signal processing controller, PCI device, PCI simple communications controller, SM bus controller, and unknown device.
 

plutomate

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Look like you haven't installed many drivers, do wut doug said and download driver from MSI support site!
 

Alan J T

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i have a z690 unity motherboard with 12th gen i7, 3080ti gigabyte GPU, 32 gigS ddr5 RAM running windows 10. The errors shown in device manager are the base system device, 2 Ethernet controllers, network controller, PCI Data acquisition and signal processing controller, PCI device, PCI simple communications controller, SM bus controller, and unknown device.
Just how old was your Windows install media if more than one year it is to old for that board create a new one a and start again Download Windows 10 Download Windows 11
 
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I downloaded all the drivers from MSI website for my system and device manager still shows all those previous things I mentioned have an issue. I go into device manager and click on those things and search for update and it says “windows was unable to install you base system device”
 

citay

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As Alan said, it's vital not to use an outdated installation media for Windows, otherwise a lot of driver installations will fail, because they check for a current Windows version. Then when Windows is installed, use the drivers from the MSI website or from Intel directly, whichever are newer. What you need to do is, download the latest Win10 Media Creation Tool, prepare a USB drive with it, and then boot from it by pressing F11 for the boot menu after turning on the PC and selecting the USB drive there.

I explained the procedure a bit here: https://forum-en.msi.com/index.php?...fi-now-os-wont-load-help.369450/#post-2092501

If you use a Windows 10 version that's too old (for example if you bought it a while back and use the original installation USB drive/stick), then it probably doesn't have the proper drivers for the LAN chip, and the drivers from MSI won't install either, because they rely on a supported/current Win10 version being installed. And actually, instead of Windows 10, for 12th gen CPUs it's best to use Windows 11, get the latest Media Creation Tool from this link. You can use the same license key as for Win10, Win11 will accept it just the same.

Install the chipset drivers first, these tell Windows the right names and properties of all the Intel stuff onboard. They are a must for proper energy saving modes and so on. Then Management Engine and Serial I/O (from MSI support site) to get rid of unknown devices in the device manager, audio drivers if you use onboard audio.
Then LAN from here, https://www.intel.com/content/www/u...el-network-adapter-driver-for-windows-10.html (Wired driver x64)

Then we got the WLAN/BT:
Intel Wi-Fi/WLAN: https://www.intel.com/content/www/u...i-fi-drivers-for-intel-wireless-adapters.html (Driver64)
Intel Bluetooth: https://www.intel.com/content/www/u...-bluetooth-for-windows-10-and-windows-11.html
Finally, let Windows Update search for other drivers/updates you need.

And actually, first thing before all that: I would update to the newest BIOS from the support site. The early Z690 BIOS was buggy. Still not perfect, but they improved a bunch of things in new versions.

Update how-to:
1) Get the latest BIOS.
2) Extract the file and you will get a text file and the BIOS file. Put the BIOS file into the root folder of a USB stick/drive.
3) Enter the BIOS by pressing DEL during boot, go to "M-FLASH" in the BIOS.
4) Once M-Flash (the updater) is loaded, it will show a list of your drives. Select the USB stick and select the previously extracted BIOS file on there.
5) It will ask for confirmation and then update the BIOS. It's fully automatic from there, takes about two minutes.
 
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