ME Firmware Update Failed (Error 363) on MAG B660M MORTAR DDR4 - Need Help!

[lsj83011159602e1]

Hi everyone,

I’m reaching out because I’ve hit a brick wall while trying to update my Intel ME firmware and I’m hoping someone here has navigated this specific error before.

My System Specs:

• Motherboard: MSI MAG B660M MORTAR DDR4
• CPU: Intel Core i7-12700K
• Current BIOS Version: 7D42v1O (E7D42IMS.1) - Updated recently from older version.
• Current ME FW: 16.1.38.2676
• Target ME FW: 16.1.40.2765

The Problem:I am trying to update to the latest ME firmware (16.1.40.2765). However, the update fails every time. When I attempt to run the update via CMD using the Intel FW Update Tool, I receive the following error:

Error 363: Update to incompatible PMC

Context:I recently updated my BIOS from a very old version directly to the latest 7D42v1O version. I suspect that since I skipped several intermediate BIOS updates, the PMC (Power Management Controller) version is now out of sync with the ME firmware update package provided on the support page.

What I’ve tried:

1. Running the .exe installer as Administrator (Fails silently or with a generic error).
2. Using the FWUpdLcl64 tool via CMD (Results in Error 363).
3. Confirming the ME driver is installed correctly in Windows.

Does anyone know if there is a specific "bridge" ME version I need to flash first? Or is there a way to force the PMC update along with the ME firmware?

I’d really appreciate any guidance or if someone could point me toward a specific tool version that handles this PMC mismatch.

Thanks in advance for the help!

 

[Tourica]

Hi everyone,

I’m reaching out because I’ve hit a brick wall while trying to update my Intel ME firmware and I’m hoping someone here has navigated this specific error before.

My System Specs:

• Motherboard: MSI MAG B660M MORTAR DDR4
• CPU: Intel Core i7-12700K
• Current BIOS Version: 7D42v1O (E7D42IMS.1) - Updated recently from older version.
• Current ME FW: 16.1.38.2676
• Target ME FW: 16.1.40.2765

The Problem:I am trying to update to the latest ME firmware (16.1.40.2765). However, the update fails every time. When I attempt to run the update via CMD using the Intel FW Update Tool, I receive the following error:


Context:I recently updated my BIOS from a very old version directly to the latest 7D42v1O version. I suspect that since I skipped several intermediate BIOS updates, the PMC (Power Management Controller) version is now out of sync with the ME firmware update package provided on the support page.

What I’ve tried:

1. Running the .exe installer as Administrator (Fails silently or with a generic error).
2. Using the FWUpdLcl64 tool via CMD (Results in Error 363).
3. Confirming the ME driver is installed correctly in Windows.

Does anyone know if there is a specific "bridge" ME version I need to flash first? Or is there a way to force the PMC update along with the ME firmware?

I’d really appreciate any guidance or if someone could point me toward a specific tool version that handles this PMC mismatch.

Thanks in advance for the help!

The failure is likely due to the fact that
the PMC instance IDs are different.
It appears to be an H/LP SKU incompatibility issue.
It seems the failure is likely due to a PMC instance compatibility issue.
If there is a compatibility issue, try a different version.


But please don't post in the same thread.

https://forum-en.msi.com/index.php?threads/me-firmware-update-failed-error-363-on-mag-b660m-mortar-ddr4-need-help.418579/#post-2376926

 

[fatedust]

Have you tried to use M-FLASH to revert to BIOS 7D42v1N and use M-FLASH to update to BIOS 7D42v1O?
After the BIOS update, try the ME update tool again.

I recently updated my BIOS from a very old version

Do you remember which version?

 

[lsj83011159602e1]

Have you tried to use M-FLASH to revert to BIOS 7D42v1N and use M-FLASH to update to BIOS 7D42v1O?
After the BIOS update, try the ME update tool again.

I have already attempted to revert the BIOS to version 7D42v1N using M-FLASH and then updated it to 7D42v1O. Following the BIOS update, I ran the Intel ME update tool again as suggested, but unfortunately, the issue remains unresolved.

I'm sorry, I don't recall exactly which version it was.

 

[claude.jung15ee02eb]

Updating ME FW with the Intel tool doesn't work for me on my B760 board, it might seem to work but the FW Version remains the same.
So you also tried with the MSI Bios update tool ? it also updates the ME FW on my board (you might have to let it reboot and finish)
Or can't you revert to old Bios and FWs and then start fresh, increase step by step ?

 

[Svet]

I have already attempted to revert the BIOS to version 7D42v1N using M-FLASH and then updated it to 7D42v1O. Following the BIOS update, I ran the Intel ME update tool again as suggested, but unfortunately, the issue remains unresolved.

I'm sorry, I don't recall exactly which version it was.

Check PM