MEG PROSPECT 700R front touch panel restarting

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adrfal

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Hey,

I am currently experiencing an issue since yesterday, the front touch panel of my MEG PROSPECT 700R case keeps resetting approximately every minute, which is inconvenient for using the computer.
I had a similar issue in the past and had drivers to update; however, there are currently no drivers available for updating, nothing I can do?
Added in attachment front panel pls motherboard(bios) versions

Thank you for your prompt assistance.
 

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adrfal said:
Hey,

I am currently experiencing an issue since yesterday, the front touch panel of my MEG PROSPECT 700R case keeps resetting approximately every minute, which is inconvenient for using the computer.
I had a similar issue in the past and had drivers to update; however, there are currently no drivers available for updating, nothing I can do?
Added in attachment front panel pls motherboard(bios) versions

Thank you for your prompt assistance.
Click to expand...
Full system spec, and what version of MSI centre are you using please?
 
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Hi,
i have the same problem. =(
have you found any solution ?

System Information
------------------
Serial Number: 07D8912_MC1E345380
Product Name: MPG Z790 CARBON WIFI
OS: Майкрософт Windows 11 Pro 64-разрядная Ver.2009 (OS build 22631.3672)
BIOS Version: 1.B0
BIOS Release Date: 03/29/2024
CPU: 13th Gen Intel(R) Core(TM) i7-13700K
Memory: 64 GB @
- 16 GB DDR5-4800, G Skill Intl F5-6800J3445G16G
- 16 GB DDR5-4800, G Skill Intl F5-6800J3445G16G
- 16 GB DDR5-4800, G Skill Intl F5-6800J3445G16G
- 16 GB DDR5-4800, G Skill Intl F5-6800J3445G16G
Graphics: Intel(R) UHD Graphics 770
Graphics: NVIDIA GeForce RTX 4090
Drive: SSD, Samsung SSD 980 PRO 2TB, 1863,02 GB
Drive: SSD, KINGSTON SV200S3128G, 119,24 GB
Drive: SSD, Samsung SSD 840 EVO 250GB, 232,89 GB
Drive: HDD, ST16000NM001G-2KK103, 14902 GB
Drive: HDD, TOSHIBA HDWD110, 931,51 GB
Drive: SSD, ADATA SX8200PNP, 953,87 GB
Network: Intel(R) Ethernet Controller I226-V #2
Network: Intel(R) Wi-Fi 6E AX211 160MHz
Power Plan: GUID: 381b4222-f694-41f0-9685-ff5bb260df2e (Сбалансированная)
 

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1728362181657.png

Just started happening to me, but I think its related to a bad windows update.
1728362213671.png

Event viewer shows the issue when it happens too.
1728362253141.png

Yellow is the right one, red is the one that keeps attempting an install.
1728362325538.png

If you shut this off, you can clearly see the system is trying to connect to MSI Control Center to download something.

I cannot fix this, I have tried my best to contact support, but the best they can do is escalate as a Bug.

Please keep pushing this to their support.
1728362450734.png

Just to make this a little more understandable as to why this is an infernally annoying issue.
 
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Can you swap to the other USB Headder on the Mother board
 
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nolanhn156d02e1 said:
View attachment 193824
Just started happening to me, but I think its related to a bad windows update.
View attachment 193825
Event viewer shows the issue when it happens too.
View attachment 193826
Yellow is the right one, red is the one that keeps attempting an install.
View attachment 193827
If you shut this off, you can clearly see the system is trying to connect to MSI Control Center to download something.

I cannot fix this, I have tried my best to contact support, but the best they can do is escalate as a Bug.

Please keep pushing this to their support.
View attachment 193828
Just to make this a little more understandable as to why this is an infernally annoying issue.
Click to expand...
List build info
>>Posting Guide<<
 
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adrfal said:
Hey,

I am currently experiencing an issue since yesterday, the front touch panel of my MEG PROSPECT 700R case keeps resetting approximately every minute, which is inconvenient for using the computer.
I had a similar issue in the past and had drivers to update; however, there are currently no drivers available for updating, nothing I can do?
Added in attachment front panel pls motherboard(bios) versions

Thank you for your prompt assistance.
Click to expand...
List your complete Build Please
>>Posting Guide<<
 
Upvote 0 Downvote
Not sure what's going on, but it randomly solved itself.

It still intermittently stutters, but its so rare I don't notice it.

I'm more convinced this is a hardware issue though, because I did a full reset and it still kept happening.

Its a shame because the main reason I went for MSI in the first place was a full MSI build, but their singular part, the case, is causing an annoying issue.

For anyone that has this issue still, I recommend checking all your connections to the MOBOS and SATA cables.
It might do something.
 
Upvote 0 Downvote
nolanhn156d02e1 said:
Not sure what's going on, but it randomly solved itself.

It still intermittently stutters, but its so rare I don't notice it.

I'm more convinced this is a hardware issue though, because I did a full reset and it still kept happening.

Its a shame because the main reason I went for MSI in the first place was a full MSI build, but their singular part, the case, is causing an annoying issue.

For anyone that has this issue still, I recommend checking all your connections to the MOBOS and SATA cables.
It might do something.
Click to expand...

Been having this same issue for at least a few months. I told support I think it is a software-based issue as it happened out of the blue and nothing has been moved around. They said it is probably hardware based and to check the J-USB on the motherboard. I just took computer apart and de-dusted and checked all connections. Took out the J-USB which sucks cause I have to remove the graphics card to do so and reconnected it. Still same issue where it reconnects every minute. I have seen some complaints on this issue but no resolution.

This has been a crippling issue as it freezes all my devices for a few seconds, interrupts typing, or if playing a game it freezes my last inputs for a few seconds such as moving or firing. It is terrible. About to try disconnecting it entirely.
 
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elementsfur158e02e4 said:
Been having this same issue for at least a few months. I told support I think it is a software-based issue as it happened out of the blue and nothing has been moved around. They said it is probably hardware based and to check the J-USB on the motherboard. I just took computer apart and de-dusted and checked all connections. Took out the J-USB which sucks cause I have to remove the graphics card to do so and reconnected it. Still same issue where it reconnects every minute. I have seen some complaints on this issue but no resolution.

This has been a crippling issue as it freezes all my devices for a few seconds, interrupts typing, or if playing a game it freezes my last inputs for a few seconds such as moving or firing. It is terrible. About to try disconnecting it entirely.
Click to expand...
Got a temporary solution, but I am NOT SURE if it will WORK for all.

I just found if you go to the screen saver and tap the top right run bottom the touch screen will freeze and then reboot.
I set the screen saver time to OFF, and everything back to normal.

I test many rounds with a very very rare possibility the screen can normally go into the screen saver mode. At least in my case, all things seem triggered by it.
 
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elementsfur158e02e4 said:
Been having this same issue for at least a few months. I told support I think it is a software-based issue as it happened out of the blue and nothing has been moved around. They said it is probably hardware based and to check the J-USB on the motherboard. I just took computer apart and de-dusted and checked all connections. Took out the J-USB which sucks cause I have to remove the graphics card to do so and reconnected it. Still same issue where it reconnects every minute. I have seen some complaints on this issue but no resolution.

This has been a crippling issue as it freezes all my devices for a few seconds, interrupts typing, or if playing a game it freezes my last inputs for a few seconds such as moving or firing. It is terrible. About to try disconnecting it entirely.
Click to expand...
nolanhn156d02e1 said:
Not sure what's going on, but it randomly solved itself.

It still intermittently stutters, but its so rare I don't notice it.

I'm more convinced this is a hardware issue though, because I did a full reset and it still kept happening.

Its a shame because the main reason I went for MSI in the first place was a full MSI build, but their singular part, the case, is causing an annoying issue.

For anyone that has this issue still, I recommend checking all your connections to the MOBOS and SATA cables.
It might do something.
Click to expand...
Can you both run the MSI collection tool and upload the zip file so I can pass it on to MSI Support

The tool is for collecting MSI Center/Dragon Center/Creator Center log file for troubleshoot.
https://download.msi.com/uti_exe/nb/MSI-Collect-Log-Tool.zip

Testing has been done but so far the test lab has been unable to replicate the problem
 
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*Update to all.

Problem is not software, its loose cabling.

Check your front panel cables, I instantly resolved the issue after reseating them.

Its a pain, but it is the solution for me.
 
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