MEG X399 - Windows WHQL Enabled - Causes system to hang on boot.

adrian_girling

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Hi, I've just completed a build with the MSI MEG Creation X399 (Threadripper) motherboard and I'm having trouble when enabling the Windows WHQL settings in bios (the latest version 130).

Just a bit of background: the system will have a base OS of unRaid, and will host a Windows 10 VM. I have 4x Adata XPG SX8200 Pro NVME drives installed in the m.2 XPander card that was provided with the motherboard, with the intention of running all 4 drives in Raid 0 using the built-in raid capabilities of the Threadripper CPU. However, information on the setup of this is very hard to come by (certainly not in the manual anyway).

I'm using a Threadripper 2950x CPU, Teamgroup Pro Dark 3200 ram (32GB, 4x 8GB Dimms), and a Gigabyte 960GTX GPU. 

My problem is, from what I can tell, I need the windows WHQL setting enabled in BIOS in order to reveal the required raid settings to configure the NVME raid 0 at a hardware level (i.e. before any OS is installed so that the drive appears as a single drive to the OS). However, despite being able to boot successfully into the unRaid OS when the 'Windows WHQL' setting is disabled in BIOS, as soon as I enable the setting and reboot, the system no longer shows any post information and simply presents a black screen with no option to enter BIOS or progress any further? If i clear CMOS and reboot with 'WHQL' disabled, all works fine again? So enabling this setting prevents my system from working, yet I think I need it to enable NVME raid 0 and to ultimately run windows? Can someone offer any help as this is really frustrating.

Thanks in advance.
 

jhchris2

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adrian_girling, the most obviously thing to me is the W in WHQL which stands for Windows.  I have heard of unRaid but know nothing about it.  I looked it up on the Internet and found little.  Is it Linux based-UNIX based?  Where will you get the drivers for the AMD RAID?  Are you aware of anyone running an AMD RAID under unRaid?  I would suggest you open a support ticket both with MSI and AMD asking about running unRaid.  Good luck and enjoy, John.
 

adrian_girling

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Thanks for coming back to me John.

I understand what you?re saying about unRaid (which is Linux) and that will be a challenge I?ll face at a later date. My main problem right now is the fact that, regardless of final OS, I cannot enable the WHQL setting in BIOS and reboot without the system hanging. If my OS was going to be windows, I?d have the same problem at this point because currently I?m not at the OS installation stage, I?m just trying to configure BIOS and my system has hit a wall.

The only reason I mentioned unRaid in my initial post was to demonstrate that in all other respects, the system runs fine and boots into an OS if you haven?t got the WHQL setting enabled. However, every tutorial I?ve seen so far about enabling raid on MSI/AMD boards starts with setting WHQL to enabled (otherwise you don?t see the RAIDXpert menu item in BIOS - which is the case for me right now).

I did attempt to log a web ticket with MSI but their support page is broken, it has a required field (category) where you select ?technical support?, this is meant to load (via Ajax) a list of subcategories, but it fails, leaving the field empty and thus preventing a form submission as it?s a required field!
 

jhchris2

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Thanks,adrian_girling.  Now I understand.  What hex code do you see in your display?  Have you tried booting your W10 install media or any other boot-able media (Linux?).  I will do some thinking.  MSI support has problems but a positive is ability to call.  When I call, I talk to a knowledgeable person immediately - 1-626-271-1004.  Probably does not work on the weekend.  I will get back to you.  Thanks and enjoy, John.
 

adrian_girling

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Hi John

I'm in the UK so I'm not sure what support options I have with MSI, I don't even seem to be able to find an email, never mind a phone number.

So that I could answer your questions a little better I cleared the CMOS again today, went into BIOS (having loaded default - F2 - settings first) and I changed just the WHQL setting to enabled (I've attached screenshots to show this).

I've also taken all but one stick of ram out of the system to minimise any potential issues that four sticks might cause.

As before, after saving the BIOS WHQL-enabled and rebooting, I get a black screen for maybe a minute (I do see a very brief flash of the MSI splash screen - for maybe half a second - far too short to hit the DEL key to get into bios). The system then goes back to a black screen and sits there.

The hex code on the motherboard is 0E.

You also asked whether I've tried any boot media, which I have previously. Before setting the WHQL setting in BIOS, I could happily boot straight into unRAID (Linux) and see all of my NVME drives, network adapters, everything. But obviously I need the WHQL setting enabled if I ever plan to run Windows 10 or NVME Raid, so unfortunately I'm stuck in the situation that I am.

Hope that gives you some more clues.

Thanks Adrian
 

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jhchris2

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Thanks, adrian_girling.  I will do some research and get back to you.  Enjoy, John.
 

jhchris2

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adrian_girling, please do not select Secure Boot.  This is an e-mail directly to a service person.  Please try it but also please do not tell him where you got the e-mail address.
ERASED
Enjoy, John.

EDIT: The 0E code says '0x0E Microcode not found'
 

holge151602d2

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Hello, unfortunately I have exactly the same problem.
As soon as I activate the WHQL the board gets stuck during initialization. There are three beeps.
I have already bought a new board and new CPU - unfortunately the same. Exchange the Ram too
Does anyone have a solution
 

laurence1211

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Hello, unfortunately I have exactly the same problem.
As soon as I activate the WHQL the board gets stuck during initialization. There are three beeps.
I have already bought a new board and new CPU - unfortunately the same. Exchange the Ram too
Does anyone have a solution
What does MSI technical support say?
 
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