Modern 15 A11SB Problems

jhulius8154102d2

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Joined
May 31, 2021
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I have my Modern 15 a11SB for 4 months with some problems (2 laptops, mine and my brother's), which I thought would be fixed with software and driver updates.

Laptops are normally used to carry out light work from home (office, excel, autocad, chrome) and eventually some games but old or in low demand, like 5 years ago or more.

The defects or errors that laptops have are:

Laptops do not go into sleep mode, whether they are left on and go into automatic sleep mode, or click into sleep mode; the laptop always shuts down.
Laptops freeze during operation quite often, no matter what program or activity, even without performing any tasks or programs. This problem has been encountered from the beginning.
Overlit border on display.

This is very bad considering that these laptops are made for business / work.

Lastly, the screen always freezes with squares or lines, and the system totally freezes with a loud screech.

Both have the same problems.
Is this a fault of the factory, the quality, the drivers?
Anyone having the same problem?
Thanks

Attached photos and videos

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Last edited:

Crazydonkey

Well-known member
SECOND LIEUTENANT
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Jun 30, 2020
Messages
1,722
Try to update the latest bios and ME firmware first.
And also reinstall the latest graphics drivers with DDU tool.
btw, does the problem also occur while using an external monitor?
 

jhulius8154102d2

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May 31, 2021
Messages
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The software, drivers and bios are updated according to the MSI Center, and Windows Update., and this is the third time with fresh Windows and Drivers have been installed
I don't use an external monitor
 

Crazydonkey

Well-known member
SECOND LIEUTENANT
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Messages
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You can try to diable C-State as mentioned in this thread.
besides, make sure you also update the latest ME FW.
 

jhulius8154102d2

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Joined
May 31, 2021
Messages
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You can try to diable C-State as mentioned in this thread.
besides, make sure you also update the latest ME FW.
Thanks!!
 

bapteas152802d6

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Joined
Mar 19, 2021
Messages
18
Return these laptops. My advice. MSI is really pulling out crappy devices with no fix from themselves.
 

jhulius8154102d2

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Joined
May 31, 2021
Messages
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Hello again

MSI answered me about the problem, they referred me to this procedure, update the bios to the version recommended by them, clean the intel and nvidia graphic drivers, and reinstall the drivers that they told me to download.

Well it didn't work

I still have the same problem, but now, the laptop restarts faster when the problem happens.

I have read in the forum that this problem, "artifact", is a manufacturing problem, the solution is to return the laptop and get a new one.

foto 9.jpg


 

jhulius8154102d2

New member
Joined
May 31, 2021
Messages
8
Hello again

MSI answered again , "update the bios to the version recommended"

Well it didn't work

I still have the same problem, but now, the laptop restarts faster when the problem happens.

I have read in the forum that this problem, "artifact", is a manufacturing problem, the solution is to return the laptop and get a new one.

Do you recommend having another msi laptop?






https://youtu.be/anXtBNR1HMI
 
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