Montitor goes to sleep and will not wake up

Joined
Dec 11, 2020
Messages
7
I have the MSI Optic MPG341CQR and have it connected to two Windows 10 computers via DP and USB-C ports that I alternate between depending on if I'm working or doing personal activities.

The issue is that often when I walk away from the computer, the Monitor goes to sleep (the power light changes from white to amber) and it cannot be woken up.

When it gets into this state:
  • - no mouse or keyboard input on either computer will cause the monitor state to change.
  • - the directional toggle button on the rear of the monitor is not functional. The onscreen display menu never appears. I cannot switch the input selection from DP to USB-C or vice versa.
  • - The monitor power button is not functional. I cannot turn the monitor off.
The last issue is the most concerning.

The only workaround I know is to disconnect the power cord and plug it back in. I shouldn't have to do it at all but I'm also concerned that doing this over and over is going to degrade the connection port.

Anyone else have this issue? I've filed a ticket on it, but thought I'd try the forum as well.
 

fauc

Member
SECOND LIEUTENANT
Joined
Nov 21, 2019
Messages
456
Please press navi key at back and then provide "FWxxx" on OSD menu.
 
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