Motherboard isn't using GPUs

[Sajen D M]

Hello! I am having a problem with my Motherboard. I've gone over my problem before in the MSI subreddit, but no dice there, so I'm moving over to here. So, here's my problem. Just recently, my computer has stopped using my GPU, for some reason I have no idea yet as of to why. It's not showing as if it is read/used on TASK Manager, but on Speccy it is shown to be plugged in and recognizes it. This is the second time that it has happened to me, and previously it was resolved by waiting. I want to make sure that it is resolved and (hopefully) doesn't happen again. The Motherboard in question is this: MSI B550M PRO-VDH (MS-7C95) (AM4). If any other information is required to resolve this problem, please ask and I will try to get to you as soon as possible.

 

[Alan J T]

Can you start by telling us what you have tried like Bios update Clear Cmos Power cycles etc
Is it showing in Device Manager

Also list your full system details
>>Posting Guide<<

 

[Sajen D M]

Can you start by telling us what you have tried like Bios update Clear Cmos Power cycles etc
Is it showing in Device Manager

Also list your full system details
>>Posting Guide<<

OK, so first off, I have tried running my computer in Safety mode to diagnose the problem (supposedly a hardware one, but I'm doubting that), ran CCleaner, system diagnostics/repair on BIOS, and more that I can't remember as of now. Yes, it does show up in Device Manager, but nothing seems different from last time I checked its settings. And finally my system details below:

Mother Board: MSI B550M PRO-VDH (MS-7C95) (AM4)
BIOS: E7C95AZ1.HA1
VGA: unknown (error code 22)
Rest is lost trying to resolve the error code, due to computer for some reason. I tried activating my GPU and all of a sudden my computer stopped working almost entirely. Reinstalling Windows 11 as we speak.

 

[Sajen D M]

OK, so first off, I have tried running my computer in Safety mode to diagnose the problem (supposedly a hardware one, but I'm doubting that), ran CCleaner, system diagnostics/repair on BIOS, and more that I can't remember as of now. Yes, it does show up in Device Manager, but nothing seems different from last time I checked its settings. And finally my system details below:

Mother Board: MSI B550M PRO-VDH (MS-7C95) (AM4)
BIOS: E7C95AZ1.HA1
VGA: unknown (error code 22)
Rest is lost trying to resolve the error code, due to computer for some reason. I tried activating my GPU and all of a sudden my computer stopped working almost entirely. Reinstalling Windows 11 as we speak.

So, as it would seem, reinstalling Windows 11 did the trick, but obviously it isn't going to be a perminant fix.

 

[Alan J T]

So, as it would seem, reinstalling Windows 11 did the trick, but obviously it isn't going to be a permanent fix.

Error 22 is the device turned off or been disabled by Windows right click on the GPU in the device select properties and click enable

If it keeps doing I would say it has a fault

Is it possible for you to test the GPU in a different computer?

Well your build inf is a bit short on details

You have Specky so just grab a screen shot or two

 

[Sajen D M]

Error 22 is the device turned off or been disabled by Windows right click on the GPU in the device select properties and click enable

If it keeps doing I would say it has a fault

Is it possible for you to test the GPU in a different computer?
View attachment 172784

Well your build inf is a bit short on details

You have Specky so just grab a screen shot or two
View attachment 172786
View attachment 172787

Alrighty then, here's my Speccy reading:

If anything else is needed, I can check on that as well.
Edit: Yes, I did try to activate my GPU, and that's what caused me to need to reinstall Windows 11. For some reason my computer just... stopped working? I'm not too sure what exactly happens/happened, but that's all I know.

 

[zerijelly]

Could you confirm the system's model name in the BIOS by pressing DEL key when system boot and take BIOS screenshot by pressing F12 key and provide the screenshot here for checking?
As BIOS E7C95AZ1.HA1 is for MSI desktop Aegis ZS which uses B550 mainboard. The BIOS for Aegis ZS desktop are available for update to 2A3:

MSI USA

Welcome to the MSI USA website. MSI designs and creates Mainboard, AIO, Graphics card, Notebook, Netbook, Tablet PC, Consumer electronics, Communication, Barebone, Server, industrial computing, Multimedia, Clean Machine and Car Infotainment.

us.msi.com

 

[Sajen D M]

Could you confirm the system's model name in the BIOS by pressing DEL key when system boot and take BIOS screenshot by pressing F12 key and provide the screenshot here for checking?
As BIOS E7C95AZ1.HA1 is for MSI desktop Aegis ZS which uses B550 mainboard. The BIOS for Aegis ZS desktop are available for update to 2A3:

MSI USA

Welcome to the MSI USA website. MSI designs and creates Mainboard, AIO, Graphics card, Notebook, Netbook, Tablet PC, Consumer electronics, Communication, Barebone, Server, industrial computing, Multimedia, Clean Machine and Car Infotainment.

us.msi.com

No need for a screenshot, as I still own the original box it came in. Model name is the Aegis ZS 5DQ-274US. Only problem is, I don't own a big enough USB drive to hold all my files in for backup.
EDIT: I just realized my mistake, that's just the name of the desktop itself. Should still work for the BIOS update, though.
EDIT 2: Nevermind, I got the model number here: 9S6-BZ0141-274

 

[Alan J T]

Looks like it has the Pro board
But a screenshot of the bios screen will show just what version and bios it is running

B550M PRO-VDH WiFi

B550M PRO-VDH WIFI

Best AMD AM4 B550 MATX motherboard, lightning PCIe 4.0, lightning M.2, USB 3.2 Gen 1, M.2 heatsink, wifi AC, powerful overclocking, MSI PRO

www.msi.com

Also just what CPU do you have since Specky not telling the model number just AMD
The mismatched memory also will not be helping remove the two 8GB sticks for now
And get them in the correct slots both 16GB should be in slots two and four not one and two
And just what GPU do you have as also showing two of them AMD and Nvidia?

 

[Sajen D M]

Looks like it has the Pro board
But a screenshot of the bios screen will show just what version and bios it is running

B550M PRO-VDH WiFi

B550M PRO-VDH WIFI

Best AMD AM4 B550 MATX motherboard, lightning PCIe 4.0, lightning M.2, USB 3.2 Gen 1, M.2 heatsink, wifi AC, powerful overclocking, MSI PRO

www.msi.com

Also just what CPU do you have since Specky not telling the model number just AMD
The mismatched memory also will not be helping remove the two 8GB sticks for now
And get them in the correct slots both 16GB should be in slots two and four not one and two
And just what GPU do you have as also showing two of them AMD and Nvidia?
View attachment 173026

CPU? Easy enough. Its the AMD Ryzen 7 5700G with Radeon Graphics. The GPU thing I'm not to sure about. Supposedly there is a built in GPU, which is the AMD one, but the NVIDIA is the actual card itself. It's the MSI NVIDIA GEFORCE 3060TI ventus x2. I'll try to update my BIOS and see if that works for the long term, but I can't say for sure.
EDIT: got a screenshot of my BIOS before initiating the update. For some reason the server can't process it though, so that's fun.

 

[Alan J T]

Just need to resize Bios the save screenshots as .bmp over 2mb in size Max upload to forums is about 1.2MB I just generally re-save files as Jpg
So the 5700G has Radeon Grapahis built in that's the AMD GPU showing up

Look for GPU setting in bios and one Disable or set Hybrid to enabled Could be a Driver miss match between the Nvidia and the AMD

 

[Sajen D M]

And I'm back! I've taken a look over at my BIOS's settings and aperantly there is no hybrid setting in there. At this point I think it has something to do with my motherboard, espeacialy considering it did it again.

 

[Sajen D M]

Well, by the looks of it, my computer is as good as toast. The problem that I've noticed about my computer is that most other ones of the same kind all share this one problem: they don't receive the proper updates on time. I have no idea on how to fix this, and many others have tried as well to fix this problem, to no avail. My prebuilt originally came from Costco, same with the other ones this problem appears on. Although my computer still works and does recognize my GPU's at this point, nothing, and I mean NOTHING I have done so far has fixed this. I honestly think that the only fix to this problem of mine is to replace the motherboard completely, which will also make me lose both of my drivers which are, as far as I'm aware of, built into the motherboard itself. At this point, I'm starting to get desperate. Microsoft has rolled out so many updates for Windows 11 at this point that I don't think I'll ever be able to catch up. If anyone, and I mean anyone, knows a fix for this other than getting a new motherboard, please tell me.

 

[zerijelly]

Could you post a photo showing the dekstop's outward, has the graphics card appeared as slacking down due to the card's weight?

 

[Alan J T]

Well, by the looks of it, my computer is as good as toast. The problem that I've noticed about my computer is that most other ones of the same kind all share this one problem: they don't receive the proper updates on time. I have no idea on how to fix this, and many others have tried as well to fix this problem, to no avail. My prebuilt originally came from Costco, same with the other ones this problem appears on. Although my computer still works and does recognize my GPU's at this point, nothing, and I mean NOTHING I have done so far has fixed this. I honestly think that the only fix to this problem of mine is to replace the motherboard completely, which will also make me lose both of my drivers which are, as far as I'm aware of, built into the motherboard itself. At this point, I'm starting to get desperate. Microsoft has rolled out so many updates for Windows 11 at this point that I don't think I'll ever be able to catch up. If anyone, and I mean anyone, knows a fix for this other than getting a new motherboard, please tell me.

You just have go to Nvidia and AMD websites for the Drivers
As well as Intel for the Wifi and Bluetooth Drivers and

There are no Drives built into the Motherboard
>>Nvidia Drivers<<
>>AMD Drivers<<
>>Intel Drivers<<
Or use the Software to check

 

[Sajen D M]

Could you post a photo showing the dekstop's outward, has the graphics card appeared as slacking down due to the card's weight?

I've already heard of this problem before, and no, that is not the problem. It has something to do with the motherboard receiving the updates for the OS it is running, which is Windows 11 in my case.

You just have go to Nvidia and AMD websites for the Drivers
As well as Intel for the Wifi and Bluetooth Drivers and

There are no Drives built into the Motherboard
>>Nvidia Drivers<<
>>AMD Drivers<<
>>Intel Drivers<<
Or use the Software to check
View attachment 173693

I have already checked the drivers, many times, in fact. All are up to date already.