MPG 274URDFW E16M Annoyances

[ms155e02e2]

A few annoying/broken things I have found with the MPG 274URDFW, would be nice to get them fixed, or see if anyone else gets them.

Firmware version 026

1) When I have the monitor plugged in by USB (old style) so I can use it's KVM functionality, it results in a new read only disk "MSI Gaming Series" being added to my computer. This randomly breaks windows explorer (start menu disappearing, file exporer freezing etc) which is solved by switching the kvm from upstream to USB-C. You can watch everything fix itself as soon as you change the option!

2) The menu/OSD doesn't work when changing inputs. If you select the wrong one, you have to wait ages for it to time out to switch it back.

3) If you enable USB-C power delivery, and use it as the display input, it will stop working when the device is fully charged (Dell laptop). You therefore can't use that setting and have to charge the laptop with a seperate cable

4) No idea what the KVM auto mode does? I was hoping that it would switch the KVM to USB-C when that was used as input, and upstream for the others, but as far as I can tell, it doesn't do anything?

 

[fatedust]

it results in a new read only disk "MSI Gaming Series" being added to my computer.

What's inside the disk?

The menu/OSD doesn't work when changing inputs. If you select the wrong one, you have to wait ages for it to time out to switch it back.

I think this is not a bug since it takes some time to run a full signal scan from HDMI1 > HDMI2 > DP > USB Type-C.

If you enable USB-C power delivery, and use it as the display input, it will stop working when the device is fully charged (Dell laptop).

Do you mean the USB-C port will stop providing power to the laptop once the battery is full? What if you re-plug the cable?

No idea what the KVM auto mode does?

KVM should switch automatically when you switch the input source.

 

[ms155e02e2]

Thanks for the reply!

What's inside the disk?

normally a windows explorer crash. sometimes a link to "MSI Gaming Intelligence OSD App" - seems to have been better recently, other times it completely borks Windows, no idea why its intermittent.

I think this is not a bug since it takes some time to run a full signal scan from HDMI1 > HDMI2 > DP > USB Type-C.

fair, it is an annoyance though - why can't the OSD keep working in the meantime?

Do you mean the USB-C port will stop providing power to the laptop once the battery is full? What if you re-plug the cable?

no! the output stops working! it keeps charging, but the KVM and display output stops. if you unplug it and plug it in again, it won't work until the laptop battery goes down again, then will work until its charged. Turning off USB-C power in the OSD 'fixes' it, but obviously doesn't provide power.

This one occurs on my Dell work laptop, but not my girlfriends macbook (although the KVM doesn't work on there - complains about power delivery!) I will see if I can test with another device at some point.

KVM should switch automatically when you switch the input source.

Ok - this one has worked recently, I think the problem is that if the monitor has gone to sleep, it might not be passing the KVM through, so I can't wake my laptop without opening it and using the touch pad? I will try and test this one some more next week.

 

[ms155e02e2]

ok, I sat down and did some more testing today. FIXED

1) This appears to be solved by explicitly installing the monitors windows driver (not installed automatically) - go to the support site, download the driver and unzip it. Right click on the .inf file and press install. I take that back - see this video: https://photos.turff.net/share/oEsts3fKGvGwEvLtLtPwEPsNApBM6-2gK0KC5g3nXi24-ueBS26zOX3nk-_Nw-HU9QU * file explorer, not task manager

possible cause: The driver detected a controller error on \Device\Harddisk1\DR1.

FIX: After installing the driver, go to device manager -> disk drives and right click and disable the driver "MSI Optix Driver USB Device". This removes the drive and appears to stop the issue. KVM still works and the fix seems to survive a reboot. (I think it also fixed my 10 minute restart issue, that driver is really messed up!)

2) annoying, but whatever.

3) works fine on other devices, its probably a dell issue, will update the firmware when I'm next in the office and ask IT to take a look.

4) works now, not sure what was up with it.