MPG X570 Gaming Plus MS-7c37 black screen after installing 7C37vHF bios from factory installed 7C37vHA

Joined
Nov 18, 2021
Messages
3
I wanted to check and see if anyone has had issues updating the bios to 7C37vHF from 7C37vHA that the board was shipped with? I went through the steps to update the bios through the CMOS settings. It seemed to update but when i restarted the system I got a black screen. I went back and reformated the usb stick and reinstalled 7C37vHF and renamed it to MSI.ROM and used the bios flash button. Same thing black screen but the light was flashing on the drive and the system seemed to power up. I tryed to reload 7C37vHA that came with the mother board, same issue black screen. I am now removing everything, water cooler, RAM, cards, and removing the MB from the case per product supports suggestion. I geuss that it isnt wasted time since if that doesn't work its going back anyway. I also tried different manufaturers USB drives, making sure only the root partition existed. The first USB drives i used were genaric, im guessing from CN... then a Sony badged drive which is most likely TN or CH, and now a scandisk ultra.

Anyone with some insight on this or similar issues?
 

Alan J T

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Global Moderator
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7,897
Can you list the rest of your System>>Posting Guide<<

Some directions for you



FOR BIOS FLASHBACK

Following Directions are for windows based OS

Right Click on the Downloaded Bios Zip File, select properties if you see the message this file is blocked by windows tick the box to unblock and click OK.

When in windows File Explorer make sure that you select the View tab and Tick the box Show Hidden Files and File Name Extensions.

Extract the BIOS file from the Downloaded ZIP file Open the folder it was extracted to.

Right click on the BIOS file, select copy and then paste it into a USB drive Formatted to FAT32,

When in Windows File Explorer make sure that you select the View Tab and Tick the box Show Hidden Files and File Name Extension.

Now rename the BIOS file to MSI.ROM

There should be no other files or folders on the USB drive, just the BIOS file you have renamed to MSI.ROM


FlashBack can be used on a fully assembled PC even if CPU is one of the new 5xxx series.

PC must be turned off for BIOS Flashback to be started do not turn on your PC the Bios Flashback will do it for you




Plug the USB Drive in to the USB port just below the Bios Button,

Do not touch any Jumpers on the Motherboard

Push the FlashBack button and then release it,

About 5 seconds later a led just above the USB port will start to flash, after 15 seconds of so the speed of the flashing light will double this is the writing to the BIOS period.

Once done writing to the it will stop flashing and PSU will turn off

For 16MB BIOS it will take about 4 to 5 minutes, and flashing stops.

For 32MB BIOS it will take 6 to 7 minutes, and flashing stops.

People have said that it may turn back on if so just turn off and unplug the PSU.

And Bios should be flashed.
 
Joined
Nov 18, 2021
Messages
3
Can you list the rest of your System>>Posting Guide<<

Some directions for you



FOR BIOS FLASHBACK

Following Directions are for windows based OS

Right Click on the Downloaded Bios Zip File, select properties if you see the message this file is blocked by windows tick the box to unblock and click OK.

When in windows File Explorer make sure that you select the View tab and Tick the box Show Hidden Files and File Name Extensions.

Extract the BIOS file from the Downloaded ZIP file Open the folder it was extracted to.

Right click on the BIOS file, select copy and then paste it into a USB drive Formatted to FAT32,

When in Windows File Explorer make sure that you select the View Tab and Tick the box Show Hidden Files and File Name Extension.

Now rename the BIOS file to MSI.ROM

There should be no other files or folders on the USB drive, just the BIOS file you have renamed to MSI.ROM


FlashBack can be used on a fully assembled PC even if CPU is one of the new 5xxx series.

PC must be turned off for BIOS Flashback to be started do not turn on your PC the Bios Flashback will do it for you




Plug the USB Drive in to the USB port just below the Bios Button,

Do not touch any Jumpers on the Motherboard

Push the FlashBack button and then release it,

About 5 seconds later a led just above the USB port will start to flash, after 15 seconds of so the speed of the flashing light will double this is the writing to the BIOS period.

Once done writing to the it will stop flashing and PSU will turn off

For 16MB BIOS it will take about 4 to 5 minutes, and flashing stops.

For 32MB BIOS it will take 6 to 7 minutes, and flashing stops.

People have said that it may turn back on if so just turn off and unplug the PSU.

And Bios should be flashed.
I am fairly sure that I used all of the information above but I'm going to give it a shot anyway. I had read in one post while i was resurching this issue that some generic USB storage devices could pose a problem so I went down that road. Any insight is welcome.

Thank you

I added the system information to my account signature but here it is;
Item Value
OS Name Microsoft Windows 10 Pro
Version 10.0.19043 Build 19043
OS Manufacturer Microsoft Corporation
System Manufacturer Micro-Star International Co., Ltd.
System Model MS-7C37
System Type x64-based PC
Processor AMD Ryzen 7 3800X 8-Core Processor, 3900 Mhz, 8 Core(s), 16 Logical Processor(s)
BIOS Version/Date American Megatrends Inc. A.A0, 09/07/20
SMBIOS Version 2.8
Embedded Controller Version 255.255
BIOS Mode UEFI
BaseBoard Manufacturer Micro-Star International Co., Ltd.
BaseBoard Product MPG X570 GAMING PLUS (MS-7C37)
BaseBoard Version 2.0
Platform Role Desktop
Secure Boot State Off
PCR7 Configuration Binding Not Possible
Windows Directory C:\Windows
System Directory C:\Windows\system32
Boot Device \Device\HarddiskVolume1
Locale United States
SSD Sabrent 512GB Rocket NVMe PCIe M.2 2280 Internal SSD High Performance Solid State Drive (SB-ROCKET-512)
HDD Seagate BarraCuda 2TB Internal Hard Drive HDD – 3.5 Inch SATA 6Gb/s 7200 RPM 256MB Cache 3.5-Inch
Hardware Abstraction Layer Version = "10.0.19041.1151"
LEVEN SINBA 32GB KIT (16GBx2) DDR4 3200MHz PC4-25600 288-Pin U-DIMM CL16 XMP2.0
Installed Physical Memory (RAM) 32.0 GB
Total Physical Memory 31.9 GB
Available Physical Memory 22.6 GB
Total Virtual Memory 36.7 GB
Available Virtual Memory 23.7 GB
XFX Radeon RX 580 GTS XXX Edition 1386MHz OC+, 8GB GDDR5, VR Ready, Dual BIOS, 3xDP HDMI DVI, AMD Graphics Card (RX-580P8DFD6)
 

eqwebbie_with_PC

Experienced Dummy
Joined
Aug 22, 2020
Messages
856
Hi,
I would do a CMOS reset.
Do you know if your boot drive is MBR or GPT ? The BIOS default setting changed to UEFI, so recent BIOS versions won't start with MBR drives.
If everything seems OK, but the screen stays black, I would check with a DisplayPort connection instead of HDMI, as this could also change with new BIOS versions.
Good luck!
 

Alan J T

🙈 🙉🐝 🤬😈
Global Moderator
Joined
Sep 11, 2020
Messages
7,897
I am fairly sure that I used all of the information above but I'm going to give it a shot anyway. I had read in one post while i was resurching this issue that some generic USB storage devices could pose a problem so I went down that road. Any insight is welcome.

Thank you

I added the system information to my account signature but here it is;
Item Value
OS Name Microsoft Windows 10 Pro
Version 10.0.19043 Build 19043
OS Manufacturer Microsoft Corporation
System Manufacturer Micro-Star International Co., Ltd.
System Model MS-7C37
System Type x64-based PC
Processor AMD Ryzen 7 3800X 8-Core Processor, 3900 Mhz, 8 Core(s), 16 Logical Processor(s)
BIOS Version/Date American Megatrends Inc. A.A0, 09/07/20
SMBIOS Version 2.8
Embedded Controller Version 255.255
BIOS Mode UEFI
BaseBoard Manufacturer Micro-Star International Co., Ltd.
BaseBoard Product MPG X570 GAMING PLUS (MS-7C37)
BaseBoard Version 2.0
Platform Role Desktop
Secure Boot State Off
PCR7 Configuration Binding Not Possible
Windows Directory C:\Windows
System Directory C:\Windows\system32
Boot Device \Device\HarddiskVolume1
Locale United States
SSD Sabrent 512GB Rocket NVMe PCIe M.2 2280 Internal SSD High Performance Solid State Drive (SB-ROCKET-512)
HDD Seagate BarraCuda 2TB Internal Hard Drive HDD – 3.5 Inch SATA 6Gb/s 7200 RPM 256MB Cache 3.5-Inch
Hardware Abstraction Layer Version = "10.0.19041.1151"
LEVEN SINBA 32GB KIT (16GBx2) DDR4 3200MHz PC4-25600 288-Pin U-DIMM CL16 XMP2.0
Installed Physical Memory (RAM) 32.0 GB
Total Physical Memory 31.9 GB
Available Physical Memory 22.6 GB
Total Virtual Memory 36.7 GB
Available Virtual Memory 23.7 GB
XFX Radeon RX 580 GTS XXX Edition 1386MHz OC+, 8GB GDDR5, VR Ready, Dual BIOS, 3xDP HDMI DVI, AMD Graphics Card (RX-580P8DFD6)
Hi can you supply a screenshot of the sticker on your Memory please you can blackout the last 6 digit on serial if you want to it should look a bit like this
Make sure to reply to this post please so I know you have left a message
mem sticker.jpg
 
Joined
Nov 18, 2021
Messages
3
Hi can you supply a screenshot of the sticker on your Memory please you can blackout the last 6 digit on serial if you want to it should look a bit like this
Make sure to reply to this post please so I know you have left a message
View attachment 156310
Alan,

Here you go. I appreciate the help. When I was setting everything up i did go over the the list of compatible RAM on the MSI support page. It is not listed but i do recall looking it up. Im looking back at a few things. I you can tell me what Bios version i should us that would be helpful. 7C37vAA, 7C37vA1, 7C37vAF???
LevenSinbaDDR4.jpg
 
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Alan J T

🙈 🙉🐝 🤬😈
Global Moderator
Joined
Sep 11, 2020
Messages
7,897
Alan,

Here you go. I appreciate the help. When I was setting everything up i did go over the the list of compatible RAM on the MSI support page. It is not listed but i do recall looking it up. Im looking back at a few things. I you can tell me what Bios version i should us that would be helpful. 7C37vAA, 7C37vA1, 7C37vAF???
View attachment 156532
Thanks for that :biggthumbsup:
I fixed that typo to

As to BIOS Version should be fine if you use 7C37vAE or below on your board
 
Last edited:
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