- Joined
- Jul 5, 2020
- Messages
- 34
I realize that this is a small nit, but it is still bothersome.
Upon startup/reboot of my PC, using the MPG Z590 Gaming Carbon MB (and a MSI GeForce RTX 3070 Ventus 3X OC graphics card), the MPG logo appears to be corrupted. It is kind of blurry and a bit shattered (see attached screenshot taken by cell phone). In all other ways, both the MB and graphics card seem to be running perfectly fine. No other issues at all. My main concern though is that this seemingly little problem might be masking something bigger that might rear its ugly head later.
Even though I can't believe that I am the only MSI customer that this has ever happened to, MSI tech support has been pretty much useless. Initially, the tech rep suggested I update to the latest BIOS. Did that, but problem persists. After discussing it a bit more, the tech rep now suggests I dismantle my PC and ship both the motherboard and graphics card back RMA. This seems rather drastic for what might be only a little nit, and would leave me with no PC for who knows how long. Plus, I am worried that once taken apart, I might not get everything put back exactly right; I don't consider myself a true pro at all this... This particular PC was built to order.
Any suggestions here from all you experienced folks? Is there a simple way to simply update the startup logo? I remember an older PC I had that used an Asus MB, where you could upload any pic you wanted for the startup logo.
Upon startup/reboot of my PC, using the MPG Z590 Gaming Carbon MB (and a MSI GeForce RTX 3070 Ventus 3X OC graphics card), the MPG logo appears to be corrupted. It is kind of blurry and a bit shattered (see attached screenshot taken by cell phone). In all other ways, both the MB and graphics card seem to be running perfectly fine. No other issues at all. My main concern though is that this seemingly little problem might be masking something bigger that might rear its ugly head later.
Even though I can't believe that I am the only MSI customer that this has ever happened to, MSI tech support has been pretty much useless. Initially, the tech rep suggested I update to the latest BIOS. Did that, but problem persists. After discussing it a bit more, the tech rep now suggests I dismantle my PC and ship both the motherboard and graphics card back RMA. This seems rather drastic for what might be only a little nit, and would leave me with no PC for who knows how long. Plus, I am worried that once taken apart, I might not get everything put back exactly right; I don't consider myself a true pro at all this... This particular PC was built to order.
Any suggestions here from all you experienced folks? Is there a simple way to simply update the startup logo? I remember an older PC I had that used an Asus MB, where you could upload any pic you wanted for the startup logo.
