MSI 5700 XT RMA, No update for 10 days

Kier Frey

Leyton
Joined
Aug 6, 2020
Messages
5
Hello all. on 23/07/2020 requested an RMA for my 5700 XT Gaming X GPU which had been overheating and running at high fan speed. 27/07/2020 is the date where it arrived at their facility. Now, it has been 10 days since the product was 'recieved' and I have not been updated with repair status or anything. Should I contact MSI? How would I do so? I understand due to COVID-19 there may be delays but at this point it is getting a little annoying without a working computer. Thank you. If you have had any RMA experiences recently please share, how long it took.
 

flobelix

Active member
Global Moderator
Joined
Jan 25, 2007
Messages
39,381
Yes, contact MSI. You should already have a contact with the rma or did you do it via a shop?
 

flobelix

Active member
Global Moderator
Joined
Jan 25, 2007
Messages
39,381
Yes, if no dice mail them with the rma number
 

sie_uk

New member
PRIVATE E-2
Joined
Jul 18, 2020
Messages
21
Grief
..i waited 28 wotking days...no weekends included with ASUS. So actuslly took 7 weeks.. Have patience
 
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