MSI B550i Gaming Edge Wifi - Bluetooth not working

george.angelow

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So, my ITX b550 keeps showing its teeth ...
For the past 2 days I have been trying to connect two Bluetooth device but with no success. One keyboard and one speaker - both working perfectly other devices.

Intially I could initiate pairing process but the BT devices were not recognized by the board. Occasionally they are found and paired but sound is choppy/ input lags and eventually they disconnect and cannot reconnect.
Obviously I installed latest drivers from both MSI site and Intel's. I started installing and uninstalling drivers and eventually I reached to a point where BT is not visible in device manager (also not as hidden) and Windows 10 troubleshooter says the no BT modelu is detected at all (as if not present on the board).
Any ideas?
 

heman44600681

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Aug 9, 2020
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I am having similar issues, initially the PC was able to pick up the BT and pair BT devices without issues. After few days the motherboard has indeed stopped displaying BT. Installing the latest drivers from MSI helped for couple days where the BT returned and since disappeared
 

george.angelow

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My issue was resolved by putting the antennas. I would imagine that the case and all other materials and electronics is interfering.
 

heman44600681

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Thanks followed your advice and I swapped the 2 antenna's and its now working upon multiple reboots. Will advise if it disappears again.
I wish manufacturers would just put a physical button to control this
 

a_mitta153b02e0

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I'm having this same issue but plugging in the antennas did not fix it. I tried antennas from another PC which also did not fix it. Bluetooth was working fine for 2 days then just stopped. Latest drivers and everything but BT won't show in device manager (even not in hidden). Help!
 

a_mitta153b02e0

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Turn of PC at the Powerpoint leave off for 15 minutes then turn the power back on Seems to work just like Xbox and the like Set top boxes remove all power for short time and they work again.
This worked, you are a legend. I have been trying to fix this all day. I even fresh installed windows twice...
 
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Facing the same same issue here. Earlier when this happened, i would reconnect the antenna's however now it seems the device is dead. Bluetooth troubleshoot says Bluetooth capability not available.
In my device manager, don't see the Bluetooth, also can see that Under Universal Serial Bus Controllers have a Unknown USB Device.
Used a USB bluetooth device which seemed to work just fine. But the antenna one is not working. Is there a way to get it to work or somehow fix it/repair it?
 

Alan J T

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Facing the same same issue here. Earlier when this happened, i would reconnect the antenna's however now it seems the device is dead. Bluetooth troubleshoot says Bluetooth capability not available.
In my device manager, don't see the Bluetooth, also can see that Under Universal Serial Bus Controllers have a Unknown USB Device.
Used a USB bluetooth device which seemed to work just fine. But the antenna one is not working. Is there a way to get it to work or somehow fix it/repair it?
It can be replace for about $20 or so looks a bit like a small M.2 drive tucked in the housing behind the aerials.
 

icedmik154402d9

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Feb 21, 2021
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Turn of PC at the Powerpoint leave off for 15 minutes then turn the power back on Seems to work just like Xbox and the like Set top boxes remove all power for short time and they work again.
You’re a master ... 😊😊😊 I’ve been searching for like 4 hours ....
just turned it off , put off the power supply switch, then turned it on again .. and ohhhh miracle Bluetooth icon appeared 🙏🙏🙏🙏🙏🙏🙏
 

peter.soderman

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Feb 11, 2017
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Turn of PC at the Powerpoint leave off for 15 minutes then turn the power back on Seems to work just like Xbox and the like Set top boxes remove all power for short time and they work again.
I agree with the others!

Thanks a lot Alan!

It worked!!
BT died on my motherboard a few weeks ago and nothing I thought of doing got it back.

But unplugging for a few minutes and then starting it up again seem to have done the trick! 🍾
 

phoenix-8157b02e0

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Jan 10, 2022
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After Bluetooth disappeared from settings, became 'hidden' in device manager, until eventually disappearing entirely. I spent ages reinstalling windows (twice), messing around with drivers etc. etc. etc. until I found this page.

Switched off for 15 minutes and it reappeared. My MB is 2 days old... I can still return. Has this been a long-term issue for anyone?
 

Alan J T

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After Bluetooth disappeared from settings, became 'hidden' in device manager, until eventually disappearing entirely. I spent ages reinstalling windows (twice), messing around with drivers etc. etc. etc. until I found this page.

Switched off for 15 minutes and it reappeared. My MB is 2 days old... I can still return. Has this been a long-term issue for anyone?
It is a funny problem that only seems to happen every now and then with no patten at all
 

juliacca15b602e8

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Jan 21, 2022
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Solution: if you go into your bios and turn off the Wi-Fi module, reboot computer (you may need to load whatever OS you are using) then go into bios again and turn Wi-Fi back on. When you reboot you will see the Bluetooth option again.


I suspect the issue is with Windows updating. Not sure though, but it keeps happening "randomly".
 

prof_westma156e02e2

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Feb 20, 2022
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Thanks! I had the same issue with my MSI MPG X570 Gaming Edge WIFI motherboard. Turning of WiFi in the BIOS didn't resolve my issue, but simply unplugging the PC for 20 minutes did the trick!
 

HelgenX

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The "fix" will only work temporarily, as you will have to do this every month, every week or maybe every other day, and it will even crash your PC making you potentially lose work or even a hard drive failure. This is happening to a lot of MSI motherboard, and it's just terrible. We should all have RMA's for this.
 
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