Msi Center 1.0.59.0 and 1.0.55.0 prevent Auto-off Screen in Windows 11

[TimeJammer]

Msi Center breaks automatic screen off setting in Windows 11 operating system in versions 1.0.59.0 and 1.0.55.0. It prevents the screen from automatically turning off and going into sleep mode. There is no problem in version 1.0.50.0. There is a problem in versions 1.0.59.0 and 1.0.55.0. If there are those who have the same problem, they can get rid of the problem by returning to version 1.0.50.0 for now. I am waiting for the solution of the problem.

 

[jbiel]

Msi Center breaks automatic screen off setting in Windows 11 operating system in versions 1.0.59.0 and 1.0.55.0. It prevents the screen from automatically turning off and going into sleep mode. There is no problem in version 1.0.50.0. There is a problem in versions 1.0.59.0 and 1.0.55.0. If there are those who have the same problem, they can get rid of the problem by returning to version 1.0.50.0 for now. I am waiting for the solution of the problem.

Screen off and sleep. Have to exit out of MSI center to get power saving results.

 

[teletubby_po]

can you share your hardware configuration and MSI Center log, please?
also, are you using MSI Gaming Gear? Gaming mouse, gaming controller, etc?

The tool is for collecting MSI Center/Dragon Center/Creator Center log file for troubleshoot.
https://download.msi.com/uti_exe/nb/MSI-Collect-Log-Tool.zip

 

[TimeJammer]

can you share your hardware configuration and MSI Center log, please?
also, are you using MSI Gaming Gear? Gaming mouse, gaming controller, etc?

The tool is for collecting MSI Center/Dragon Center/Creator Center log file for troubleshoot.
https://download.msi.com/uti_exe/nb/MSI-Collect-Log-Tool.zip

Hello, thanks for the reply. My hardware configuration.
OS: Windows 11 21H2 22000.918
MSI MEG x570 Ace MB
Amd 5900x PC CPU
XPG Spectrix D50 3600Mhz Ram
Zotac Amp Holo rtx 3070 ti GPU
Sandisk Extreme Pro Nvme 3d Ssd
Sandisk ultra nvme 3d Ssd x2
Xpg Core Reactor 850 W PSU

"I dont use any Msi gaming gear. "
Gears
Mouse Logitech G502 hero.
Gamepower Ogre Mechanical Gaming Keyboard
->
To do what you said, I deleted the 1.0.50.0 version with the MSICenterUninstaller tool and reinstalled the 1.0.59.0 version.
I set the automatic screen off setting from windows to 1 minute and repeated the situation.

As I said before, this problem did not exist until version 1.0.50.0. The problem appears after this version.

I am attaching the log file.

Report_20220829111217.zip

drive.google.com

"Addition: The problem is still going on. After the process, I went back to version 1.0.50.0 and the problem was fixed again."

 

[teletubby_po]

are you applying any user scenario custom settings? not sure if it's MSI Center messing with the Windows power plan

 

[TimeJammer]

are you applying any user scenario custom settings? not sure if it's MSI Center messing with the Windows power plan

Nope, i'm not applying any user scenario custom settings, game mode or smart priority options.
Deleting 1.0.59.0 version fixed the problem. I think the latest version of msi center messes something up with windows power plan. The problem is in versions 1.0.59.0 and 1.0.55.0.

 

[jbiel]

Here is my system.
Module Information
------------------
MS-7C37 A.H0
AMD Chipset Driver 4.06.10.651
Realtek PCIE Network Drivers 11.8.0515.2022
LED FW Update(7C37) 0C

------------------
System Information
------------------
Serial Number: To be filled by O.E.M.
Product Name: MPG X570 GAMING PLUS
OS: Microsoft Windows 11 Home 64-bit Ver.2009 (OS build 22621.382)
BIOS Version: A.H0
BIOS Release Date: 05/19/2022
CPU: AMD Ryzen 7 5800X 8-Core Processor
Memory: 32 GB @
- 16 GB DDR4-3600, Unknown TEAMGROUP-UD4-3600
- 16 GB DDR4-3600, Unknown TEAMGROUP-UD4-3600
Drive: SSD, TEAM T253X1480G, 447.13 GB
Drive: HDD, WDC WD10EZEX-00BN5A0, 931.51 GB
Drive: HDD, BUP Slim SL, 931.51 GB
Drive: SSD, WDS100T3X0C-00SJG0, 931.51 GB
Network: Realtek PCIe GbE Family Controller
Power Plan: GUID: 381b4222-f694-41f0-9685-ff5bb260df2e (Balanced)

Keyboard is MSI GK50 Elite (Gaming module installed but no profiles are made or used)
Mouse is G502 (Logitecn Gaming Software is installed and used to try to mimic Mystic Light)

Report_20220829195935.zip

drive.google.com

 

[teletubby_po]

have you tried removing every feature from MSI Center and leaving only MSI Center UI? does this issue stop the system from going into sleep(S3) as well?

 

[Svet]

I think MSI is aware of this issue, and they are working on a solution.
I will update this topic when a solution is available.
Please be patient, thanks!

 

[TimeJammer]

have you tried removing every feature from MSI Center and leaving only MSI Center UI? does this issue stop the system from going into sleep(S3) as well?

I hadn't tried. But after you asked, I just tried it. I removed all modules. Unfortunately the problem persists.

 

[TimeJammer]

I think MSI is aware of this issue, and they are working on a solution.
I will update this topic when a solution is available.
Please be patient, thanks!

Thanks for your response. I hope it will be resolved soon.

 

[plutomate]

MSI Center release is not as fast as before when we had standalone software for different purpose such as command center, mystic light etc.
how about using batch file to turn off monitor when you're about to go afk? if you're too lazy to press the monitor power button.....

Download Turn Off Monitor Only on Demand Batch File - MajorGeeks

Turn Off Monitor Only on Demand is a batch file that turns off your monitor with a simple double-click. We love this option because we can walk away from our computer and quickly turn the screen blank, instead of waiting for the monitor timer to turn off. Laptop and tablet users can benefit from...

www.majorgeeks.com

 

[TimeJammer]

MSI Center release is not as fast as before when we had standalone software for different purpose such as command center, mystic light etc.
how about using batch file to turn off monitor when you're about to go afk? if you're too lazy to press the monitor power button.....

Download Turn Off Monitor Only on Demand Batch File - MajorGeeks

Turn Off Monitor Only on Demand is a batch file that turns off your monitor with a simple double-click. We love this option because we can walk away from our computer and quickly turn the screen blank, instead of waiting for the monitor timer to turn off. Laptop and tablet users can benefit from...

www.majorgeeks.com

Yes, I just opened a topic to have information about the problem. I reverted to version 1.0.50.0 for now. There is no problem in this version. But if necessary, I can turn it off by pressing the button, thanks anyway

 

[caramonn1158f02e7]

Same issue as OP, but with Windows 10. Took me a bit to narrow down what was causing it and found this thread. Disabling it from Startup allows Screen Timeouts and Screen Savers to work again.

 

[teletubby_po]

Same issue as OP, but with Windows 10. Took me a bit to narrow down what was causing it and found this thread. Disabling it from Startup allows Screen Timeouts and Screen Savers to work again.

hey, do you have MSI Gaming Gear peripherals as well? for example, GM41 Wireless mouse, GK50 Elite keyboard, etc.

 

[caramonn1158f02e7]

I do not. I'm using Corsair gear...keyboard and mouse. Running the iCue software

 

[macanan154802d7]

Okay when I disable MSI Center at startup my monitor will go to sleep in power settings, but when MSI Center is running my monitor wont sleep screensaver won't work or computer wont sleep so when I disable MSI Center everything works fine. PC Specs, MSI Optic MAG321CQR curved gaming monitor, the MSI MPG X570 Gaming pro carbon wifi MB, AMD Ryzen 9 3950X CPU, CORSAIR DOMINATOR PLATINUM rgb AMD ryzen ready 64gb 4-16GB, and 2 Samsung 980 pro 1TB SSD, with a 1000 watt PSU, and a Nvidia GeForce GTX 1660. running windows 11 pro. all drivers and bios is up to date.

 

[Alan J T]

Okay when I disable MSI Center at startup my monitor will go to sleep in power settings, but when MSI Center is running my monitor wont sleep screensaver won't work or computer wont sleep so when I disable MSI Center everything works fine. PC Specs, MSI Optic MAG321CQR curved gaming monitor, the MSI MPG X570 Gaming pro carbon wifi MB, AMD Ryzen 9 3950X CPU, CORSAIR DOMINATOR PLATINUM rgb AMD ryzen ready 64gb 4-16GB, and 2 Samsung 980 pro 1TB SSD, with a 1000 watt PSU, and a Nvidia GeForce GTX 1660. running windows 11 pro. all drivers and bios is up to date.

Post Merged this is a Know problem pleas wait for next update

 

[teletubby_po]

@TimeJammer @caramonn1158f02e7 @macanan154802d7 MSI released a new update of MSI Center today
https://download.msi.com/uti_exe/mb/MSI_Center_1.0.61.0.zip

 

[TimeJammer]

@TimeJammer @caramonn1158f02e7 @macanan154802d7 MSI released a new update of MSI Center today
https://download.msi.com/uti_exe/mb/MSI_Center_1.0.61.0.zip

Thank you for the information. I tested it and the problem is fixed in MSI Center version 1.0.61.0.