MSI.CentralServer.exe is abnormal

[ybosse15de02e9]

Hello,
I just made a fresh install of my PC and reinstalled MSI Center (1.0.55.0)
I can't run it because of the following error : "MSI.CentralServer.exe is abnormal"

Of course, i tried to run it in administrator mode, to uninstall and reinstall, etc, etc... nothing works.

Can someone help ?

 

[Alan J T]

Can you launch it in Windows safe mode

 

[Alan J T]

Also is you RGB Firmware up to date
I know you need MSI Center installed to check so can you D-L a older version and run the Advanced scan to check if there is a Firmware update.
Or at least the firmware version.
If you want to try on the off chance it may work DL this version and run the Advanced Scans to check for Firmware Updates

Dropbox - File Deleted - Simplify your life

www.dropbox.com

 

[NJose196126c029e]

Alan,
First thank you for your attention as tech support has pretty much closed my ticket.

Installed MSI Center 10.0.41.1. After installation I got the following message... "Please remove the network monitoring program. And reopen MSI Center" (see attached). I just rebooted and upon launching MSC Center it opened just fine.

I proceed to follow your instruction, scanned and updated a few drivers that need updates (see before and after screenshots).

Observations:
1 - the LED FW Update (7D54) driver is not present in System Information
2 - Intel SVGA Drivers 30.0.101.1404 is not in the System Information (from MB support page) and MSI Center did not flag it to be install or updated.
3 - Intel Rapid Storage Technology Driver 19.2.0.1003 is not in the System Information and MSI Center did not flag it to be install or updated.
4- When I clicked on Advance it says "No Updates Can not find update in server."
Link to MB drivers page:

MSI MEG Z690 ACE Gaming Motherboard ATX - Intel 12th Gen Processors - 19+1+2 Phase, DDR5, PCIe 5.0

The MEG Z690 ACE boasts premium aesthetics with its dark black finish and pure 24k-gold accenting. Designed to unlock full gaming potential by elite hardware with premium durability, the MEG Z690 ACE is an outstanding E-ATX platform for extreme settings.

us.msi.com

Other Observations:
1- After click around in MSI Center 10.0.41.1 it shutdown (closed by its self). I restarted and it seems fine. If recollection services me, I believe that happened with the new version. It only happened once in the past hour or so.
2- Hardware Monitoring has no read out for temperatures (see attached)

What next?

 

[letozero02]

Available for download MSI Center 1.0.59.0.

 

[letozero02]

After loading and installing version 1.0.59 MSI Center, it began to load. But the components of the center are not loaded.
Support answer MSI:
"Please just uninstall the SDK/UI by the tool below. Then clear the CMOS referring to the MB manual. After that, reinstall the MSI center 1.0.59.0 software manually to try. Thanks!

MSICenterUninstaller_1.0.0.05.zip

drive.google.com

https://download.msi.com/uti_exe/mb/MSI_Center_1.0.59.0.zip ...".
After completing the instructions, everything remained unchanged. In safe mode, MSI Center does not start. There are no errors related to this program in the journal of events.

 

[ngtanhung41]

After loading and installing version 1.0.59 MSI Center, it began to load. But the components of the center are not loaded.
Support answer MSI:
"Please just uninstall the SDK/UI by the tool below. Then clear the CMOS referring to the MB manual. After that, reinstall the MSI center 1.0.59.0 software manually to try. Thanks!

MSICenterUninstaller_1.0.0.05.zip

drive.google.com

https://download.msi.com/uti_exe/mb/MSI_Center_1.0.59.0.zip ...".
After completing the instructions, everything remained unchanged. In safe mode, MSI Center does not start. There are no errors related to this program in the journal of events.

It's working

 

[NJose196126c029e]

ngtanhung41, what MB are you using? BIOS?
Can't wait to get home and try it.

 

[NJose196126c029e]

letozero02,
I just checked the support page for my MB and that release is for Win10. When will it be released for Win11?

Ngtanhung41, what are the specs of your system? I checked your about and it's not listed.

 

[letozero02]

letozero02,
I just checked the support page for my MB and that release is for Win10. When will it be released for Win11?

Ngtanhung41, what are the specs of your system? I checked your about and it's not listed.

 

[NJose196126c029e]

Guess, I'll need to be patient....not available for the MEG Z690 ACE yet (see attached)

 

[letozero02]

NJose196126c029e, update the browser page or clean the cache. There is a version for Windows 11.

 

[letozero02]

!

 

[NJose196126c029e]

I see...but not available on the US site. I'll download it from this form and provide feedback.

MSI MEG Z690 ACE Gaming Motherboard ATX - Intel 12th Gen Processors - 19+1+2 Phase, DDR5, PCIe 5.0

The MEG Z690 ACE boasts premium aesthetics with its dark black finish and pure 24k-gold accenting. Designed to unlock full gaming potential by elite hardware with premium durability, the MEG Z690 ACE is an outstanding E-ATX platform for extreme settings.

us.msi.com

Thank you.

 

[Alan J T]

Yep looks like it won't Auto Update as Window Store still not got version 1.0.55.0 released yet for a update

 

[letozero02]

Hi all!
It was possible to install and achieve normal operation (so far?) MSI Center 1.0.59.0. To do this, I had to turn off the Store through Policy and prohibit any of its network activity in the firewall. After installation, it became possible to install programs from Feature Sets. After rebooting, the MSI Center functions normally. The Store is allowed in Policy, prohibitions in fаirewall are deleted.

 

[enrico.158702e0]

1.0.59.0 -> first start after install works.

Closing MSI Center and reopening it leads to crash after "Wait for UI Elements initialization":

<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
 <System>
  <Provider Name="Application Error" />
  <EventID Qualifiers="0">1000</EventID>
  <Version>0</Version>
  <Level>2</Level>
  <Task>100</Task>
  <Opcode>0</Opcode>
  <Keywords>0x80000000000000</Keywords>
  <TimeCreated SystemTime="2022-08-29T07:09:47.7494657Z" />
  <EventRecordID>50894</EventRecordID>
  <Correlation />
  <Execution ProcessID="0" ThreadID="0" />
  <Channel>Application</Channel>
  <Computer>Rechensklave</Computer>
  <Security />
  </System>
- <EventData>
  <Data>DCv2.exe</Data>
  <Data>1.0.44.0</Data>
  <Data>af32bf36</Data>
  <Data>KERNELBASE.dll</Data>
  <Data>10.0.19041.1949</Data>
  <Data>cb12e58e</Data>
  <Data>e0434352</Data>
  <Data>0000000000034fd9</Data>
  <Data>179c</Data>
  <Data>01d8bb764ff55eeb</Data>
  <Data>C:\Program Files\WindowsApps\9426MICRO-STARINTERNATION.MSICenter_1.0.59.0_x64__kzh8wxbdkxb8p\DCv2\DCv2.exe</Data>
  <Data>C:\Windows\System32\KERNELBASE.dll</Data>
  <Data>3d2a3336-2039-4901-8c4e-a59bda141d3c</Data>
  <Data>9426MICRO-STARINTERNATION.MSICenter_1.0.59.0_x64__kzh8wxbdkxb8p</Data>
  <Data>App</Data>
  </EventData>
  </Event>

Anwendung: DCv2.exe
Frameworkversion: v4.0.30319
Beschreibung: Der Prozess wurde aufgrund einer unbehandelten Ausnahme beendet.
Ausnahmeinformationen: System.NotSupportedException
   bei System.Windows.Media.PixelFormat.CreatePixelFormatInfo()
   bei System.Windows.Media.PixelFormat.get_InternalBitsPerPixel()
   bei System.Windows.Media.Imaging.BitmapSource.GetClosestDUCEFormat(System.Windows.Media.PixelFormat, System.Windows.Media.Imaging.BitmapPalette)
   bei System.Windows.Media.Imaging.BitmapSource.get_DUCECompatiblePtr()
   bei System.Windows.Media.Imaging.BitmapSource.UpdateBitmapSourceResource(Channel, Boolean)
   bei System.Windows.Media.Imaging.BitmapSource.AddRefOnChannelCore(Channel)
   bei System.Windows.Media.Imaging.BitmapSource.System.Windows.Media.Composition.DUCE.IResource.AddRefOnChannel(Channel)
   bei System.Windows.Media.RenderData.System.Windows.Media.Composition.DUCE.IResource.AddRefOnChannel(Channel)
   bei System.Windows.UIElement.RenderContent(System.Windows.Media.RenderContext, Boolean)
   bei System.Windows.Media.Visual.RenderRecursive(System.Windows.Media.RenderContext)
   bei System.Windows.Media.Visual.UpdateChildren(System.Windows.Media.RenderContext, ResourceHandle)
   bei System.Windows.Media.Visual.RenderRecursive(System.Windows.Media.RenderContext)
   bei System.Windows.Media.Visual.UpdateChildren(System.Windows.Media.RenderContext, ResourceHandle)
   bei System.Windows.Media.Visual.RenderRecursive(System.Windows.Media.RenderContext)
   bei System.Windows.Media.Visual.UpdateChildren(System.Windows.Media.RenderContext, ResourceHandle)
   bei System.Windows.Media.Visual.RenderRecursive(System.Windows.Media.RenderContext)
   bei System.Windows.Media.Visual.UpdateChildren(System.Windows.Media.RenderContext, ResourceHandle)
   bei System.Windows.Media.Visual.RenderRecursive(System.Windows.Media.RenderContext)
   bei System.Windows.Media.Visual.UpdateChildren(System.Windows.Media.RenderContext, ResourceHandle)
   bei System.Windows.Media.Visual.RenderRecursive(System.Windows.Media.RenderContext)
   bei System.Windows.Media.Visual.UpdateChildren(System.Windows.Media.RenderContext, ResourceHandle)
   bei System.Windows.Media.Visual.RenderRecursive(System.Windows.Media.RenderContext)
   bei System.Windows.Media.Visual.UpdateChildren(System.Windows.Media.RenderContext, ResourceHandle)
   bei System.Windows.Media.Visual.RenderRecursive(System.Windows.Media.RenderContext)
   bei System.Windows.Media.Visual.UpdateChildren(System.Windows.Media.RenderContext, ResourceHandle)
   bei System.Windows.Media.Visual.RenderRecursive(System.Windows.Media.RenderContext)
   bei System.Windows.Media.Visual.UpdateChildren(System.Windows.Media.RenderContext, ResourceHandle)
   bei System.Windows.Media.Visual.RenderRecursive(System.Windows.Media.RenderContext)
   bei System.Windows.Media.Visual.UpdateChildren(System.Windows.Media.RenderContext, ResourceHandle)
   bei System.Windows.Media.Visual.RenderRecursive(System.Windows.Media.RenderContext)
   bei System.Windows.Media.Visual.Render(System.Windows.Media.RenderContext, UInt32)
   bei System.Windows.Media.CompositionTarget.Compile(Channel)
   bei System.Windows.Media.CompositionTarget.System.Windows.Media.ICompositionTarget.Render(Boolean, Channel)
   bei System.Windows.Media.MediaContext.Render(System.Windows.Media.ICompositionTarget)
   bei System.Windows.Media.MediaContext.RenderMessageHandlerCore(System.Object)
   bei System.Windows.Media.MediaContext.RenderMessageHandler(System.Object)
   bei System.Windows.Interop.HwndTarget.OnResize()
   bei System.Windows.Interop.HwndTarget.HandleMessage(MS.Internal.Interop.WindowMessage, IntPtr, IntPtr)
   bei System.Windows.Interop.HwndSource.HwndTargetFilterMessage(IntPtr, Int32, IntPtr, IntPtr, Boolean ByRef)
   bei MS.Win32.HwndWrapper.WndProc(IntPtr, Int32, IntPtr, IntPtr, Boolean ByRef)
   bei MS.Win32.HwndSubclass.DispatcherCallbackOperation(System.Object)
   bei System.Windows.Threading.ExceptionWrapper.InternalRealCall(System.Delegate, System.Object, Int32)
   bei System.Windows.Threading.ExceptionWrapper.TryCatchWhen(System.Object, System.Delegate, System.Object, Int32, System.Delegate)
   bei System.Windows.Threading.Dispatcher.LegacyInvokeImpl(System.Windows.Threading.DispatcherPriority, System.TimeSpan, System.Delegate, System.Object, Int32)
   bei MS.Win32.HwndSubclass.SubclassWndProc(IntPtr, Int32, IntPtr, IntPtr)

 

[NJose196126c029e]

I was really hoping to report that this latest version (1.0.59.0) worked. Well the good news is that it installs and I no longer get the the message "MSI.CentralServer.exe is abnormal" .

The bad news is this version is buggy as hell.
1- Shuts down by itself
2- Hardware Monitoring option disappeared from the options at the top. Shutdown before I could take a screenshot.
3- Live Update scan can't find the update server

 

[NJose196126c029e]

Just notice in Hardware Monitoring CPU info missing.
Buggy!

 

[NJose196126c029e]

Here is what the Windows Event Viewer reports....

-

System

- Provider [ Name] Application Error

- EventID 1000 [ Qualifiers] 0

Version 0

Level 2

Task 100

Opcode 0

Keywords 0x80000000000000

- TimeCreated [ SystemTime] 2022-09-02T01:03:01.5913908Z

EventRecordID 2622

Correlation

- Execution [ ProcessID] 3608 [ ThreadID] 0

Channel Application

Computer MSI-PC-Jose

Security

-

EventData

DCv2.exe

1.0.44.0

af32bf36

unknown

0.0.0.0

00000000

c0000005

00007fff7ef203c7

e6c

01d8be648e1d6f9e

C:\Program Files\WindowsApps\9426MICRO-STARINTERNATION.MSICenter_1.0.59.0_x64__kzh8wxbdkxb8p\DCv2\DCv2.exe

unknown

d56ac60b-63c0-4775-95fd-658dc42b302f

9426MICRO-STARINTERNATION.MSICenter_1.0.59.0_x64__kzh8wxbdkxb8p

App

 

[NJose196126c029e]

Application: DCv2.exe
Framework Version: v4.0.30319
Description: The process was terminated due to an unhandled exception.
Exception Info: System.NullReferenceException
at DCv2.UC_Setting.UserControl_Loaded(System.Object, System.Windows.RoutedEventArgs)
at System.Windows.EventRoute.InvokeHandlersImpl(System.Object, System.Windows.RoutedEventArgs, Boolean)
at System.Windows.UIElement.RaiseEventImpl(System.Windows.DependencyObject, System.Windows.RoutedEventArgs)
at System.Windows.BroadcastEventHelper.BroadcastEvent(System.Windows.DependencyObject, System.Windows.RoutedEvent)
at System.Windows.BroadcastEventHelper.BroadcastLoadedEvent(System.Object)
at MS.Internal.LoadedOrUnloadedOperation.DoWork()
at System.Windows.Media.MediaContext.FireLoadedPendingCallbacks()
at System.Windows.Media.MediaContext.FireInvokeOnRenderCallbacks()
at System.Windows.Media.MediaContext.RenderMessageHandlerCore(System.Object)
at System.Windows.Media.MediaContext.RenderMessageHandler(System.Object)
at System.Windows.Threading.ExceptionWrapper.InternalRealCall(System.Delegate, System.Object, Int32)
at System.Windows.Threading.ExceptionWrapper.TryCatchWhen(System.Object, System.Delegate, System.Object, Int32, System.Delegate)
at System.Windows.Threading.DispatcherOperation.InvokeImpl()
at MS.Internal.CulturePreservingExecutionContext.CallbackWrapper(System.Object)
at System.Threading.ExecutionContext.RunInternal(System.Threading.ExecutionContext, System.Threading.ContextCallback, System.Object, Boolean)
at System.Threading.ExecutionContext.Run(System.Threading.ExecutionContext, System.Threading.ContextCallback, System.Object, Boolean)
at System.Threading.ExecutionContext.Run(System.Threading.ExecutionContext, System.Threading.ContextCallback, System.Object)
at MS.Internal.CulturePreservingExecutionContext.Run(MS.Internal.CulturePreservingExecutionContext, System.Threading.ContextCallback, System.Object)
at System.Windows.Threading.DispatcherOperation.Invoke()
at System.Windows.Threading.Dispatcher.ProcessQueue()
at System.Windows.Threading.Dispatcher.WndProcHook(IntPtr, Int32, IntPtr, IntPtr, Boolean ByRef)
at MS.Win32.HwndWrapper.WndProc(IntPtr, Int32, IntPtr, IntPtr, Boolean ByRef)
at MS.Win32.HwndSubclass.DispatcherCallbackOperation(System.Object)
at System.Windows.Threading.ExceptionWrapper.InternalRealCall(System.Delegate, System.Object, Int32)
at System.Windows.Threading.ExceptionWrapper.TryCatchWhen(System.Object, System.Delegate, System.Object, Int32, System.Delegate)
at System.Windows.Threading.Dispatcher.LegacyInvokeImpl(System.Windows.Threading.DispatcherPriority, System.TimeSpan, System.Delegate, System.Object, Int32)
at MS.Win32.HwndSubclass.SubclassWndProc(IntPtr, Int32, IntPtr, IntPtr)
at MS.Win32.UnsafeNativeMethods.DispatchMessage(System.Windows.Interop.MSG ByRef)
at System.Windows.Threading.Dispatcher.PushFrameImpl(System.Windows.Threading.DispatcherFrame)
at System.Windows.Application.RunDispatcher(System.Object)
at System.Windows.Application.RunInternal(System.Windows.Window)
at DCv2.App.Main()