MSI Claw 8ai+ intel driver issues

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stepanovmi9157a02df

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Mar 14, 2025
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Intel video drivers crash when updating windows to version 24h. Removing drivers via ddu and installing new ones does not help. The device simply reboots at the installation stage. Can you help me?
 
How is the symptom that Intel video drivers crash when updating windows to 24h2?
Encountering BSOD and the error code is pointing to Intel video driver?
Which version did you install?
I would recommend installing the version on MSI website first to check if the issue relies on specific version.
 
Edric said:
How is the symptom that Intel video drivers crash when updating windows to 24h2?
Encountering BSOD and the error code is pointing to Intel video driver?
Which version did you install?
I would recommend installing the version on MSI website first to check if the issue relies on specific version.
Click to expand...
there are no errors. the device simply stops seeing the driver. and in the device manager the driver has an exclamation mark. tried both the latest version from the Intel website and the version from the MSI website
 
stepanovmi9157a02df said:
there are no errors. the device simply stops seeing the driver. and in the device manager the driver has an exclamation mark. tried both the latest version from the Intel website and the version from the MSI website
Click to expand...
Would Intel graphics driver be installed properly after running Windows update?
If there is an exclamation mark after running Windows update, click on the device and check the error code.
 
But the screen is still working, try to do EC reset and install the driver again.
EC reset: shutdown the laptop and unplug the AC > long press the power button for over 25 seconds > plug in the AC and power on the laptop
 
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