MSI CODEX MAG5 32GRAM

A

Arun19801153802ce

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Apr 19, 2024
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am writing to formally raise a serious legal concern regarding the MSI Desktop MAG Codex X5 11TE-1032IN-B7117KF308108GS51X11EMHLZ9 (Serial Number: MSB930M2S0102682) that I recently purchased from Anandit Infotech, Bangalore.

From the moment of setup, I have been facing critical hardware failures, including continuous reboots displaying the error message:

"CPU Overheating Alert! Please check the CPU Cooler is firmly attached for working properly."

This is not an isolated incident. I previously purchased the same model from the same seller, which had the exact same overheating issue, forcing them to replace it with this unit—which is now failing in the same manner within an unacceptably short time frame.

Breach of Warranty & Seller's Misrepresentation​

  • The desktop was delivered without a warranty seal because Anandit Infotech upgraded it with 2TB Hard Disk, 32GB RAM, and an additional 1TB Hard Drive at the time of delivery.
  • The seller assured me that these upgrades were authorized by MSI and would not affect the warranty.
  • Now, MSI refuses to honor the warranty, despite the fact that I purchased the system through an authorized seller listed on the MSI website and relied on their assurance.

Repeated Failure of Customer Support & Service​

  • I have made repeated attempts to contact MSI customer support, yet my concerns remain ignored and unresolved.
  • The regional MSI office is closed, leaving me with no local support options.
  • Despite logging a formal complaint (Ticket No. #1184145), MSI has failed to take responsibility for the defective system.
  • I recently received a request for a DT backside image for verification or ticket closure, yet my core issue remains unresolved.

Business & Legal Repercussions​

  • This faulty desktop has completely halted my work, causing severe financial loss and jeopardizing my employment.
  • This product is not even a year old, yet it has exhibited repeated hardware failures, proving it to be defective.
  • Anandit Infotech and MSI have misrepresented the product, breached the warranty agreement, and failed to provide necessary after-sales service.
  • If this matter is not resolved immediately, I will be escalating this issue legally by filing a consumer complaint against both MSI and Anandit Infotechfor:
    • Selling a defective product
    • Misrepresentation of warranty terms
    • Negligence in after-sales support
    • Failure to honor warranty obligations

Final Warning: Immediate Resolution Required​

This is my final notice before taking legal action. I demand one of the following resolutions immediately:

  1. A full replacement with a new and fully functional MSI desktop covered under warranty.
  2. A complete refund, as I have been sold a faulty product under false assurances.
If I do not receive a written resolution within 48 hours, I will proceed with legal action and escalate this issue to the Consumer Court, Cyber Crime Division, and Social Media platforms, highlighting MSI’s and Anandit Infotech failure to support their customers.

I expect a prompt and formal response addressing my demands.

Failure to act will leave me with no choice but to initiate legal proceedings.
 
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