MSI command center freez

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zstormz8

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Dec 1, 2014
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i have an x99 msi gaming ac 9 motherboard.
whenever i open msi command center it freezs on me all the time. the app open but won't let me click on anything or do anything. i have installed netframe 4.5 n all the driver on the m/b. also have uninstall n reinstall the app many time but still nothing would work.

this is what the loading log recorded.

[OS]
Bit=64
CultureInfo=English (Australia)
OSVersion=Microsoft Windows NT 6.2.9200.0
[Loding]
step=3
StartAP=ok
create=ok
service=ok
startTime=ok
createType=ok
createMB=ok
Frequency=ok
Ratio=ok
VCore=ok
DRAMFreq=ok
GPUMFreq=ok
createItem=ok
InitMB=ok
InitOCGnie=ok
Backgourd=ok
Temp=ok
GetWMIRequest_OSver1=Microsoft Windows 8.1 Pro
GetWMIRequest_OSver2=Microsoft Windows 8.1
InfoText_FromArgb=ok
InfoText_OS=ok
InfoText_BIOS=ok
InfoText_CPU=ok
InfoText_Model=ok
InfoText=ok
PageBar=ok
VSME=ok
LR_Arrow=ok
ThumbRight=ok
Tag=ok
DASL=ok
ASI=ok
CPUFreq=ok
CPUFan=ok
CPUVol=ok
Other=ok
MainPage=ok
SaveFan=ok
InitPage=ok
GPU=ok
RAMDisk=ok
OCGenie=ok
 
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which command center version you use? is it 1.0.0.84?:
http://www.msi.com/support/mb/X99S-GAMING-9-AC.html#down-utility&Win8.1 64
 
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Oki, have a try Command Center 1.0.0.86:
https://www.dropbox.com/s/vey7y6rg7q9oy0l/Command%20Center%201.0.0.86.zip?dl=0

if still no change, provide the log again from this latest command center version

 
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still not working. it freezes after loading

[OS]
Bit=64
CultureInfo=English (Australia)
OSVersion=Microsoft Windows NT 6.2.9200.0
[Loding]
step=3
StartAP=ok
create=ok
service=ok
startTime=ok
createType=ok
createMB=ok
Frequency=ok
Ratio=ok
VCore=ok
DRAMFreq=ok
GPUMFreq=ok
createItem=ok
InitMB=ok
InitOCGnie=ok
Backgourd=ok
Temp=ok
GetWMIRequest_OSver1=Microsoft Windows 8.1 Pro
GetWMIRequest_OSver2=Microsoft Windows 8.1
InfoText_FromArgb=ok
InfoText_OS=ok
InfoText_BIOS=ok
InfoText_CPU=ok
InfoText_Model=ok
InfoText=ok
PageBar=ok
VSME=ok
LR_Arrow=ok
ThumbRight=ok
Tag=ok
DASL=ok
ASI=ok
CPUFreq=ok
CPUFan=ok
CPUVol=ok
Other=ok
MainPage=ok
SaveFan=ok
InitPage=ok
GPU=ok
RAMDisk=ok
OCGenie=ok
 
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Board: MSI X99 Gaming 9 AC
Bios: Version 1.4
VGA:  EVGA 980 GTX Superclock
PSU:  Corsair HXi 1000w
Intel:  i7 5930K
MEM: Geil GPR416GB2666C15QC 16GB (4x4GB) 2666MHz DDR4
HDD: Samsung Pro 840 256gb SSD x2 in raid 0
COOLER: Corsair H100i Water Cooler
OC: (Turbo)4.5Ghz 1.275v
OS: Windows 8.1 64bit Professional
 
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If you have any OC applied, remove it and retest
else leave 1 memory stick only and retest
 
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i have already try removing the oc n stilll wouldn't work. about the memory r u telling me to take out the other 3 stick n just leave 1 stick in? if that work then whats the point if i can only use 1 ram stick?
 
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yes that's right

the point is for testing purpose to help locate and isolate the issue
 
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Check if it help changing different DRAM Frequency, like below 2400 or something? Is the OS fresh installed??
 
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HI
i just took out the ram n only left 1 stick and it still didnt work. i'll set the ram below 2400 n see what happen and yes the os freshly installed
 
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just try setting the ram below 2400 n still doesnt work. this is getting very annoying. this board cost me $570 aust dollar msi top of the range  board n the most important app doesn't work.
 
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I used to have similar problem, so I uninstall them and delete all the files under C:\MSI and C:\Program and Files (x86)\MSI\Command Center. Then re-install and yeah everything works. Maybe you can try.
 
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i just notice that the app doesnt show my cpu name, i have a intel i7 5930k but it doesnt show on the app but every other info is correct. so could it b something to do with mu cpu?
 
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