MSI Cubi 1m type-c display

[Djartemsmi126a02a3]

I have a problem with the MSI Cubi 1m core 3 100u. The computer is connected to the Dell 2722de monitor via type-c, through which it receives power and transmits an image. The monitor has a usb hub into which a wireless adapter for the mouse and keyboard Logitech is plugged. After the computer goes to sleep, it can be woken up by pressing the keyboard buttons, but after that it does not see the mouse, keyboard, webcam built into the monitor, or any USB device connected to the monitor. If you reboot the device, the monitor says that there is no signal from the PC. If you turn off the device, unplug and plug back the type-c cable, everything works again. All drivers are installed, the system is windows 11.

 

[fauc]

Because the usb hub is on Dell 2722de monitor so please also contact Dell.

 

[Djartemsmi126a02a3]

Because the usb hub is on Dell 2722de monitor so please also contact Dell.

this monitor works great with asus pn64, mac mini, lenovo thinkpad t14, but only with msi cubi this problem occurred

 

[Nichrome]

It could be some strange incompatibility between those devices.
You may want to submit a ticket directly with MSI, and be very clear what happens.
>>How to contact MSI.<<

 

[fauc]

1.Please modify "ErP Ready" to disable in BIOS setup as attachment for checking.

2.Please modify "USB selective suspend" to disabled in advanced settings under power options in Windows OS.
https://www.ninjaone.com/blog/configure-usb-selective-suspend/
3.Please modify "Power saving mode" to Maximum Performance in advanced settings under power options in Windows OS.
Power options / Advanced settings / Wireless adapter settings / Power saving mode
https://www.intel.com/content/www/u.../wireless/legacy-intel-wireless-products.html