MSI Cyborg 17 B2RWEKG keeps freezing.

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datsao200152902cb

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Apr 16, 2026
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I just bought this MSI laptop in 1/2026. After 1 months, my laptop started freezing a lot from then. Those freeze happens randomly, without any pattern.
Please help me out because this laptop cost me quite much

When does it freeze:
When playing Wuthering Waves: many many times (once every 1-3 days), after 45mins- 1h of playing.
When playing CS2: 1 time
When just using web browsers (without any game openning): 1 time
I also play genshin impact, HI3 and LoL sometime, but haven't have any freeze when playing those games.

What does the laptop behave when it freeze:
The screen freeze, still on, still display things, but nothing can move
Keyboard: still has LED light on, no response when press any key (include casplock, numlock)
Sound: There's some buzz sound right after it freezed, last for a few seconds and disappear.
Fan: Keeps running like before the freeze.
Have to hold the power button to restart, after that i could use it normally, but 1-3 days later, it freeze again

What have i tried to fix:
Change NVIDIA driver to the latest studio driver
Turn off the Link State power management (in power option in control panel)
Always turn the "user scenario" in MSI Center to extreme performance everytime i play games.
Send it to the MSI Warranty center, but they found nothing, and just update BIOS (which make sense, cause it happens randomly)
Run the Memtest 86 with 4 pass, 0 error found
Check the event viewer of window: Found nothing before the freeze. Only "critical event" said that my laptop got turned down unexpected (this event appear after i restart the laptop)
Download and run "WhoCrashed", Found nothing, it freeze too fast that no log was written in the window log files.

My laptop configuration:
Name: MSI Cyborg 17 B2RWEKG
CPU: Intel Core 7 240H
RAM: 32GB
VGA: RTX 5050
 
Based on your description, this issue appears to be a system-level freeze rather than a typical application crash. Since it occurs randomly and no error logs are generated, we recommend trying the following steps:
  1. Perform a clean installation of the NVIDIA graphics driver (using DDU), and install the latest Game Ready Driver instead of the Studio version.
  2. Update all drivers from the MSI support page, especially Chipset and Intel ME drivers.
  3. Turn off hardware acceleration in your web browser and disable any overlays (e.g., Discord, Steam).
If the issue still persists after these steps, you may consider sending the unit back for further inspection, as additional hardware-level diagnostics may be required.
 
Raju said:
Based on your description, this issue appears to be a system-level freeze rather than a typical application crash. Since it occurs randomly and no error logs are generated, we recommend trying the following steps:
  1. Perform a clean installation of the NVIDIA graphics driver (using DDU), and install the latest Game Ready Driver instead of the Studio version.
  2. Update all drivers from the MSI support page, especially Chipset and Intel ME drivers.
  3. Turn off hardware acceleration in your web browser and disable any overlays (e.g., Discord, Steam).
If the issue still persists after these steps, you may consider sending the unit back for further inspection, as additional hardware-level diagnostics may be required.
Click to expand...
I've done all the steps you listed, but the issue still happened, this time when i was playing HI3. I think I want to send the laptop back for further inspection. Do you know how can I send it back for "additional hardware-level diagnostics"? I think the warranty center of MSI in Ha Noi - Viet Nam does not do this kind of detail work? Thanks you for your help.
 
datsao200152902cb said:
I've done all the steps you listed, but the issue still happened, this time when i was playing HI3. I think I want to send the laptop back for further inspection. Do you know how can I send it back for "additional hardware-level diagnostics"? I think the warranty center of MSI in Ha Noi - Viet Nam does not do this kind of detail work? Thanks you for your help.
Click to expand...
Each region has its own policies, you should contact the MSI service directly.
 
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