MSI DS 502 Gaming Headset visible as STEREO sound card

medo90003

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Jun 29, 2019
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Hi, i have a problem with my DS502
My Motherboard is B4500 Gaming Pro Carbon AC
Windows 10 Version 1909
I tried the driver from CD and the driver/utility from download page. 
but its visible as 2 channel device in the system Playback. It should be visible as 7.1 device.
i tried to change the usb port , uninstall and install again but The headset is still visible as STEREO sound card.
Please help to activate 7.1 Virtual Surround for my Headset.

 

medo90003

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Jun 29, 2019
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over all its a good headset but i bought it because the 7.1 Virtual Surround option and now its not working correctly and there is no help on the form i am so disappointed.
 

mohamedaymanmoudy1

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May 3, 2020
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I am facing the exact same problem, have you found any solution for it? And MSI support doesn't help at all. I regret buying MSI products because of that support tbh and I guess I'll reconsider buying the mag241c
 

srlessard91

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May 15, 2020
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Well it is clearly stated " Virtual 7.1 " so you need the drivers + the application in order to emulate the 7.1 surround. It is normal the behavior to be shown as Stereo.
 
Joined
Jul 18, 2021
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if u has another sound drive before like Nahimic2 or else, u need to uninstall it and left default sound drive. then re install back msi ds502 drive.. it work for me.
 
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