MSI DS502 Driver Problems

trick629

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Jan 27, 2016
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This is my first time using this forum so I am not quite sure where to post this, but I am having alot of problems with my new DS502 7.1 headset. Windows does not detect it as the headset, rather as just a USB sound device which means the software for the virtual surround does not detect the headset. I also cant configure the headset in windows so it is stuck in stereo. Does anyone know how to fix this?
 

ralfferdius

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Hello,

You don't mention the Windows that you're using?

Did you try to install the drivers from the disc included with the headset?

For Windows 10, you can download the driver package:
http://download.msi.com/dvr_exe/CM108B_win10_1.01_DS502.zip
Unpack this archive after download and run the setup, then follow the on screen instructions.

Product page for DS502 Gaming Headset:
https://www.msi.com/Gaming-gear/DS502-GAMING-HEADSET.html

Greetings, RF


 
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Jan 16, 2021
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I installed it from the same website u provided and nothing happened the same popup message "please connect the DS502 to your computer" and i already plugged it.
 

fatedust

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@yousseftaha75200155f02e5
Uninstall the driver and re-install it. Remember to close any audio program even music playing on YouTube during the installation.
Or try other USB ports.

I also cant configure the headset in windows so it is stuck in stereo.
Install the driver, open the headset app, right click on the Speakers icon and you can select something related to 7.1 virtual speaker.
 
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Jan 16, 2021
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I wrote before in a form that I have a problem with my msi ds 502 gaming headset, I have downloaded the software multiple times and each time i was trying to set it up nothing happened and the same pop up message "please connect your headset" appears and I have already plugged it ,by the way I have already followed your steps you mentioned.
DO YOU KNOW HOW TO FIX THIS PROBLEM.
 

fatedust

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So after trying all USB ports and a "USB sound device" appears in Device Manager > Sound, video and game controllers, you still get the same message? Can you hear sound from the headset?
 
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So after trying all USB ports and a "USB sound device" appears in Device Manager > Sound, video and game controllers, you still get the same message? Can you hear sound from the headset?
yes the same message appears and i can hear sound from it and i can use its microphone too
 
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Jul 18, 2021
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before i has this problem to can hear sound & use microphone but no bass no 7.1 so i solved it by uninstall Nahimic2 drive and left default drive, then i install back DS502 GAMING Headset drive.. now has bass & 7.1 work cool
 
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