MSI Gaming Intelligence Problem

[evomanmyx159b02de]

In short. I bought a monitor MSI Optix MAG301CR2.
Installed the software and everything worked fine for several months (Win11).
A few days ago, such a popup text appeared "Please make sure the usb type b is connected in order to use this application".
Tried: changing USB, reinstalling software, adjusted according to different monitor settings. Only with a tambourine around the monitor did not run.
Please, help me.

 

[fauc]

Please also change "USB Upstream Cable" to check.

 

[evomanmyx159b02de]

Please also change "USB Upstream Cable" to check.

Thank you for attention. There is no other cable to test. An interesting point is that I can use USB on the monitor, they work. As well as the audio output. Therefore, I am sure that it is not the cable.

 

[evomanmyx159b02de]

I reinstalled Windows... Nothing changed. I can't believe it.

 

[eric.m599433]

J'ai aussi un MAG301CR2 et win11.
Gaming intelligence ne fonctionne plus depuis début aout.
Ce n'est pas un problème de câble : la souris, le clavier et le wifi branchés sur l'écran marchent.
Dommage!

 

[evomanmyx159b02de]

At least you get an error.
My Windows says that "everything is fine".

 

[evomanmyx159b02de]

It's a pity. Because I can't run Gameintelligents, I can't use the RGB light from the back of the monitor.

 

[evomanmyx159b02de]

It's a pity. Because I can't run Gameintelligents, I can't use the RGB light from the back of the monitor.

I'll tell you right away. When I turn on the RGB light through the monitor menu, nothing changes. That is, I cannot turn on the RGB light in any way.

 

[41877715b102e6]

Hey guys. Please can you send me the link to Game Intelligence file as the one on the official website has been broken since yesterday or earlier. I have reinstalled Windows and can't use the Monitor properly. I believe it is the same software for all Screens, so I would appreciate your help. I have made a topic about it (below this one) but no one seems to care

 

[evomanmyx159b02de]

Hey guys. Please can you send me the link to Game Intelligence file as the one on the official website has been broken since yesterday or earlier. I have reinstalled Windows and can't use the Monitor properly. I believe it is the same software for all Screens, so I would appreciate your help. I have made a topic about it (below this one) but no one seems to care

Будь-ласка

https://download.msi.com/uti_exe/monitor/Gaming-Intelligence-x64.zip

 

[41877715b102e6]

Будь-ласка

https://download.msi.com/uti_exe/monitor/Gaming-Intelligence-x64.zip

Thanks, but it's the exact file I can't open.

Has anyone still got the previous version file on their PC that they could upload and share somewhere?

 

[BrotherBelial]

Thanks, but it's the exact file I can't open.

Has anyone still got the previous version file on their PC that they could upload and share somewhere?

Go here MSI UK | MSI UK and download from there. I just checked and I could download.

 

[41877715b102e6]

Go here MSI UK | MSI UK and download from there. I just checked and I could download.

Thanks, but Nope. I don't have a problem downloading it. The problem is that it won't open properly. As soon as I click open as an Administrator, setup error pops up.
It is a bugged Version of Saftware v0.0.2.74

Does anyone have v0.0.2.73 on their PC?

 

[eric.m599433]

D'après l'assistance technique, c'est un problème matériel qui oblige un retour atelier pour réparation.

 

[kustovvicto155002d8]

Had the same problem with my MPG341QR after updating firmware. Tried to reinstall all MSI software, rebooted several times, no effect. Solution was simple - just as firmware update instruction sais - unplug the monitor from the power socket while it TURNED ON. I did it, waited for 5 min., then plugged it back. Monitor appeared in MSI Center, and I'm able to control Mystic light again finally.