MSI Gaming Trio 5090 Blackscreen Display Issue

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nsehre156302d5

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Hello,

Getting to my wit's end trying to trouble shoot this issue. I have had a recurring issue where my MSI Gaming Trio OC 5090 will randomly shut off the displays to my monitors with the screens going black and saying that they are not receiving an input signal, but I can still hear the game or discord open and running through my headphones. The only solution to the issue is to force power down my pc and restart it. Some times it happens when my pc is sitting idle and I've walked away from it only to come back and find the black screens, sometimes it happens while in the middle of playing a game (Ashes of Creation most commonly).

I have done the firmware updates for the card, I am on the most recent Nvidia driver, and I have updated my mobo bios. I have swapped out my mobo and cpu during this struggle as well. Initially I was using an Intel 13600k and a MSI PRO Z790-A WIFI mobo. While experiencing this blackscreen issue and restarting my pc I corrupted my windows install and it subsequently failed a clean installation so I purchased an AMD 9800x3D and an ASUS ROG Strix X870-A Gaming mobo and installed those. This PC previously had a 4090 in it with no issues at all prior to the cpu and mobo upgrade, and that 4090 is still running fine in my wife’s PC now.

I literally just got this gpu back from MSI’s RMA process on Saturday where they claimed to fix the issue and yet I just experienced it once again when my pc was sitting idle for about an hour after playing Dune for an hour with no issues.

I don’t know what else to do at this point. I strongly believe I have a bad gpu but want to get other’s opinions on it as well. The only other thing I have left is to replace my PSU but that seems to be a last resort just to rule it out.

My current specs are below:

  • AMD 9800x3D
  • ASUS ROG Strix X870-A Gaming mobo
  • G.SKILL Ripjaws M5 DDR5 6000 RAM 64GB
  • MSI Gaming Trio OC 5090
  • MSI - MPG A1000G PSU
  • Crucial T700 2TB m.2
  • WD SN850x 4TB m.2
 
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Did you try on both silent and gaming VBIOS using the BIOS switch?
nsehre156302d5 said:
Some times it happens when my pc is sitting idle and I've walked away from it only to come back and find the black screens
Click to expand...
Did you set putting the monitor down when being idle for couple mins? or your PC simply goes sleep mode and it fails after you try to resume it?
how about try manually set PCIe gen to 4 instead of auto if it's available in your ASUS BIOS?
 
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plutomate said:
Did you try on both silent and gaming VBIOS using the BIOS switch?

Did you set putting the monitor down when being idle for couple mins? or your PC simply goes sleep mode and it fails after you try to resume it?
how about try manually set PCIe gen to 4 instead of auto if it's available in your ASUS BIOS?
Click to expand...
Yes, I have tried both VBIOS.
Yes, to all of the power settings on the monitor and the pc itself.
I have not tried changing the bios PCIe setting. I'll see if that does anything.
 
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Things to check before replacing the PSU Your current MSI MPG A1000G seems to be sufficient with its 1000W rating, but a PSU that is prone to transient power spikes may not be able to handle the sudden power demands of the RTX 5090.
If possible, it is also a good idea to test with a different high-quality PSU.
GPU Clock Down (Underclock) Use a tool like MSI Afterburner to lower the GPU's core and memory clocks below their defaults.
If that doesn't work,
Sometimes black screens can occur due to compatibility issues with certain monitors, especially those over 240Hz.
Try disabling G-Sync and setting the monitor's refresh rate to 144Hz or lower.
Or change the DisplayPort cable and port. A defective cable or interference between ports can also be the cause.
Try using a different high-quality DP cable or connecting with HDMI.
If that doesn't work, you can see the link at the bottom.
 
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Tourica said:
Things to check before replacing the PSU Your current MSI MPG A1000G seems to be sufficient with its 1000W rating, but a PSU that is prone to transient power spikes may not be able to handle the sudden power demands of the RTX 5090.
If possible, it is also a good idea to test with a different high-quality PSU.
GPU Clock Down (Underclock) Use a tool like MSI Afterburner to lower the GPU's core and memory clocks below their defaults.
If that doesn't work,
Sometimes black screens can occur due to compatibility issues with certain monitors, especially those over 240Hz.
Try disabling G-Sync and setting the monitor's refresh rate to 144Hz or lower.
Or change the DisplayPort cable and port. A defective cable or interference between ports can also be the cause.
Try using a different high-quality DP cable or connecting with HDMI.
If that doesn't work, you can see the link at the bottom.
Click to expand...
I previously had an MSI Gaming Trio 4090 in this PC and have experienced no issues with it with the same setup before I replaced my mobo and cpu. I also ran an AMD Radeon 6700xt in this for 3 weeks while the 5090 was in RMA with no issues. That being said though it uses significantly less power and did not use the 12vhpwr cable that the 5090 does.

I have clocked down the gpu manually and tried lowering voltage and power settings on it with the nvidia app but have not seen any changes.

I have lowered my refresh rate to 60hz, turned off gsync, gotten new displayport cables and installed those. Still receive the issue.
 
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Then it may be a graphic driver problem.
If it is a graphic driver beta,
install the official driver.
Install the graphic driver that matches the version.
If it is a beta version, it may have that symptom,
delete the beta version and install the official version.

www.nvidia.com

Download The Latest Official NVIDIA Drivers

Download the latest official NVIDIA drivers to enhance your PC gaming experience and run apps faster.
www.nvidia.com
 
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Tourica said:
Then it may be a graphic driver problem.
If it is a graphic driver beta,
install the official driver.
Install the graphic driver that matches the version.
If it is a beta version, it may have that symptom,
delete the beta version and install the official version.

www.nvidia.com

Download The Latest Official NVIDIA Drivers

Download the latest official NVIDIA drivers to enhance your PC gaming experience and run apps faster.
www.nvidia.com
Click to expand...
I have tried every new graphic driver (only official versions) since getting this card in March. It is now using version 576.80 and still experiencing the issue.
 
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I'm not sure if this JayZ video will be of assistance in your case, but it might be a good checklist for dealing with driver related issues and the use of DDU.
If nothing else, it is confirmation that drivers can cause many of these types of issues.
 
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If the video doesn't help,
I recommend you reset your PC.
If the initialization is burdensome,
You can restore it with a Windows USB.
 
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Tourica said:
If the video doesn't help,
I recommend you reset your PC.
If the initialization is burdensome,
You can restore it with a Windows USB.
Click to expand...
This is a brand new installation of Windows 11 on a new mobo and cpu. I have already done that and still experience the same issues.

As far as a screenshot it is literally just both monitors off showing a black screen with nothing on it. I would not be able to save a screenshot with both monitors off.
 
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nsehre156302d5 said:
This is a brand new installation of Windows 11 on a new mobo and cpu. I have already done that and still experience the same issues.

As far as a screenshot it is literally just both monitors off showing a black screen with nothing on it. I would not be able to save a screenshot with both monitors off.
Click to expand...
Then try replacing the PC RAM bowl. If that doesn't work, check if the monitor is defective.
 
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This is just my opinion, but I feel the issue is that Nvidia still has lots of problems with their drivers and the new 50 series cards. If you, google black screens and 50 series, there are lots of people reporting having them the issue. The issue will pop up randomly with no real cause, the screen just goes black.

I built my wife's new PC Memorial Day weekend, brand new build, brand new windows 11 installation. The only issue that has popped up so far is that about once a week, the screen just goes black. The computer is still running, the fans are all at the normal speed, nothing is taxing the system. The screen just goes black. I can at times mess around (wiggle) the cable from the GPU to the monitor and the screen will come back (sometimes for just a few seconds other times for a few minutes, sometime not at all), but I normally will then restart the PC, and everything works again for about a week. There are no events in the event viewer or blue screens that shows up, the monitor just loses signal.

The current monitor (that is just being used for software installation, stability and testing) is a very old Samsung monitor that is at least 15+ years old and only has VGA and DVI connectors. So I'm using a HDMI to VGA cable currently. So my issue could also be due to the cable, I plan on trying a HDMI to DVI but just haven't swapped the cable yet. Once I move it to her computer desk, she will be using a 34" Samsung monitor via HDMI.

But back to my point, as some have pointed out, systems that were rock solid with a 40 or older series cards are now having issues with the new 50 series, which lead me to believe the issue is with Nvidia and not the card partners or motherboard manufactures.

Psy
 
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Install the latest driver (572.42 or later) Download directly from the official Nvidia website and select "Custom Installation → Clean Installation" when installing.
Use Display Driver Uninstaller (DDU) Completely uninstalling the existing driver and then installing the new driver can reduce the possibility of conflicts.
Replace the HDMI-VGA cable The cable you are currently using requires digital-to-analog conversion, so there is a high possibility of signal loss. Try replacing it with an HDMI-DVI or DisplayPort-DVI cable.
Check the power settings Set Windows Power Options to High Performance mode and disable the PCI-E power saving function.
This is the best for me.
If that doesn't work, contact the A/S center.
www.nvidia.com

Download The Latest Official NVIDIA Drivers

Download the latest official NVIDIA drivers to enhance your PC gaming experience and run apps faster.
www.nvidia.com
 
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Tourica said:
Replace the HDMI-VGA cable The cable you are currently using requires digital-to-analog conversion, so there is a high possibility of signal loss. Try replacing it with an HDMI-DVI
Click to expand...
I picked up one HDMI to DVI cable over the weekend, I've just not swapped it out yet, but next time the screen goes blank, that will be the first thing I try. I'm also on the using the 576.66 hotfix driver, that was installed on a fresh install of windows 11.

I figured that the cable would cause the problems. I just didn't want to buy a new monitor and use it just for testing/configuring the new computers.

Psy
 
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nsehre156302d5 said:
That being said though it uses significantly less power and did not use the 12vhpwr cable that the 5090 does.
Click to expand...
Instead of the native 12V 6x6 cable supplied with the PSU try with the Adapter a lot of this problem is power-related and swapping out the Power cable seems to help more than you would expect it to
 
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