MSI Gaming Z97 Gaming 5 Troubleshooting Audio/Mic Difficulties

akuhn23153802e4

New member
Joined
Sep 27, 2020
Messages
4
Hello,
I have a MSI Gaming Z97 Gaming motherboard and am having troubles getting my mic on headset to work. I have updated MB, GPU, and realtek drivers. What's odd is that when I side-load the 3.5mm mic jack on either the upper-front or rear 3.5mm inputs, it appears mic signal is being received, but it is not clear, and seems to be static. My cat spilled a glass of water on the top of the computer, and some got in the upper-front 3.5mm female ports, and I'm wondering if it's possible this could have fried something. Everything else seems to be operating properly. Will I need to replace the motherboard? Or should I take it apart and see if I can find anything that stands out? I am pretty much out of options and am thinking the MB audio portion may be fried/shorted. Or could the case audio circuits be fried, causing problems, and the MB okay? Everything else appears to be functioning properly. Im using HyperX Cloud Alpha gaming headset, on windows 10, and the 3.5mm female to dual 3.5mm male is brand new, so I think the cables are OK. Appreciate any time or input you can provide.

Link to build: https://pcpartpicker.com/list/tC9ysk
 

citay

Active member
SERGEANT
Joined
Oct 12, 2016
Messages
813
I'd just buy a cheap soundcard like an ASUS Xonar SE and be done with it. You can also connect your front panel audio there.
 

akuhn23153802e4

New member
Joined
Sep 27, 2020
Messages
4
I'd just buy a cheap soundcard like an ASUS Xonar SE and be done with it. You can also connect your front panel audio there.
Thanks for the reply. Will this override the audio/mic circuit on the MB/case? I ask as it seems the sound/mic issue is happening whethere I plug into the rear MB 3.5mm ports or the upper front case 3.5mm ports? Also, are sound cards considered superior to DAC? I really don't need the best of the best, as I'm doing no audio production or anything, but I'd like to have a functional headset (mic and audio). I appreciate your help.
 
Last edited:

citay

Active member
SERGEANT
Joined
Oct 12, 2016
Messages
813
You can disable the internal audio in the BIOS, then disable any drivers you have installed for that. Then it's as if the internal audio was not there.

You can connect the cable for the front panel audio to the soundcard, it has a header for it.

The sound quality might be a little better than what's on the mainboard. The mainboard one is pretty decent already. So not much of a difference.
 

akuhn23153802e4

New member
Joined
Sep 27, 2020
Messages
4
You can disable the internal audio in the BIOS, then disable any drivers you have installed for that. Then it's as if the internal audio was not there.

You can connect the cable for the front panel audio to the soundcard, it has a header for it.

The sound quality might be a little better than what's on the mainboard. The mainboard one is pretty decent already. So not much of a difference.
Thanks, I went ahead and purchased the sound card listed below. Will let you know if I have any difficulties getting it up and running. Appreciate your help! Praying this will do the trick


Thanks again!
 

citay

Active member
SERGEANT
Joined
Oct 12, 2016
Messages
813
That one is probably a bit overkill, but oh well 🙂

Yeah, write again, should there be any problems.
 

akuhn23153802e4

New member
Joined
Sep 27, 2020
Messages
4
That one is probably a bit overkill, but oh well 🙂

Yeah, write again, should there be any problems.
Installed soundcard, still not picking up mic signal from my hyperx cloud alphas. Tried my roommates hyper x headset, still not getting mic signal, but audio in both headsets seems to be working fine. I disabled and uninstalled all audio devices in Device Manager that weren't part of the "Sound Blaster" sound card. Still not picking up microphone. I didn't see anything regarding integrated motherboard sound options while looking in the BIOS menus . I am really struggling to see what else it is I can be doing wrong here? Is my motherboard toast? Any help or direction is greatly appreciated. Think I'm going to return the soundcard , but would appreciate input if there's any testing I can do while I have the soundcard. I downloaded the latest soundcard drivers for the Sound Blaster soundcard. Really scratching my head here.
 
Last edited:
Top