MSI GE72 6QF Temperature issues with SSD

[florent.lagrang152c02d3]

Hi there!

I'm the owner of a GE72 6QF since 2016, and I've been looking for a solution to my problem on the forum but unfortunately without success...

Since a few weeks, I noticed that my SSD (a Samsung 970 EVO) did hit very high temperatures (up to 90oC) without any particular reason (I don't even play a game, and no heavy app is opened)
while the other HDD's temperature is ok (41oC). So I have to press the fan button at the top right in order to cool it down.

(This is the temperature I get with the fan button activated)
Also it seems there is a strange high CPU usage (up to 70-80%) even though only the internet browser is opened.

I opened the laptop and verified if the two fans were working correctly and it was the case, I also re pasted the CPU and the GPU, but I still have high temperature on the SSD.
I did a system recovery just in case but it didn't solve anything either.

I precise I use CrystalDiskInfo for checking discs temperatures and I also checked with Hard disk Sentinel and the Samsung SSD management utility.
All these softwares indicate that the SSD is too hot.

Here are a few of my laptop specs:

-GE72 6QF 053FR Apache Pro
-Intel(R) Core(TM) i5-6300HQ CPU @ 2.30GHz 2.30 GHz
-RAM 16.0 Go
-NVIDIA Geforce GTX 970M
-SSD 970 EVO 500GB
-Runs on Windows 10 Family


Thanks for your help!

Florent

 

[cyberalex10154702dd]

I would do that-
1. use cooling pad or just put matchbox under on the laptops back and make it higher -really helps!
2. in Windows - Administration ->Switch off in SERVICES - service Windows SEARCH - indexing OFF!

 

[florent.lagrang152c02d3]

Thanks for your reply Cyberalex,

I tried what you suggested, the matchboxes and turning off the service Windows SEARCH,
but the SSD temperature still suddently goes up to 70°C 5 minutes after I turned on the laptop.

I don't think I'll try the cooling pad idea though, since I read it can cause more damages in the long term.

That's really weird cause it says than the SSD hits the 80° now, but I can't feel it when I touch the keyboard (I imagine it should be very hot at that temperature).
Also when I press the fan button, it reduces the temperature, so it means it can't only be a mistake of CrystalDiscInfo?

 

[florent.lagrang152c02d3]

Does anyone know a good software for verifying if the laptop's fans work properly? I tried to install Dragon Center but for some reason it can't recognize my laptop so I can't use its check functions.
I opened my laptop for checking the fans and it seemed they were both working correctly, but it also feels than the fan at the top left is more quiet than before.

Also, could it be simply that the ssd is dysfunctional (it seems to work normally yet)?

 

[Andrey.Ch.89]

Install Dragon Gaming Center from the laptop support page.
Is there a radiator on the SSD?
Cooling stands are useless, since the bottom of the laptop is closed.
You need to check what loads the disk. To do this, you can use, for example, Process Explorer.

 

[florent.lagrang152c02d3]

Hi Andrey, thank you for your reply!

Regarding the radiator, it seems that the SSD won't fit into the slot if I add a heatsink:

or maybe I'm wrong?

About Dragon Gaming Center, here's the informations I get when I'm launching it, isn't that weird that both fans display 0 RPM if I don't press the fan button (both go to 7000RPM if I do so)?

Here's what I get with Process explorer:

Seems pretty normal, right?

Thank you!

 

[florent.lagrang152c02d3]

Someone would have a new idea?

I called a technician who repairs computers in my city, and he told me that I should check on viruses and remove stuff from the SSD (which is now filled at 30% of its capacity),
but it didn't solve the problem. I also optimized the SSD with Tweak-SSD but it's not better.

I'm lost with that problem, it seems I should try to get a new SSD but I fear there may be an other problem somewhere.