MSI GE76 12UHS i9 12900HK (Thermal Throttling 96C in P1,P3 and P5 Cores during Cinebench R23 test and System idle)

sskbmGE76

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Hi,
My GE76 12UHS i9 12900HK RTX3080ti is Thermal Throttling in P1, P3 and P5 Cores (Core temperatures above 96C) during System Idle and Cinebench R23 test as observed by HWInfo64 and HWMonitor. The HWMonitor observed thermal throttling with E10 and E11 cores as well during Cinebench R23 test. The bench test was performed under MSI Extreme performance mode (PL1-110W and PL2-135W) set to Cooler boost and system plugged to wall. No overclocking or undervolting done. The ambient room temperature was 25C. The laptop was in a raised position in the desk for better ventilation. The Cinebench R23 Multicore Score I got was 16536 pts and 1863 pts for Single Core. Yesterday when I ran the Cinebench R23 under the same setting, the Multicore Score I got was 15828 pts and 1814 pts for Single Core. HWMonitor also observed thermal throttling of P1, P3 and P5 cores during System Idle with no major apps running in the background. Please see the images attached.

Can any GE76 12900HK owners confirm me if they have got this problem? Can someone tell me what is happening with my notebook? Some users have confirmed getting over 18000 in Cinebench R23 Multicore. I heard many saying it could be an issue with the bad application of phase change liquid metal. Isn't the liquid metal supposed to turn liquid from solid when it reaches a particular temperature? So unlike the regular thermal paste that stays dry, shouldn't the LM cover the area well?

Please help ! Thank you.
 

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sskbmGE76

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Were you were referring to those temperature spikes as false positives like somebody commented? But how would you explain the poor multicore scores I got in CinebenchR23? The last Multicore score I got was 15828 points which is absolutely poor. I think the thermal throttling of P1, P3 and P5 explains the poor CinebenchR23 Multicore scores.

I know at least two owners who reported similar issue with their MSI GE76 12900HK. I also confirmed with another owner who got absolutely no issues with his notebook. This looks weird.

If those spikes are actually false positives, how could the system underperform? I have posted all observations from HWInfo64 and HWMonitor during the benchmarking and also on system idle. I couldn't get Cinebench R23 to run on Balanced mode or Silent mode. The system automatically switches to High performance setting while running Cinebench R23 even though I set it in Balanced mode.

Please do take a look at the CinebenchR23 scores attached as tested by others. Much better scores than mine. Kindly clarify ! Thank you.
 

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seba84_2005

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If you are not satisfied with this laptop, give it back or replace it for another one. Overheating of cpu may indicate incorrect installation in factory liquid metal PTM.
 

sskbmGE76

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MSI India couldn't fix the issue of battery drain I reported on the third day of owning this notebook. They are not ready to give me a replacement or refund. I shared some energy report errors with them last week and they want me to do a factory reset. I'm sure a factory reset would be their response for this issue as well. I'm yet to address this issue to them so that I can do the factory reset for both issues so that they're convinced. Just wondering if you know the email of MSI USA technical support?
 

cyberalex10154702dd

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your story seems ok to me - look at similar https://www.reddit.com/r/intel/comments/uefu8m Same here and You have same difference around 30C temps in between, your scores are ok - do you have cooling PAD? undervolt? you dont know how all other guys got this 18000 scores - so it is ok!
Seems MSI pit this liquid metal pad - differently and not get use to it. But still it is powerhouse.
Exchange could not help - mediana is the same!
Repasting could make it worse or in service they could break something else. So - smell the roses we say :-) Enjoy life not this scores.
Worst scenario is - https://www.reddit.com/r/MSILaptops/comments/uke3xh
PS. For getting higher scores for your mental sake and good sleeping:
Your could use Throtllestop for TDP regulation and change in BIOS PROSHOT till 98-100C - intel standard is 100C (put 0 in Bios) ... so - you could squeeze some from it before throttling! Undervolt P-cores, E-cores and Ring - I did -110mv, -60mv & 60 mv - and get a cooling pad or put it on high heels anyway!
I am ok with same hot stuff temps now, got around 16500-17000 and enjoying same laptop and relaxed life!
 
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Set PL1 and PL2 to 45w and all cores max speed to 4,1ghz. I get around 15000 score in cinebench this way and overall its blazing fast. Avg temps of 65-75 while gaming and often below 90 Max temp.

I get worse temps with coolingpad. So i have to turn of the fan of the coolingpad.
 

cyberalex10154702dd

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Set PL1 and PL2 to 45w and all cores max speed to 4,1ghz. I get around 15000 score in cinebench this way and overall its blazing fast. Avg temps of 65-75 while gaming and often below 90 Max temp.

I get worse temps with coolingpad. So i have to turn of the fan of the coolingpad.
Lol- strange about cool pad....

Seems if you are not mistaken PL1-PL2=45w - and your 4.1ghz? & 15000 score in cinebench23 this way - really too much! must be with 45-45 TPLs = 12500-13500 no more and Frequencies 2,4-2,6
looks like your PL2 is 65W?!
Even from Jarrod youtube channel with different test but it gives the picture. And c23 - use AVX instructions and put down CPU harder for frequencies. Temps are 70-74max with 45W TPLS both in C23 or Aida64 CPU only stress test + unigine Heaven
 

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