MSI GE76 Raider 11UH freezes when in MSHybrid Graphics mode

jtormolob15ab02ee

New member
Joined
Jan 7, 2022
Messages
1
Hello,

I'm experiencing a similar issue with a gp66 leopard 10UG. It have an i7 from 10th generation, so I don't think it is caused for the specific 11th generation cores.

I didn't suffer this on the past... ¿Can it be caused by a dragon center update?
 

Crazydonkey

Well-known member
SECOND LIEUTENANT
Joined
Jun 30, 2020
Messages
2,483
Will the problem still occur after disabling Dragon Center from statup?
 

Renzokuken

New member
Joined
Oct 29, 2021
Messages
25
After doing some more testing I think the proper topic of this tread should be: MSI GE76 Raider 11UH freezes when the discrete gpu is off.
 

cesar_a_fer157b02e1

New member
Joined
Jan 5, 2022
Messages
10
Hello everybody,
Yesterday I received my laptop apparently repaired. The reparation report says that the motherboard has been changed. As I suspected this action do not solved the problem. As soon as I started the laptop it froze. Moreover, before send it to the technical support, it froze randomly but you can used for a while. Now, after the reparation, the laptop freezes all the time just after being started. I have to send it back to the technical support (one more month...?). I'm really disappointed with MSI. It is a very expensive device that do not work and it's apparently unrepairable... That is my last try to fix it. If it is not repaired this time I will claim my money back.
 

Renzokuken

New member
Joined
Oct 29, 2021
Messages
25
Could this be a display problem then or something funny with the BIOS? They replaced the motherboard and didn`t tested!? That`s just crazy.
 
Last edited:

cesar_a_fer157b02e1

New member
Joined
Jan 5, 2022
Messages
10
As you said. They replaced the motherboard and probably they didn't tested because as soon as I received it and started up it froze. My laptop it's on the way to the technical service again. I'll let you know.
 

Renzokuken

New member
Joined
Oct 29, 2021
Messages
25
If you asking me at this point I've done anything I can to exclude a software problem or a driver conflict and the problem persist. My laptop is at service center now.
 

cesar_a_fer157b02e1

New member
Joined
Jan 5, 2022
Messages
10
Today I have received the message from the technical service saying that the laptop is repaired. They have changed the motherboard again. I'm not very confident in this substitution of the motherboard for second time. If the first substitution did not solve the problem I'm far away of thinking that this second change will do it. Will see. I'll let you know when I'll receive it.
 

Renzokuken

New member
Joined
Oct 29, 2021
Messages
25
Really? They change the motherboard for second time! This is like the entire laptop IMO. Most expensive part (CPU and GPU) are mounted to the motherboard. And with the current shortage they manage to pull this? Best of luck for you.
 

cesar_a_fer157b02e1

New member
Joined
Jan 5, 2022
Messages
10
As nobody could imagine, this second motherboard replacement did not solved the freezing problem. My laptop still having the issue. Now, from MSI are proposing me to send the laptop again to the technical service. But this time it will go to Poland not to Portugal. The should have better technicians there... Anyway, the have told me that if they can't solve the problem in this last try they will propose a unit replacement or something similar... Will see...
 

Renzokuken

New member
Joined
Oct 29, 2021
Messages
25
Hi all, today I've received back my laptop. The repair report said that the motherboard has been changed. The process took only 2 weeks which is more then good for the current situation. Luckily no more freezes/crashes and everything is working as expected. However I've noticed something very strange. In the system info bios menu and in windows environment the laptop shows itself as GP66 Leopard 10UH where it's clearly it's not. The BIOS version confirms that. I've called the local service center but they won't participate by phone. What do you guys think? IMO somebody tampered with motherboard signature so I won't lose my Windows licenсе and accidentally entered wrong model. This does not affect the system in any way but is kind of annoying.
 

Attachments

Last edited:

seba84_2005

Active member
PRIVATE FIRST CLASS
Joined
Jan 27, 2011
Messages
336
10UH and intel 11 gen cpu who works there on this service :doublefun:
 

seba84_2005

Active member
PRIVATE FIRST CLASS
Joined
Jan 27, 2011
Messages
336
Motherboard is programmed incorrectly or software does not show model correctly. Show what model you have from MSI Center line i have:
 

Renzokuken

New member
Joined
Oct 29, 2021
Messages
25
Yea, the product name have been injected incorrectly during the repair process . Now I have to send it back for reprograming. This is annoying.
 

Renzokuken

New member
Joined
Oct 29, 2021
Messages
25
Hi all, Sorry to bring back this old thread but I wanted to share some very easy fix if anyone facing the problem described above (incorrect system product name in bios).

First of all I've send my laptop twice to the service center regarding this issue. It might be just me fail to explain what the problem is or it's just them fail to understand. The first time it was like yep not a problem like what's the problem? Hey you laptop is called GP66 Leopard 10UH instead of GE76 Raider 11UH, we cannot change that anyway beat it! In fact everything was working fine except the steel series engine which tend to draw information about the device from the bios. Now imagine if I was decided to resell this laptop. The person who purchased it may claim that I've scam them and get confused when searching for drivers/utilities. Not acceptable!

Second time. This time I've even got a phone call from service center to send the laptop back for product name change. Strangely got my laptop returned with SSD swap and a factory seal sticker back on the bottom for some reason and again unproper product name. Lo and behold. Now the product name on my "device" was GE76 RAIDER instead of GE76 Raider 11UH. Lol this was not even a legit product name so I've got some serious windows update problem and drivers update problem. Even the device foundation service was messed up. Nope.

Now to solution. I wanted to update to windows 11 to see if there is any changes. Then surprise! You don't have the TPM (Trusted Platform Module) enabled. This is a requirement for Windows 11 so the MSI have a tool for those you don't have it enabled.
Here is the link: https://storage-asset.msi.com/global/picture/faq/10018812@2021-1014-1152-175907@kb_04202_en.pdf
The download link is on page 3, it's the TPM enable tool. The zip contains TPM enable bat file and strangely DmiEditWin64 folder. Inside there is AMIDEWINx64.EXE a very simple self explained CMD program with basic read/write functions. Not going to details how it works. There is plenty tutorials on the net. The most important think is it contains the drivers necessary for DMI edit for the most legacy and modern MSI devices so now I can name my laptop a Potato Laptop 11UH if I want :)
 

Attachments

Last edited:
Top