Hello, sorry for bothering you, but my GE76 Raider 12UH is suffering the same issues as you. I Bought it in April 2022 and received it on exactly 1 June 2022. At first, I thought that this was an issue about the heat in general, and bought the IETS GT-500 as my cooling pad, but guess what, that's not fixing the issue. May I know how you fix this issue ? Thanks in regardsBut "boy oh boy" will I ever dare to buy a top-tier MSI laptop again...
Is there anything that I can do to make sure what the problem is ? I want to make sure if I need a Warranty Job or notI just send it to a service center and got a motherboard swap. It was a warranty job. This was clearly a day one hardware failure. Bad GPUs or mux switch. There's no guarantee that you have the same problem
The same problem that I had with the same solution. In my case, the motherboard was replaced two times before getting solved the issues (two faulty motherboards... can you believe it?). Two months with the device in the service centre... But nowadays it works perfectly. I hope for a long time, but who knows...I just send it to a service center and got motherboard swap. It was a warranty job. This was clearly a day one hardware failure. Bad GPUs or mux switch. There's no guarantee that you have the same problem
You can try reinstalling graphic drivers, perform a clean boot or to be 100% sure it's not a software/driver problem You can backup your important files and then perform F3 to restore to the factory system. Do not connect to any network to observe whether the problem will occur again within factory environment after the system restoration is completed.Is there anything that I can do to make sure what the problem is ?
Did you reinstall MSI-test graphics drivers?I have the same issue with my brand new MSI GE76 Raider 11UH here in Uruguay. Anyone knows how should I proceed with the support center. All the diagnostics run succesfully so I guess that might be an issue with some driver/firmware, the thing is that theres no one evidence in the event log about what cause the freeze.