MSI GE76 Raider Hinge broken after 5 Months while being in a foreign country. What should I do?

bat-l15b602e7

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Mar 10, 2022
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Hello Guys,

I bought my GE76 Raider in February in Europe but I am now living with it in South Korea. Today while closing the Laptop, the right hinge just broke the screenframe out and wasnt able to close anymore. The hinge was SUPER stiff and I had to push it down with alot of force so I can at least close the Laptop. I removed the still holding left 2 Screws so I can close the Laptop.

My Issue now is, I am in Korea and cant just send it in to european Support. I know there is a MSI Repair Center in Seoul but I am not sure if they will repair it.

Could anyone give me advice what to do? Can I somehow request the RMA IN Korea for my european product and then bring it there? According to the MSI Phone Support, I should have 12 Month Global Travel Warranty. Any advice would be appreciated!
 

bat-l15b602e7

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Did you try to ask the local service center to know this policy?
Service center - https://www.msi.com/page/service-location-new
The problem is that they didnt have any english phone support, so I called the general MSI support hotline and they said I SHOULD have Global Warranty. however, I dont know if I can just walk in to after sales support without having a ticket, but I cant raise a ticket for korea on the website, it always links to the european website...
 

bat-l15b602e7

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So I got it fixed for free in Seoul, South Korea. However, they wanted to charge me for it considering it Damage caused by the end user, since its a mechanical Error.

I complained ALOT and made a scene, until they finally fixed this for free.They changed the whole top cover which means, at any point, this thing can break again in the same way. I do not have any faith in this product anymore at this point and I will not spend again so much money on an MSI product. screwing metal screws through a hinge into plastic must be the dumbest design I ever encountered. You would expect more from a 3500 Dollars Product.

At this point, all I can do is wait for it to happen again and then pay alot of money for a fix that shouldnt be necessary after a couple months of ownership.
 

darkhawk

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It's not screwing it through to plastic.....There's a press in nut that it screws into. That is pressed into the plastic.

Call it dumb all you want, everyone does it that way in general.

I went through something similar with my GS73, and I just bought a new screen cover on ebay for ~$50 and replaced it myself. It's sad that you need to do that, but it's pretty similar with all manufacturers outside of Alienware/Dell/HP.....the service just sucks.
 

bat-l15b602e7

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It's not screwing it through to plastic.....There's a press in nut that it screws into. That is pressed into the plastic.

Call it dumb all you want, everyone does it that way in general.

I went through something similar with my GS73, and I just bought a new screen cover on ebay for ~$50 and replaced it myself. It's sad that you need to do that, but it's pretty similar with all manufacturers outside of Alienware/Dell/HP.....the service just sucks.
Sorry but what ? Its screwed into a nut that is mold in plastic - its pedantic to say, no, the screw isnt in plastic, its in a nut that was screwed into plastic!
Also, no, "everyone does it in general" doesnt justify a 3500 dollars laptop to have such a bad build quality.

and you saying you had the same issue and your solution is to buy a replacement part cheap on ebay isnt a solution either. MSI should man up for their issues, recall ALL!! theri laptops and replace the lid with metal. Stop being what you are, MicroStar!

Last Laptop from this company. I cant believe I am now listening for cracking sounds everytime I move the lid on my laptop. pathetic!
 

darkhawk

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Sorry but what ? Its screwed into a nut that is mold in plastic - its pedantic to say, no, the screw isnt in plastic, its in a nut that was screwed into plastic!
Also, no, "everyone does it in general" doesnt justify a 3500 dollars laptop to have such a bad build quality.

and you saying you had the same issue and your solution is to buy a replacement part cheap on ebay isnt a solution either. MSI should man up for their issues, recall ALL!! theri laptops and replace the lid with metal. Stop being what you are, MicroStar!

Last Laptop from this company. I cant believe I am now listening for cracking sounds everytime I move the lid on my laptop. pathetic!
Sorry you clearly didn't realize that correcting your poor post with some real facts ( " screwing metal screws through a hinge into plastic " ) isn't pedantic. One is false, and one is true.
They use PEM nuts. Pretty common thing to use here and everywhere throughout many industries actually. Especially when you want thin, light, etc....

Don't like it? Then go complain to MSI. See : >>How to contact MSI.<<
Otherwise, see : >>Please read and comply with the Forum Rules.<<
Since I'm not MSI, and you likely won't find MSI here to talk to....
 

bat-l15b602e7

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Sorry you clearly didn't realize that correcting your poor post with some real facts ( " screwing metal screws through a hinge into plastic " ) isn't pedantic. One is false, and one is true.
They use PEM nuts. Pretty common thing to use here and everywhere throughout many industries actually. Especially when you want thin, light, etc....

Don't like it? Then go complain to MSI. See : >>How to contact MSI.<<
Otherwise, see : >>Please read and comply with the Forum Rules.<<
Since I'm not MSI, and you likely won't find MSI here to talk to....
yeah I was hoping this is the MSI forum with actual MSI representatives, not gaslighting biased moderators trying to silence customers with threats. I will contact MSI directly, since its pretty useless to be here anyway.
 

darkhawk

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yeah I was hoping this is the MSI forum with actual MSI representatives, not gaslighting biased moderators trying to silence customers with threats. I will contact MSI directly, since its pretty useless to be here anyway.
Gas lighting involves convincing others that something isn't true.
Facts prove you wrong.
Might want to get yourself educated on that first and the meaning.
And yes, contact MSI, cause you won't be here.
 
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