MSI Geforce GTX1650 upgrade NVIDIA drivers causing windows 10 blue screen of death

Joined
Sep 18, 2020
Messages
2
I have a MSI Nightblade MIB-246US that worked fine from 2017 until the original GTX1060 factory installed graphics card failed (black screen of death) while gaming. Given the warranty expired some time ago, I took apart the PC and cleaned all the connections, then took time to update all the drivers, BIOS, etc., matching the MSI support version recommendations. I researched GPU replacements/upgrades, and the MSI website plus the Micro Center tech support where I purchased the card recommended the MSI Geforce GTX 1650 as compatible. I ran a clean install of Windows 10 while using the opportunity to clean up files, etc., then installed the new MSI Geforce GTX 1650. The MSI support website for my factory computer build offers the 376.09 GPU driver version as approved for this build, but that driver set fails to find this new GPU. My system automatically downloaded and installed NVIDIA 432.00, and a check of the system shows that it has installed these NVIDIA drivers: NVHDA64V.SYS (version 1.3.38.16) and NVLDDMKM.SYS (version 26.21.14.3200). While everything appears to work fine, I have Blue Screen of Death failures with several different codes coming up seemingly at random during a variety of different games I tried to play. I ran the windows 10 driver verifier, isolated the NVIDIA drivers, and I get the BSOD event with code Driver_Verification_Detected_Violation. I have tried using the Wagnard DDU tool in safe mode to uninstall all drivers, then reinstall. I have tried additional clean installations of Windows 10. I checked suspected NVIDIA settings, ran the DirectX diagnostic tool, but I have run out of problem solving ideas and still have the BSOD failures (only when gaming). I am considering upgrading the motherboard from the factory installed MS-B9071v1.0, but fear that I may still have this driver problem which appears to be between NVIDIA and the Win10 operating system. I am running the latest 2004 version of Win10 (OS build 19041.508, experience pack 120.2212.31.0). It appears that a lot of people have been having NVIDIA driver problems through Windows 10 2004 updates, so I will post my resolution here for others to see once I get this fixed. Meanwhile, I would greatly appreciate any ideas or instructions to fix this problem so I stop getting BSOD failures within 20 minutes in every game I play. MSI service no longer supports the Nightblade MIB-246US, and the $$ for legitimate local tech support probably more expensive than buying a new motherboard. I'm not confident yet that a new motherboard will fix the problem anyway, given system diagnostics say it has no problems and the issue appears to be between Microsoft Windows 10 and NVIDIA. Anyone have input for me?
 

Nichrome

Active member
Global Moderator
Joined
Nov 7, 2013
Messages
18,918
Hi
I would be looking into issues being more related with either the GPU itself, or the PSU not handling it too well.
Also as you pointed out, it might be related to Windows 2004 compilation and I've heard of this compilation being problematic as well.
 
Joined
Sep 18, 2020
Messages
2
After running out of ideas/research, I contacted Microsoft through the standard support desk function. The Microsoft tech was very knowledgeable and helpful - I watched him reinstall the device driver via Win10 (he did not use GeForce experience or a NVIDIA driver download, just let Win10 find and install the NVIDIA GeForce GTX 1650 driver (same driver listed in my original message visible in now in device manager version 26.21.14.3200). Then he used the driver verifier to delete all settings and restarted my computer. I no longer have any BSOD or other failures/errors, and the GTX 1650 is working great! I am happy to report a solution via Microsoft direct support, although I do not know what settings may have been causing the problem.
 
Top