MSI GeForce RTX 2080 TI GAMING TRIO BSOD

pitongaren14ff02ce

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Hello everyone! I cannot solve the problem for a long time. Please, help!

About a year ago, I assembled a PC from new hardware. From the first launch (roughly September 2020 to July 2021), the build worked perfectly.

Motherboard: MSI PRESTIGE X570 CREATION (AM4, AMD X570, 4xDDR4-4600 MHz, 3xPCI-Ex16)
Processor: AMD Ryzen 9 3950X (AM4, 16 x 3500 MHz, L2 - 8 MB, L3 - 64 MB, 2хDDR4-3200 MHz)
Video card: MSI GeForce RTX 2080 TI GAMING TRIO RAM: Ballistix Sport LT (DDR4, 16GBx4, 3000MHz, PC24000, 15-16-16)
Disk 1: 2000 GB SSD M.2 Seagate FireCuda 520 (PCI-E 4.0 x4, Phison E16, 3D NAND 3-bit TLC, NVM Express)
Disk 2: WD Ultrastar DC HC530 14 TB (SATA III)
Power supply (at the time of the problem): Cougar CMX 1200W (1200 W, 80+ Bronze, EPS12V, APFC)
Power supply (worth now): Corsair HX1200 (1200W, 80+ Platinum, EPS12V, APFC)
Windows: Windows 10 Pro license; Version: 21H1; Build: 19043.1202; Interoperability: Windows Feature Experience Pack 120.2212.3530.0
BIOS: 7C36v1E (all drivers for the motherboard are installed from the official MSI website from the information section for this motherboard model)

At the end of June 2021, the video card began to turn off through a reboot with the error: "Windows has stopped this device because it reported a problem. (Code 43)"
The first thing I did was reinstall the drivers on the video card: safe mode - removing old drivers via Display Driver Uninstaller - installing drivers downloaded from the official website of NVidia
After the performed actions, the problem not only did not disappear, but began to occur through the blue screen "VIDEO TDR FAILURE":

- Error code: 0x00000116
- Reason driver: dxgkrnl.sys
- Address of reason: dxgkrnl.sys + 261cae
- The following files are highlighted in red in the minidump when viewed through BlueScreenView: dxgkrnl.sys, ntoskrnl.exe, nvlddmkv.sys

What I tried to do:

- Send the video card twice to an authorized MSI service center, where both times the problem was not confirmed;
- Completely reinstall Windows by formatting all drives;
- Install the latest driver, the previous driver and the driver released about a month before the start of the problem (video card);
- Check the RAM with the MEMTEST program when booting from a USB flash drive (No errors were found after 6 hours of operation);
- Leave one stick of RAM. Leave one (other) stick of RAM in another slot;
- Leave connected only one monitor of the two;
- Change PhysX settings (autoselect / video card / processor);
- Expansion of monitors via Surround has never been used;
- Test the processor for errors through the OCCT program;
- Changed the power supply unit 80+ Bronze to 80+ Platinum;
- Install DirectX files from the official Windows site, which are required for applications using previous versions of DirectX;
- Check for viruses. There is always Kaspersky Total Security (license). Also check through Microsoft Safety Scaner and Dr Web Cure It;
- Check the integrity of files:
1) CMD: dism / online / cleanup-image / restorehealth
2) CMD: sfc / scannow
- Remove NVidia Panel, NVidia audio driver and GeForce Expirience;
- Unload from the Steam system and any other programs not related to Windows;
- Check disks for errors and defragment them (as Windows understood it does it once a week on its own);
- Update BIOS to the latest stable version;

Other points:

- Both times after returning from an authorized MSI center, the computer worked perfectly, under any load for about 5-7 days. Then the problem started to appear again with regular frequency. A repeated attempt to remove and install the video card did not lead to a positive result;
- After turning off the secondary monitor, the problem also disappeared for about 5-7 days. Repetition of such manipulations with disconnecting monitors in the future did not give the same result;
- The problem occurs more often if the XMP profile for RAM and BOOST for the processor are enabled in the BIOS settings;
- The problem occurs more often when launching games or high definition videos. But at the same time, pay attention to the first point, during this period, under any load, the problem did not arise at all (VR games, video editing);
- The problem can occur even when the computer is idle, without launching any programs;
- Iron has never been overclocked, everything is like from a factory;
- GPU temperature (idle 41-51, load 65-70). GPU Hot Spot temperature (idle 54-64, load 75-79)
- Of the many times, two times there were blue screens with other errors:
1) SYSTEM_THREAD_EXCEPTION_NOT_HANDLE; Error code: 0x000007e; Reason driver: nvlddmkm.sys
2) MEMORY_MANAGEMENT; Error code: 0x0000001a; Reason driver: ntoskrnl.sys

What else could be the reason? Can anyone please help me? I have been suffering for three months, all the hardware is under warranty, but I cannot understand who is to blame.
 

Svet

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Can you test the GPU in another PC?
Do you use the support bracket that comes with the card?

The errors definitely points to the GPU itself or power related issue.
However:
- Both times after returning from an authorized MSI center, the computer worked perfectly, under any load for about 5-7 days. Then the problem started to appear again with regular frequency. A repeated attempt to remove and install the video card did not lead to a positive result;
For how long they tested the GPU? Maybe they didn't tested enough time to show up the issue?

I would suggest those:
* Test the GPU in another PC [find a way to do it, like bring the card to a friend to test it, or to your reseller or some computer shop to test the GPU]
* Put the PC case in a horizontal position and let the GPU sit vertically and retest and see if problem persist.
* When BSOD occur again:
- Check and measure the electricity voltage from your electric outlet where the PC is connected.
I suspect a general el. network voltage drop at your place may caused those issues.
 
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pitongaren14ff02ce

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Additionally made:

- Once again completely reinstalled Windows (after formatting all disks). Launched a clean system with Windows updates only. A day or two it worked without problems, then the problem started to appear again. Only the browser (only twitter and google ecosystem) and the battle.net game worked. The problem occurred both when the browser was closed and when the Battle.net game was closed;
- Remove all hardware from the PC connectors, leaving only the mouse, keyboard and monitor.

Can you test the GPU on a different PC?
Unfortunately, this is not possible. But the video card was checked twice at the retailer's service center and checked twice at an MSI authorized service center (this is on at least two other PCs)
---
Are you using the support bracket that came with the card?
Yes, the bracket is installed. Although the bracket is flimsy, the video card is held firmly in the connector, there is practically no backlash, and only if you make a special effort.
---
How long have they been testing the GPU? Maybe they haven't tested enough time to identify the problem?
According to an employee of an authorized MSI service center, "We cannot test equipment longer than we conduct standard tests"
---
Place the PC case in a horizontal position and let the GPU stand upright, repeat the test and see if the problem persists.
Made. The problem disappeared for a few days, then began to reappear regularly. At first, the computer simply rebooted without BSOD, after updating the drivers (it was installed with Windows), it began to reboot with the same BSOD ("VIDEO TDR FAILURE"). The World of Tanks game also crashed once with an error (did not save, but the context was the following "the game ended due to problems with the video card drivers, we recommend updating the drivers")
---
When BSOD occurs again: Check and measure the voltage at the outlet to which the computer is connected.
I checked it several times at different times, including right after BSOD. Always shows stable 225V from default 220V
 

Svet

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. A day or two it worked without problems, then the problem started to appear again.
What GPU drivers you have tried?
Have you checked CPU & GPU for overheating?
Do you have any OC applied on your PC?
Or XMP enabled?

- Leave one stick of RAM. Leave one (other) stick of RAM in another slot;
Have tested with each one of them alone in recommended DIMM slot?

Unfortunately, this is not possible. But the video card was checked twice at the retailer's service center and checked twice at an MSI authorized service center (this is on at least two other PCs)
That's not helpful.
Can you bring the GPU to a friend to test it there personally?
If you another another GPU in your PC, does it works stable without issues?
 

pitongaren14ff02ce

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What GPU drivers have you tried
465.89, 466.77, 471.96, 472.12 and some old ones that are installed with Windows
---
Have you checked the CPU and GPU for overheating?
GPU: idle 41-51 °, under load 65-70 °.
GPU Hot Spot: idle 54-64 °, load 75-79 °
CPU: idle 37-45 °, under load up to 60 ° then cooling starts to work at maximum and drops the temperature below 60 °
Chipset: 53-58 °
VR MOS: 53 °
---
Is there any OS on your computer? Or is XMP enabled?
All hardware from the box is installed and used as is, without any manual improvements. There is an XMP profile and BOOST mode, but the problem occurs with both enabled and disabled options.
---
Leave one RAM stick. Leave one (the other) RAM flash drive in another slot; Tested each one separately in the recommended DIMM slot?
I did it all, it did not lead to a positive result.
---
Can you bring the GPU to a friend to personally test it there? If you are using a different GPU on your PC, will it work stably without issue?
Unfortunately, I recently moved to this city and I have no friends here. The closest friend is 4,000 km away from me.
---

Now comes the most important thing. Thanks to you, I think we are getting closer to solving the problem! You have no idea how grateful I am for your help.
As I wrote above, after putting the system block on its side, the problem disappeared for several days, and then began to reappear with great frequency.
When she disappeared, I did the following things in stages:
1. Enabled XMP and BOOST mode in BIOS to load the system more seriously - the problem did not appear.
2. I tried to edit the video and run the standard games I play - the problem did not appear.
3. I installed the game World of Tanks, installed resource-intensive mods on it, set the settings to maximum quality and launched it in 5120x1440 resolution with a viewing angle of 120 ° - the problem began to appear regularly
3.1 Please pay attention:
- the problem began to appear even when the game is closed
- When playing, the video card did not heat up above 75 °, and the processor above 63 °
I decided that, as before, the problem simply did not manifest itself for a while, and then suddenly struck again. As reported above.

But since then I have done the following:
1. Disabled the XMP and BOOST mode in the BIOS (the problem is not in himselves, since previously the problem very often occurred when they were disabled, and before the problem did not arise when they were enabled)
2. Set the World of Tanks settings to minimum.

As a result, the problem stopped manifesting itself again. The PC also lies on its side. Do I understand correctly that the problem most likely lies in the bad of power supply to the video card? Then why did the problem occurses even when the game was turned off, and more specifically a few minutes after turning off the game.

I jumped to conclusions. PC piece of [***CENSORED***] again started to issue BSOD in idle time. I'm just desperate ...
 
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Svet

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Can you tell what memory sticks you are using exactly [brand, model, a photo from the memory sticker modules] and how they are running? [at what freq. with what timings]
Have you tried flashing the BIOS to the latest version 7C36v1F3?

I would suggest better memory testing, but need to know all details about your memory stick 1st.
Also since you can't test the GPU elsewhere, can you test then with a different GPU in your PC?
 

Alan J T

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What else could be the reason? Can anyone please help me? I have been suffering for three months, all the hardware is under warranty, but I cannot understand who is to blame.
Can you please supply details on your CPU cooling solution, As several of the more Beefy air coolers have been known to cause the CPU socket to get stressed due to their weight the fact it did clear up for a bit when laid on its back points to this problem if you have a heavy cooler fitted.
You may have overstressed the CPU socket.
If this is the case then only option is a RMA of the Motherboard


.
 

pitongaren14ff02ce

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Can you tell what memory sticks you are using exactly [brand, model, a photo from the memory sticker modules] and how they are running?
Ballistix Sport LT 64GB 16x4 [BLS4K16G4D30AESE]
Clock frequency: 3000 MHz
Bandwidth: PC24000
CAS Latency (CL): 15
RAS to CAS Delay (tRCD): 16
Row Precharge Delay (tRP): 16

The problem appears both when the XMP profile is turned on, and when it is turned off. Unfortunately, I can't provide a photo, I gave the PC to the service center.
---
Have you tried flashing the BIOS to the latest version 7C36v1F3?
Tried updating BIOS to the latest stable version at that time 7C36v1E
---
I would suggest better memory testing, but need to know all details about your memory stick 1st.
I checked the RAM with the MEMTEST program (booting from a USB flash drive) for 6 hours: no errors were found.
---
Also since you can't test the GPU elsewhere, can you test then with a different GPU in your PC?
I don't have another video card.
 

pitongaren14ff02ce

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Can you please supply details on your CPU cooling solution, As several of the more Beefy air coolers have been known to cause the CPU socket to get stressed due to their weight the fact it did clear up for a bit when laid on its back points to this problem if you have a heavy cooler fitted.
You may have overstressed the CPU socket.
I use this cooling system: https://www.fractal-design.com/products/water-cooling/celsius/celsius-s36/black/ I also draw your attention to the fact that the system worked without any problems for about a year with all current components.
 

pitongaren14ff02ce

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Guys, I really appreciate your desire to help! Please, once again pay attention to the following facts, very possibly they hide the solution to the problem:

0. All equipment worked perfectly in the same configuration throughout the year. Nothing changed or accelerated.

1. Sent the video card to MSI authorized service center twice.

Both times after returning from an authorized MSI center, the computer worked perfectly, under any load for about 5-7 days. Then the problem began to appear again with regular frequency. A repeated attempt to remove and install the video card did not lead to a positive result;

2. After turning off the secondary monitor, the problem also disappeared for about 5-7 days. Repetition of such manipulations with disconnecting monitors in the future did not give the same result;

3. The problem can occur both at high loads and at idle time.

4. The problem may not arise both at high loads and at idle time.

5. After I put the system unit on its side (so that the video card would stand upright), the problem disappeared for several days.

5.1 Next, I tried to heavily load the system:
- Enabled XMP and BOOST mode in BIOS to load the system more seriously - the problem did not appear.
- I tried to edit the video and run the standard VR games I play - the problem did not appear.
- I installed the game World of Tanks, installed resource-intensive mods on it, set the settings to maximum quality and launched it in 5120x1440 resolution with a viewing angle of 120 ° - the problem began to appear regularly
- Please pay attention:
1) The problem began to appear even when the game is closed
2) When playing WoT, the video card did not heat up above 75 °, and the processor above 63 °

The problem began to appear regularly. Then I did the following:

- Disabled the XMP and BOOST mode in the BIOS (the problem is not in himselves, since previously the problem very often occurred when they were disabled, and before the problem did not arise when they were enabled)
- Set the World of Tanks settings to minimum.

As a result, the problem stopped manifesting itself again. After some time, the problem began to manifest itself when the PC was idle.

6. When playing New World (many hours), the problem does not arise. As soon as I close the game, BSOD appears after about a minute.

This happened 4-5 times always the same: I play (any time) -> I close the game -> within a minute BSOD

7. I took the entire PC to a service center. They stress tests on equipment in an attempt to pinpoint the problem. Almost a week has passed and the problem has not manifested itself. The PC does not go into BSOD.

I understand that all these moments are similar to mysticism, but nevertheless everything happens as I described.
 

Svet

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5. After I put the system unit on its side (so that the video card would stand upright), the problem disappeared for several days.
This point to the typical GPU thermal issue.

0. All equipment worked perfectly in the same configuration throughout the year. Nothing changed or accelerated.
This suggests heat issue or PSU issue.

I checked the RAM with the MEMTEST program (booting from a USB flash drive) for 6 hours: no errors were found.
I would suggest to retest with a better methods, with google memtest under ubuntu [also can be run within windows] https://manpages.ubuntu.com/manpages/bionic/man1/stressapptest.1.html
with the followed syntax for your case:
stressapptest -W -M 58000 -s 3600 --pause_delay 100000

and see if you can pass it without errors.


I don't have another video card.
Find a way to get one for a test, borrow from someone or buy some cheap one.

I think the issue is in your GPU.
My guess: Your GPU has a thermal issue which need a time to show up

GPU: idle 41-51 °, under load 65-70 °.
GPU Hot Spot: idle 54-64 °, load 75-79 °
This haven't listed the mem. temp, which for this card been seen in other cases to go over 100C - 106C
 

pitongaren14ff02ce

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After I put the system unit on its side (so that the video card would stand upright), the problem disappeared for several days.
This point to the typical GPU thermal issue.
All equipment worked perfectly in the same configuration throughout the year. Nothing changed or accelerated.
This suggests heat issue or PSU issue.
I think the issue is in your GPU.
My guess: Your GPU has a thermal issue which need a time to show up
Is this possible given the following:

- The problem may not appear for several days even with very high loads on the video card (video processing, high quality VR games)
- The problem may occur even when the computer is in standby mode and the GPU temperature on the sensors is about 40 °
- The problem does not manifest itself in any way during stress tests in a service center. (two times the video card was sent separately and once the entire PC assembly as a whole)
- The problem may disappear for several days, even if shortly before that it appeared very often (at any start of the game or just in idle time)

At the same time, the problem disappeared due to very strange actions, such as:

- Disconnection of the second monitor (repeated manipulation did not bring a positive result)
- Removal, sending the video card to the service center and re-installation (repeated manipulation did not bring a positive result)
- Send the entire PC to the service center
- Laying the PC on the side

For other points:

- The power supply was changed to a new one (Platinum).
- I informed the service center to pay more attention to the RAM. I sent them your recommendations. I will also follow your recommendations myself when I get the PC.

Update:

The service center did a test of the RAM with this program. No errors found.

Also, exactly a week has passed since the PC was sent to the service center - they did not have a BSOD even once for all the time, although before sending, he did not allow work at all, appearing constantly. Neither the hardware nor the software was changed. How can this be?
 
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Svet

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Could be some electricity issue at your place, try connecting the computer to a different electric outlet
and when you experience the issue, measure the voltage from the outlet where the computer is connected for anomalies.
 

pitongaren14ff02ce

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Could be some electricity issue at your place, try connecting the computer to a different electric outlet
and when you experience the issue, measure the voltage from the outlet where the computer is connected for anomalies.
I checked the outlet for several days. I did it both during the day and immediately after the BSOD, it always showed the declared voltage in the network 225V from 220V

As soon as I pick up the PC from the service center, I'll try to observe the outlet again.
 

pitongaren14ff02ce

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Update:
Problem solved! On the third try, the retailer's service center found a problem with the video card. Replaced under warranty with a new one.

Total:
The decision to abandon MSI products (previously I was a big fan, I love my old man GE73VR 7RF Raider - it is really a battle horse that has served faithfully for many years). The decision was not easy, but I want to punish the company for all my unreasonable suffering all these long months.

Please pay attention to the work of an authorized MSI service center in Moscow - because of them you are losing loyal customers. If necessary, I will provide information about two calls for repairs to this service center, in response to which one answer came: no defects were found.
 

darkhawk

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Update:
Problem solved! On the third try, the retailer's service center found a problem with the video card. Replaced under warranty with a new one.

Total:
The decision to abandon MSI products (previously I was a big fan, I love my old man GE73VR 7RF Raider - it is really a battle horse that has served faithfully for many years). The decision was not easy, but I want to punish the company for all my unreasonable suffering all these long months.

Please pay attention to the work of an authorized MSI service center in Moscow - because of them you are losing loyal customers. If necessary, I will provide information about two calls for repairs to this service center, in response to which one answer came: no defects were found.
I'll be honest. Posting things like this here mean nothing. If you really want MSI to know, contact them directly. See : >>How to contact MSI.<<
Posting it here ensures no one will see it.
 

Alan J T

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And if the service center can not replicate your error then can not diagnoses the problem till the error appears for them. And it did and they did replace the Faulty part. Just took a while.
 

pitongaren14ff02ce

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I'll be honest. Posting things like this here mean nothing. If you really want MSI to know, contact them directly. See : >>How to contact MSI.<<
Posting it here ensures no one will see it.
Oh, you just misunderstood me. I do not want to look to blame, but decided to abandon MSI products in the future. Buying flagship solutions and not being able to use a PC for months is not what you would expect for the price.

The main message of the last post is that the problem was solved and how. Perhaps this post will be the most important for someone who will face exactly the same problem.

I am very grateful to you guys for the desire to help me and the time spent on me! Thank you!
 

paul.schmid151402d8

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Also, exactly a week has passed since the PC was sent to the service center - they did not have a BSOD even once for all the time, although before sending, he did not allow work at all, appearing constantly. Neither the hardware nor the software was changed. How can this be?
Sorry for off-topic. I am happy that your problem was solved by RMA. But this reminded me funny experience I had approx 10 years ago. My 2 years old PC suddenly did not boot, it was only beeping some error (I do not remeber which one + I was lame in computers and did not know that "weird beeps" are a sort of error code).

I have dissassembled and assembled PC for numerous times, in the end I had only MB with CPU and PSU on the table - still same beeps. I assembled everything back together, gave it few more tries and drove to PC servis. Few minutes later I got call from the guy asking "what you said was the issue?" I drove back, computer was running normally - he only pluged it in and it posted with no issues. I took it home and it served me for another 8 years without any issues.
 
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