MSI GS65 BACKLIGHT PROBLEM! Steelseries RGB Green backlight DEAD!

alexkirye4698066b

New member
Joined
Aug 8, 2020
Messages
1
Same problem happens to me, first the green LED disappears only from " - " key
, then "F2" and "F7", after I deleted all keyboard devices and drivers and reinstalled Steel series engine - "F2" key green LED goes back to normal - now only 2 keys remains without green LED. This happens few month after purchase and I am very disappointed with MSI laptop. I hope this is not hardware problem because it is quite common and only green LED gives headache to everyone and in my case one key is back to normal after almost year it was not working, so I am waiting for solution from MSI maybe some patch or new recommendation.
 
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s.montero0215

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Aug 6, 2019
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11
i have the same problem, if you fix please let me know

i have the model gl63-9sdk
 

Big mac

Big mac
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Jul 1, 2020
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I suggest you update the EC and SSE.

Step.1 Update EC
Step.2 Uninstall keyboard driver in device manager, the path is: device manager -> keyboards -> standard PS/2 keyboard.
Step.3 Uninstall SteelSeries Engine (SSE) and reinstall SSE
Follow this instruction to clean install SSE https://www.msi.com/faq/notebook-2472
 

Big mac

Big mac
SECOND LIEUTENANT
Joined
Jul 1, 2020
Messages
938
Have you tried the step that I provided in the previous reply?
If the problem still persists, I suggest you contact the MSI technical support.
 
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