msi gt83vr random poweroff when first using

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mrzod01

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STAFF SERGEANT
Joined
Dec 16, 2012
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ok so i got a msi gt83vr and haven't had any issues but one

after i wake up and power on the notebook, all plugged in and all. when i start gaming or when i run a few programs. the laptop will instantly go black screen and ill see the msi boot logo. like a desktop being unplugged and plugged back in really quickly kinda thing.

however this issue only occurs once, and after the incident occurs it doesn't happen until i power off the laptop and use later on.

This happens even when i tried different outlets
happened even when i first got the laptop, no extra programs but steam
video drivers are latest for the 1080. i even tried clean install

I dont know if this is an issue only i am experiencing or others are as well. but it gets aggravating when i have to wait for that reset surge to happen before i can get into a serious game
 
Use [DDU] to remove the Nvidia driver.
http://www.msi.com/faq/notebook-2110
 
After that, download/reinstall Nvidia VGA drivers from following MSI website.
 

Besides, maybe you could export the whole system information by latest Help Desk and post that info in here. Let forum guys to help you to check the system configuration and software environment.
 
sportkung date=1485249965 said:
Use [DDU] to remove the Nvidia driver.
http://www.msi.com/faq/notebook-2110

After that, download/reinstall Nvidia VGA drivers from following MSI website.


Besides, maybe you could export the whole system information by latest Help Desk and post that info in here. Let forum guys to help you to check the system configuration and software environment.
Click to expand...

attempted this and still experiencing the issue
http://pastebin.com/EH3VaN0J

heere is the msi help desk file
 
Could you just try to use notebook from a battery. Will it reboot?
Seems like hardware problem
 
there has to be a fix for this, there is literally no other problem

gaming smooth, everything else

just this initial power off then reboot in the morning
 
tapa-rasa said:
I asked you, you didnt answer
Click to expand...

oh didnt notice the reply

how would i go about in removing the bqttery?

i don't see a battery on the back side
 
I found the error in event viewer

http://pastebin.com/tAEwMaj0

http://i.imgur.com/iqtEfTQ.png
 
submitted a ticket to support, anyone have any possible solutions in the mean time?

Updated screenshots also showing more info
 
http://i.imgur.com/rgCMC2F.png - Bios

http://i.imgur.com/j9T0p4b.png - Windows 10 info

http://i.imgur.com/B2rLYbF.jpg - Bios Info

http://i.imgur.com/BvUn2Zu.png - Windows Event Log 

screenshots
 
I would recommend restoring the system to factory default and check the problem is still happening or not.
 
Konstantin date=1487831688 said:
I would recommend restoring the system to factory default and check the problem is still happening or not.
Click to expand...
hello, i have just done that as of yesterday. Still experiencing the same issue.

Restored using the msi recovery disks
 
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