MSI GX701 Keyboard resonance sound problem

darkmorgoth

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Greetings. I bought an MSI GX701 notebook two weeks ago, and I have the problem, that when I'm listening to music, playing games, ergo when any sound is played at medium to high volume a very disturbing resonating sound can be heard. I found out, that this sound is produced by the resonance of mainly the space, left shift, caps lock and tab buttons. I phoned to the hungarian MSI service to ask wether it is normal, or it is a unique problem, and they said in a phlegm tone, that it is normal because of the 4+1 speakers, and it occures at every notebook of this model, and does not have any sense go to the service with the laptom, because they can't do anything, and won't swap my product to another one.
Has anyone noticed this problem who had the same type or does anyone have any idea about that symptom?

Thanks, Imre.
 

jensy

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What exactly do you mean by "Resonating sound"? I have experienced no such issue on my GX600.
 

darkmorgoth

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From a medium volume sound level up to the maximum, the upper mentioned buttons start to vibrate, resonate, and it produces a disturbing sound. If I put my hand or fingers onto these buttons (not pushing, just touching them )preventing them from being able to move, vibrate at all, this resonating sound stops.
 

darkmorgoth

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But in GX600 I think there are only 2 speakers, but in the GX7XX notebooks there are 4 small speakers and a bigger one in the bottom of the laptop to make better sound quality at lower tones and bass.
 

jensy

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Correct (as far as I am aware). Gave my GX600 a quick look over, and I can only find two speakers, apparently there is some form of inbuilt bass driver in the laptop but I'm yet to hear much bass at all.

if your issue is a symptom of all laptops of that model, then that is incredibly frustrating, because RMA would A, not apply, and B, not fix the issue.

I would recommend the obvious, using external speakers/headphones, and after (and only) that, I would recommend some form of ghetto-resonance killer (blu tac, heh).
 

darkmorgoth

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They told me, that it would be a sollution, to put a little sponge beneath these buttons, but I do not want to do it while I have warranty, because maybe I can loose it.
 

jensy

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Depending on what country your in, it shouldn't matter. unless the seal on the bottom of your unit has been broken, I can't see any issues with it. Don't take my word for it - other forum members will be able to confirm this.
 

darkmorgoth

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Yes, but it is not a solution, because if you buy a notebook which has 4+1 speakers built in expressly in order to give a better sound quality than other notebooks, and then you get a worse thing? You can feel as well that it is not ok, and it should not work like that.
 

jensy

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The notebook has other good features - you didn't just buy it for the speakers did you? I'm yet to hear any notebook with half decent sound, 4 + 1 is merely telling you how many drivers are operational in the unit, not what kind of sound response you will get (especially if your getting resonating frequencies through your keyboard!)
 

Frankenputer

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Yes, the 4+1 has nothing to do with what the notebook speakers are like. It can be used to run a 4+1 audio system. Look in the manual.

SCM shows icons with representitive levels when you adjust the brightness, audio level, turn on/off the webcam/bluetooth(if you have bluetooth), speakers, touchpad, etc.  It comes up when you use the Fn + Key combo for those aforementioned items
 

jensy

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my mistake - google has failed me in defining MSI's System control manager. I won't name the website that incorrectly told me otherwise.
 

darkmorgoth

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Yeah, I know that, I just mentioned that if they make the product with extra 3 speakers, in that case they must have paied attention not to cause any resonance. This whole thing is about that I do not want to be sold with a product that I have bought relatively for much money (to Hungary and to my wallet), and I would like to collect experience from other people who have the GX701 or GX700 series, and not about being noob and not being able to find out how I could improve the sound with external speakers and etc.
 

ex_forum_user_3

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It's quite simple: the bigger the speakers -> the better the sound.

As notebooks are very small and packed with loads of stuff, the speakers are there to produce some sound.
But as with any notebook, the quality is very poor.
There is simply no space in a notebook to put a HiFi set in it.
 

darkmorgoth

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Thank you, but this info did not bring me closer to the solution of my problem or gave me any further information I haven't known already.
 

ex_forum_user_3

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There is no solution, notebook speakers are very poor.
I suggest you get a set of e.g. USB speakers and play HiFi with those.

http://www.everythingusb.com/usb_speakers.html

Have a look there, there is plenty stuff and very simple to connect.
 

darkmorgoth

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Thanks, but I have no problem with those speakers, they work very fine if I touch the above mentioned buttons and they do not vibrate. The only info I need is, if that problem does exist at other notebooks of the same type, brcause if not, then I will know what to tell in the service.
 
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