msi h310m pro vdh plus - Blue Screen (BSOD)

dalkopes3

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My computer freezes constantly and gives me a blue screen with the message below. I've tried clean installs of Windows 7 and 10. I've updated drivers to the best of my ability. ScanDisk utilities tell me the hard disk is fine. The computer can run for several days without issue, then freeze and reboot. Although sometimes it happens within a few hours or even minutes after starting up. The computer freezes whether I am using it or not touching it at all. It seems completely random. The message (below) mentions that I should "Disable BIOS memory options such as caching or shadowing." I'm not familiar with changing BIOS memory settings. I'm hoping that someone can help me regarding this.

My PC specs are:

OS - currently Windows 7 Ultimate 64-bit SP1 (but this same problem was happening with Windows 10 Home)
CPU - Intel Core i3 @ 3.60 Ghz - Kaby Lake 14nm
RAM - 8 GB
MoBo - MSI h310M pro VDH Plus
Graphics - 4096MB ATI AMD Radeon RX 560 series (XFX Pine Group)
Storage - 123GB PNY CS900 SCS1 SATA SSD


The BSOD message is below:

------------------------------------------------------------

"A problem has been detected and windows has been shut down to prevent damage to your computer. Attempt to reset the display driver and recover from timeout has failed. If this is the first time you've seen this stop error screen, restart your computer. If this screen appears again, follow these steps:

Check to make sure any new hardware or software is properly installed. If this is a new installation, ask your hardware or software manufacturer for any windows updates you might need.

If the problem continues, disable or remove any newly installed hardware or software. Disable BIOS memory options such as caching or shadowing. If you need to use safe mode to remove or disable components, restart your computer, press F8 to select advanced startup options, and then select safe mode.

Technical information:

*** STOP: 0x00000116
*** atikmpag.sys - address FFFFF8800492D77c base at FFFFF8800491D000

collecting data for crash dump...
initializing disk for crash dump...
beginning dump of physical memory
dumping physical memory to disk: 40

-------------------------------------------------------------------------
 

Svet

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It's definitely GPU issue
 

yuanyasmine

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Have you attempted to run a system repair? I'd start w/ that, check memory modules (swap out ram if you have spare) & finally, worst case, clean windows install.
 

citay

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Oct 12, 2016
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You have some inherent instability. This will often not be fixed by anything you do in Windows, or different Windows installations, when the root cause is deeper, i.e. related to the hardware.

Has this instability come suddenly? Or was it there from the beginning? This would help determine the best way to go ahead. But let me post something general regardless.

First of all, you should forget Windows 7, it doesn't get updates anymore since early this year. Stick to Windows 10 if you still want to go online and not have your system compromised someday.

Second of all, we have to look at the BIOS settings. You could attempt a Clear CMOS, see the manual: https://www.msi.com/Motherboard/support/H310M-PRO-VDH-PLUS#down-manual

This will reset the BIOS settings, if anything was wrong in there.

Secondly, you could update the BIOS: https://www.msi.com/Motherboard/support/H310M-PRO-VDH-PLUS#down-bios
See the instructional PDF and Video there.

But first it would be best to have some backinfo. Like, did this suddenly become unstable, or did it run fine at first.
 
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