MSI H610M-E DDR4 The sound does not work after the update

[omezi156702da]

I repair motherboards in Russia, a lot of boards come after the BIOS update on which the sound stops working. But rolling back to previous versions through the programmer does not help. The only way to make the sound work again is to change the chipset with a new chipset and the sound starts working with any firmware. Also, if you put this chipset on another H610 board from ASUS GIGABYTE ASRock, there is also no sound. Incorrect firmware somehow disables the chipset. The problem is that the chipset does not reset the audio codec, I tried to force it to be removed, but it also does not work. This massive problem occurs for users after updating the BIOS, the sound disappears in the task manager or hangs on the VGA post code, but after firmware on the programmer we also get a non-working sound. Solve the problem in Russia, they refuse to accept these warranty cards because they blame the user for incorrectly updating the bios. I'm sure there's a firmware that will fix it somehow.

I even made a video about it a long time ago.

 

[reilley.q.pembe15b402e3]

Hi Alan could I also get a pm with the correct BIOS please.

PRO H610M-E DDR4​

Check DM

 

[Alan J T]

Hi Alan could I also get a pm with the correct BIOS please.

PRO H610M-E DDR4​

Have you tried the new method that was developed?

For Audio recovery
We would like you to try this method first.
Make sure to flash back to the previous working BIOS first
This will be on your motherboard support page
The second-to-last bios released in 2023 will be the one you want

Flashing to this BIOS will not void the warranty

If the BIOS recovers the audio, follow the steps below




Roll back to the last working bios and then update the BIOS with the Svet BIOS update tool. This has worked so far without the need for the other patched Bios to be used.
Download the tool from the link:
>>> Latest Forum UEFI Shell Flash tool <<<

https://forum-en.msi.com/index.php?threads/forum-uefi-shell-flash-tool-v1-81-for-msi-boards-%E2%9C%94.343010/

 

[reilley.q.pembe15b402e3]

Have you tried the new method that was developed?

For Audio recovery
We would like you to try this method first.
Make sure to flash back to the previous working BIOS first
This will be on your motherboard support page
The second-to-last bios released in 2023 will be the one you want

Flashing to this BIOS will not void the warranty

If the BIOS recovers the audio, follow the steps below




Roll back to the last working bios and then update the BIOS with the Svet BIOS update tool. This has worked so far without the need for the other patched Bios to be used.
Download the tool from the link:
>>> Latest Forum UEFI Shell Flash tool <<<

https://forum-en.msi.com/index.php?threads/forum-uefi-shell-flash-tool-v1-81-for-msi-boards-%E2%9C%94.343010/

Hi Alan. The tool didn't help me. I still get this on my list of sound devices. Bluetooth works but 3.5 mm jack does not recognize my speakers. Any advise?

 

[Alan J T]

Hi Alan. The tool didn't help me. I still get this on my list of sound devices. Bluetooth works but 3.5 mm jack does not recognize my speakers. Any advise?

View attachment 210731

PM sent, but not sure it will help as you have the sound device showing in Device Manager
It could be a case of Drivers not installing correctly

 

[list2vadi15e002ec]

For Audio recovery
We would like you to try this method first.
Make sure to flash back to the previous working BIOS first
This will be on your motherboard support page
The second-to-last bios released in 2023 will be the one you want

Flashing to this BIOS will not void the warranty

If the BIOS recovers the audio, follow the steps below




Roll back to the last working bios and then update the BIOS with the Svet BIOS update tool. This has worked so far without the need for the other patched Bios to be used.
Download the tool from the link:
>>> Latest Forum UEFI Shell Flash tool <<<

https://forum-en.msi.com/index.php?threads/forum-uefi-shell-flash-tool-v1-81-for-msi-boards-%E2%9C%94.343010/

Hi, Alan!
Thank you very much for your job!
I installed BIOS 7D48vAC 2023-09-12 and the sound is now working.

Why do I need to follow the next steps if the sound is working?
"If the BIOS recovers the audio, follow the steps below"

 

[Svet]

Why do I need to follow the next steps if the sound is working?
"If the BIOS recovers the audio, follow the steps below"

If you want to use the latest BIOS version.

 

[Alan J T]

Why do I need to follow the next steps if the sound is working?
"If the BIOS recovers the audio, follow the steps below"

So you have the latest BIOS to avoid any Intel degradation CPU problems with 13th and 14th gen chips

 

[list2vadi15e002ec]

So you have the latest BIOS to avoid any Intel degradation CPU problems with 13th and 14th gen chips

After the sound stopped working, I don't want to update the BIOS anymore.

 

[Svet]

After the sound stopped working, I don't want to update the BIOS anymore.

This will put your CPU at risk if you stick to your current older BIOS version.

 

[Alan J T]

After the sound stopped working, I don't want to update the BIOS anymore.

Bios will update fine using the Forum Flashing tool. It has been tested and is a proven solution to the loss of Audio when doing a BIOS update on certain motherboards