MSI MAG Coreliquid 240R not working properly

[calderontorresrau153102d6]

I bought this product last August, but I completed my PC build in Octuber 2021. The cooler worked for about two months (Oct and Nov) but in december my CPU temps started to get progressively higher. Now my PC is about 20ºC hotter than before and the cooler is making a strange noise like if small rocks or bubbles were inside the tubes. I haven't mess with BIOS, OC, nothing. This PC was built for regular office work and casual gaming and is running on its default seettings. When playing a game, my AMD CPU could get to 75º or 80º as a max temp before, now runing the same game it can get to 90º and even +100º. I noticed this problem because of the strange noise and because I started to lose FPS in games and, finallly, my PC crashed a few times with a temp warning. For the time being, I'm not using this PC and I fear the high temps could have damaged my CPU. I wrote to MSI Service and Support but I haven't got a reply yet. Any suggestions?

 

[deric.brow154202dc]

I am having a similar issue after less than 1 month. Not sure how to actually get warranty service . when I click apply for service it just takes me to a blank page. I put a regular air cooler in and the temps dropped from 50-60 degrees at idle to 33-39 . And from mid 90s to mid 60s while gaming.

 

[deric.brow154202dc]

I figured out how to navigate the website to get an RMA.
I went to the main MSI website and clicked service.
I selected gaming gear and then scrolled down to online RMA request.
I was able to select AIO on the actual form on the 2nd part.
while filling out the form it tried to take me back to a different page. I hit the back button and was able to complete the form.
When I put the serial number in it looked like it said that it wasn't valid, but I clicked through anyway and it went through,
I had an RMA within 5 minutes, and the unit is now on its way.
Just make sure that you have registered the unit.
I hope this helps you out.

 

[mesut.y154402d5]

I have the same problem, but I don’t have the bill anymore …