MSI MAG Infinite S3 14NUC5-1405DE WIFi problem, Ping spikes.

[andreamangano157a02e1]

Hello i've purchased this prebuild desktop. everything is perfect exept the wifi. ive 2 pc at home, the otherone works fine but this one struggles with the wifi connection.
for example it always connect with the 2,4ghz connection and not with the 5ghz one, also after i've manually chose the 5ghz preference inside the device manager, ive tried to update the drivers but nothing works.
i've always ping spikes from normal 22ms to 3000 for 2 second and back to normal every 4 min. every one can help me? or i need to buy a Wifi card PCIe for the motherboard?
thanks in advice!!

 

[fauc]

1. Please refer manual on page 9 and install antenna on Wi-Fi Antenna Connector (Item 15).

MSI MAG Infinite S3 14th AI Gaming Desktop | Nvidia Ada Lovelace, Intel 14 Gen | MSI

The MAG Infinite S3 14th AI Gaming desktop is powered by the latest Intel® Core™ 14 gen processors and boasts an RTX™ 40 series graphics card, complete with Frozr AI Cooling technology for optimal cooling performance.

www.msi.com

2. I am suggest buying USB Wifi card if you wanted but not PCIe Wifi card.

 

[andreamangano157a02e1]

1. Please refer manual on page 9 and install antenna on Wi-Fi Antenna Connector (Item 15).

MSI MAG Infinite S3 14th AI Gaming Desktop | Nvidia Ada Lovelace, Intel 14 Gen | MSI

The MAG Infinite S3 14th AI Gaming desktop is powered by the latest Intel® Core™ 14 gen processors and boasts an RTX™ 40 series graphics card, complete with Frozr AI Cooling technology for optimal cooling performance.

www.msi.com

2. I am suggest buying USB Wifi card if you wanted but not PCIe Wifi card.

Hello! Thank you in advice, i‘ve mounted the Antenne in the Right Mode already, this ping Spikes are realöy frustrating. So there is no Solution for them? and why you Not suggest a pci express one? Also if I disable the original from the device Manager?

 

[Svet]

for example it always connect with the 2,4ghz connection and not with the 5ghz one

What router you use?
What's its current Wi-Fi config in there?
Does your 2.4GHz and 5GHz networks has the same name or each one has own?
Have you disabled "Smart connect" if your router support it? [Enable Smart Connect] => [Disabled]

 

[andreamangano157a02e1]

I use a Fritzbox7530 but for sure is not an Internet Problem because I have another Desktop pc on the Same Desk with an integrated wifi and work perfectly fine. I have already renamed the 2 band. But still have high ping Spike and really Bad Download Speed. The pc is brand new but I think is just a Bad m2 wifi Card

 

[Svet]

I use a Fritzbox7530 but for sure is not an Internet Problem because I have another Desktop pc on the Same Desk with an integrated wifi and work perfectly fine. I have already renamed the 2 band. But still have high ping Spike and really Bad Download Speed. The pc is brand new but I think is just a Bad m2 wifi Card

Make it to connect to proper band, etc. not 2.4GHz,
and then check how it is.

 

[andreamangano157a02e1]

those are the Basis. I‘ve already done that

 

[Svet]

those are the Basis. I‘ve already done that

And have you able to connect to 5GHz?
Because you said:

it always connect with the 2,4ghz connection

 

[andreamangano157a02e1]

I needed to unable the 2.4 ghz band from the device Manager before renaming the router‘s band,but Still have ping Spikes like: starting with 20 ms and after 2 min suddently reach 100 for a pair of sec and back to normal, and this Happens ciclically

 

[Svet]

I needed to unable the 2.4 ghz band from the device Manager before renaming the router‘s band,

I'm not sure what you are saying.
And I still didn't get answer to what I've asked:

And have you able to connect to 5GHz?

--------

The pc is brand new but I think is just a Bad m2 wifi Card

Could be, but there could be many reasons for the issue.
If you don't want to troubleshoot it further, then try a different Wi-Fi card.

? and why you Not suggest a pci express one?

USB version would have better compatibility. [along with own antenna]
Else if you going to install internal one,
make sure to match one of the QVL list:

MSI Global - The Leading Brand in High-end Gaming & Professional Creation

As a world leading gaming brand, MSI is the most trusted name in gaming and eSports. We stand by our principles of breakthroughs in design, and roll out the amazing gaming gear like motherboards, graphics cards, laptops and desktops.

www.msi.com

 

[andreamangano157a02e1]

Oh sorry i

I'm not sure what you are saying.
And I still didn't get answer to what I've asked:


--------



Could be, but there could be many reasons for the issue.
If you don't want to troubleshoot it further, then try a different Wi-Fi card.



USB version would have better compatibility. [along with own antenna]
Else if you going to install internal one,
make sure to match one of the QVL list:

MSI Global - The Leading Brand in High-end Gaming & Professional Creation

As a world leading gaming brand, MSI is the most trusted name in gaming and eSports. We stand by our principles of breakthroughs in design, and roll out the amazing gaming gear like motherboards, graphics cards, laptops and desktops.

www.msi.com

View attachment 196626

oh sorry i‘ve forgot to answer that question, but yes i‘m connected with the 5ghz but i‘ve Blocked the 2.4ghz or the wifi Card will Always try to Connect to that band and not the 5 one. I can throubleshoot more because the pc is new and it’s annoying that it has problems like this. I thought the network cards well were quite compatible with every PCIe, it is really necessary to take in the QVL lists? Thank you so much for Your patiece

 

[Svet]

oh sorry i‘ve forgot to answer that question, but yes i‘m connected with the 5ghz but i‘ve Blocked the 2.4ghz or the wifi Card will Always try to Connect to that band and not the 5 one.

If each band has own name Id this should not happens, other reason is that maybe your Windows still remembered your old Wi-Fi 2.4GHz connection from the before.
To fix this, right click on the 2.4GHz band that will be listed and select "Forget".
By that way it should not connect automatically anymore to the older remembered connections,
if the Wi-Fi settings are correctly setup on your router.

I thought the network cards well were quite compatible with every PCIe,

Nope, fitting in the slot doesn't guarantee that will works.

it is really necessary to take in the QVL lists? Thank you so much for Your patiece

Other with same or similar specs also may works even if it's not listed in there,
but there is no guarantees that will works.
The only guaranteed that should works for sure are the one in the QVL list.

And this is not the case if you use external USB adapter.

I can throubleshoot more because the pc is new and it’s annoying that it has problems like this

Can you post the results from 5GHz band?
At what Mbps the connection is established and at which channel?
Can you also show the router settings for 5GHz band too?

 

[andreamangano157a02e1]

If each band has own name Id this should not happens, other reason is that maybe your Windows still remembered your old Wi-Fi 2.4GHz connection from the before.
To fix this, right click on the 2.4GHz band that will be listed and select "Forget".
By that way it should not connect automatically anymore to the older remembered connections,
if the Wi-Fi settings are correctly setup on your router.

Ok ive done that, i've deleted the 2.4ghz band from the list now i this the pc will not lose the 5ghz band to change with the 2,4

Nope, fitting in the slot doesn't guarantee that will works.



Other with same or similar specs also may works even if it's not listed in there,
but there is no guarantees that will works.
The only guaranteed that should works for sure are the one in the QVL list.

And this is not the case if you use external USB adapter.

but i know the USB adapter have problems when you use them for Online Gaming, have not Ping or connection issues?

Can you post the results from 5GHz band?
At what Mbps the connection is established and at which channel?
Can you also show the router settings for 5GHz band too

sorry for the quality of the images the white one is my secondary desktop and goes at 190mb download speed, mine the MSI infinite is the one with black screen and goes at around 50mb both of them goes at 48 upload speed. i've changed the router to day with a FritzBox 5530, i dont know with setting of the router you need, maybe the one i've attacked?

 

[Svet]

sorry for the quality of the images the white one is my secondary desktop and goes at 190mb download speed, mine the MSI infinite is the one with black screen and goes at around 50mb both of them goes at 48 upload speed. i've changed the router to day with a FritzBox 5530, i dont know with setting of the router you need, maybe the one i've attacked?

All looks great at black connection screenshot.

mine the MSI infinite is the one with black screen and goes at around 50mb both of them goes at 48 upload speed.

What is your declared ISP speed?

Do test here:

Speedtest by Ookla - The Global Broadband Speed Test

Use Speedtest on all your devices with our free desktop and mobile apps.

www.speedtest.net

and check what speed you will get in there and post screenshot (of whole screen, not just the speed)

If you still have low speed in there,
then you probably have some software installed (with traffic shaper abilities) on that PC that limits your internet speed.

 

[andreamangano157a02e1]

and check what speed you will get in there and post screenshot (of whole screen, not just the speed)

this is what i got, the other PC is almost the same but he reach almost 190 Dspeed

then you probably have some software installed (with traffic shaper abilities) on that PC that limits your internet speed.

from the operator ive declared 150 download speed with fiber and Glassfaser (i dont know how to translate that)oh what it can be? i've only installed the basic MSI softwares from the day one and a pair of games nothing more, maybe is something from MSI center?

 

[Svet]

i've only installed the basic MSI softwares from the day one and a pair of games nothing more

Remove them all,[msi apps] then retest.

Or try use live cd instead:

Live11: Bootable Windows 11 Live DVD Created by Tiny11 Developer - MiniTool

This post gives you a simple guide on Live11 - a bootable Windows 11 live DVD created by Tiny11 developers to load Windows 11 in RAM.

www.minitool.com

and check the speed from there.

oh what it can be?

not sure they are many that can do that.

Also the i-net limitation could be from your router too,
if you have QoS & Bandwidth Limiter activated for the whole or this particular IP only / interface only.

 

[Svet]

Also answer this:

What is your declared ISP speed?

What internet speed you are expecting to be getting?
What speed is provided to you by your internet provider?

 

[Svet]

maybe is something from MSI center?

yes this also can do that, depends what features you may have installed from there.
for example lan manager & similar.

 

[andreamangano157a02e1]

Also answer this:


What internet speed you are expecting to be getting?
What speed is provided to you by your internet provider?

i've wroted that above, the provider said 150mb minimum (but i see i can reach more)

 

[RemusM]

i've wroted that above, the provider said 150mb minimum (but i see i can reach more)

For 44Mbps upload you should have 120-200Mbps download.
Be sure there is nothing wrong with your ISP (from time to time they have various bottlenecks on certain routes).