MSI MAG Z790 TOMAHAWK WIFI - MSI Center Stuck on loading

[radiavramov8155e02da]

Hello guys. I`m new to this forum. I need help.

I have MSI MAG Z790 TOMAHAWK WIFI motherboard and since yesterday MSI Center is stuck on this:

Tried everything. Reinstalled it a few times with admin rights. My BIOS is the latest. Windows 11 Pro

Mystic light doesn't start and the PC is like a Christmas tree (has 7 RGB fans and RGB Ram).
I have also MSI Coreliquit K360 V2 liquit cooling with display which doesn't start.
My other parts:

Please help!

 

[stew.mcleo161202f8]

Having same issue here. I logged a ticket with MSI .. see where that goes ..

 

[fatedust]

Have tried MSI Center 2.0.9.0? https://download.msi.com/uti_exe/mb/MSI_Center_2.0.9.0.zip
Could you list full hardware configuration including storage device (is that a RGB drive?), USB device...etc?
I would try to disable VPN, unplug unnecessary USB device such as wireless dongle for controller, and remove other RGB software.

 

[stew.mcleo161202f8]

2.0.9.0 is the version I am having trouble with. Previous version was fine. I am not using VPN .. M2 drives ..

 

[stew.mcleo161202f8]

Looks like they released version 2.0.10.0 and things work for me now.

 

[radiavramov8155e02da]

In my case 2.0.9.0 was fine after getting back to previous windows restore point.

Now after the 2.0.10.0 update again the same issue. "Please wait patiently for loading modules" ....

 

[stew.mcleo161202f8]

@radiavramov8155e02da .. did you do the full uninstall of the previous version and remove the folders left over .. then install 2.0.10.0 from the Microsoft store? That is what finally worked for me.

 

[radiavramov8155e02da]

@radiavramov8155e02da .. did you do the full uninstall of the previous version and remove the folders left over .. then install 2.0.10.0 from the Microsoft store? That is what finally worked for me.

Yes, used MSICenterUninstaller I got from a MSI ticket. After the restart killed everything MSI, deleted all the folders.
Fresh install of 2.0.10.0 and again nothing. "please wait patiently ...".

It just doesn`t work.
So big waste of money MSI and great support ...

 

[stew.mcleo161202f8]

Yes, used MSICenterUninstaller I got from a MSI ticket. After the restart killed everything MSI, deleted all the folders.
Fresh install of 2.0.10.0 and again nothing. "please wait patiently ...".

It just doesn`t work.
So big waste of money MSI and great support ...

I assume you opened a ticket with MSI? IF not you should do that. I did but ended up not needing their help since the upgrade solved my issue.

Are you running Windows 11 or 10?

 

[Alan J T]

Yes, used MSICenterUninstaller I got from a MSI ticket. After the restart killed everything MSI, deleted all the folders.
Fresh install of 2.0.10.0 and again nothing. "please wait patiently ...".

It just doesn`t work.
So big waste of money MSI and great support ...

This cropped up lately

https://forum-en.msi.com/index.php?threads/time-to-upgrade-your-software-%E2%80%93-msi-center-bug-status.362779/post-2176841

May also be a Windows store problem I know it has caused me a lot of trouble in the past


Can you try this after running the Uninstall tool?

https://download.msi.com/uti_exe/nb/MSICenterUninstaller.zip

MSI Center Direct Download

https://download.msi.com/uti_exe/mb/MSI_Center_2.0.10.0.zip

 

[radiavramov8155e02da]

This cropped up lately

https://forum-en.msi.com/index.php?threads/time-to-upgrade-your-software-%E2%80%93-msi-center-bug-status.362779/post-2176841

May also be a Windows store problem I know it has caused me a lot of trouble in the past


Can you try this after running the Uninstall tool?

https://download.msi.com/uti_exe/nb/MSICenterUninstaller.zip

MSI Center Direct Download

https://download.msi.com/uti_exe/mb/MSI_Center_2.0.10.0.zip

Thanks for the reply, but it didn`t work. I have a ticket from MSI but for now all the suggestions don`t work.

- tried MSI from Website, Msi from the link here, MSI from Microsoft store. All with admin rights
- Uninstaller from the ticket, uninstaller from here.
- Manually deleting files after restart from C:/MSI and C:/Program files (x86)
- Don`t use Remote Desktop
- Don`t have any Antivirus program, only the Windows 11 Pro original one.
- Closed all RGB software before opening MSI Center
- Deleted MSI Afterburner

This software just doesn`t work ...

My PC is new, running Windows 11 Pro with liquid cooling MSI K360 V2

 

[Alan J T]

Why do you have NZXT Cam installed

Please fully list all your hardware and list any and all ARGB product
>>Posting Guide<<


Can you also run the MSI collection tool and post it here or Upload the folder it places on the Desktop and Post a link

https://download.msi.com/uti_exe/nb/MSI-Collect-Log-Tool.zip

 

[radiavramov8155e02da]

Why do you have NZXT Cam installed

Please fully list all your hardware and list any and all ARGB product
>>Posting Guide<<


Can you also run the MSI collection tool and post it here or Upload the folder it places on the Desktop and Post a link

https://download.msi.com/uti_exe/nb/MSI-Collect-Log-Tool.zip

I have it because there is a very useful free mini toolbar I use to monitor my specs in realtime (I closed the program when tried install MSI Center):

PC Case: FRACTAL Meshify 2 RGB

Meshify 2 RGB

The Meshify 2 RGB is a high-performance case with a bold, stealth-inspired aesthetic.

www.fractal-design.com

Main Board:
MSI MAG Z790 TOMAHAWK WIFI, ATX, Socket LGA 1700, Dual Channel DDR5 7200+(OC)MHz,
2x PCIe x16 slots, 4x M.2 slots, 1x HDMI, 1x DP, 4x USB 3.2 Gen2, 4x USB 3.2 Gen2,
4x USB 2.0, Type-C, 7.1 HD Audio, 2.5Gbps LAN
Bios Version: E7D91IMS.H20 (12/29/2022)
Video Card/GPU, brand and exact model:
Gigabyte RTX 4090 Gaming OC 24GB GDDR6X
PSU, brand and model:
be quiet! DARK POWER PRO 12 1200W, 80 PLUS Titanium efficiency (up to 94.7%), Full mesh PSU front, CM
CPU:
13th Gen Intel(R) Core(TM) i9-13900K 3.00 GHz
Memory stick(s), brand and model:
Kingston DRAM 64GB 6000MT/s DDR5 CL36 DIMM (Kit of 2) FURY Beast RGB EXPO

SSD/ HDD, brand and model:
- KINGSTON FURY Renegade 2TB SSD with Heatsink, M.2 2280, PCIe 4.0 NVMe, Read/Write 7300/7000MB/s, Random Read/Write: 1000K/1000K IOPS,
- ADATA SU630 480GB
- SEAGATE HDD Desktop Barracuda Guardian (3.5"/1TB/SATA 6Gb/s/rmp 7200)
- SEAGATE HDD Desktop Barracuda Guardian (3.5"/2TB/SATA 6Gb/s/rmp 7200)
CPU COOLER:
MSI MPG CORELIQUID K360 V2 RGB
Keyboard:
RAZER PRO TYPE ULTRA
RAZER GOLIATHUS EXTENDED CHROMA MERCURY EDITION
Mouse: LOGITECH MX MASTER 3
Any Additional PCIe cards installed into your system?: No
OC: No
Operating System WINDOWS 11 PRO
Display:
(1) Gaming LED VA Philips 42.5", Quantum Dot, 4K UHD, HDR 1000, FreeSync‎, Display Port, Черен, 436M6VBPAB
- Is it a TV?: No
- How display is connected to the GPU?: Display Port
(2) DELL P2419H
- Is it a TV?: No
- How display is connected to the GPU?: HDMI


RGBs:
- FRACTAL Meshify 2 RGB (4x RGB FANs)
- MSI MPG CORELIQUID K360 V2 RGB (3x RGB FANs)
- Kingston DRAM 64GB 6000MT/s DDR5 CL36 DIMM (Kit of 2) FURY Beast RGB EXPO
- Gigabyte RTX 4090 Gaming OC 24GB GDDR6X

 

[Alan J T]

I have it because there is a very useful free mini toolbar I use to monitor my specs in realtime (I closed the program when tried install MSI Center):
View attachment 169831

PC Case: FRACTAL Meshify 2 RGB

Meshify 2 RGB

The Meshify 2 RGB is a high-performance case with a bold, stealth-inspired aesthetic.

www.fractal-design.com

View attachment 169834
Main Board:
MSI MAG Z790 TOMAHAWK WIFI, ATX, Socket LGA 1700, Dual Channel DDR5 7200+(OC)MHz,
2x PCIe x16 slots, 4x M.2 slots, 1x HDMI, 1x DP, 4x USB 3.2 Gen2, 4x USB 3.2 Gen2,
4x USB 2.0, Type-C, 7.1 HD Audio, 2.5Gbps LAN
Bios Version: E7D91IMS.H20 (12/29/2022)
Video Card/GPU, brand and exact model:
Gigabyte RTX 4090 Gaming OC 24GB GDDR6X
PSU, brand and model:
be quiet! DARK POWER PRO 12 1200W, 80 PLUS Titanium efficiency (up to 94.7%), Full mesh PSU front, CM
CPU:
13th Gen Intel(R) Core(TM) i9-13900K 3.00 GHz
Memory stick(s), brand and model:
Kingston DRAM 64GB 6000MT/s DDR5 CL36 DIMM (Kit of 2) FURY Beast RGB EXPO
View attachment 169832
SSD/ HDD, brand and model:
- KINGSTON FURY Renegade 2TB SSD with Heatsink, M.2 2280, PCIe 4.0 NVMe, Read/Write 7300/7000MB/s, Random Read/Write: 1000K/1000K IOPS,
- ADATA SU630 480GB
- SEAGATE HDD Desktop Barracuda Guardian (3.5"/1TB/SATA 6Gb/s/rmp 7200)
- SEAGATE HDD Desktop Barracuda Guardian (3.5"/2TB/SATA 6Gb/s/rmp 7200)
CPU COOLER:
MSI MPG CORELIQUID K360 V2 RGB
Keyboard:
RAZER PRO TYPE ULTRA
RAZER GOLIATHUS EXTENDED CHROMA MERCURY EDITION
Mouse: LOGITECH MX MASTER 3
Any Additional PCIe cards installed into your system?: No
OC: No
Operating System WINDOWS 11 PRO
Display:
(1) Gaming LED VA Philips 42.5", Quantum Dot, 4K UHD, HDR 1000, FreeSync‎, Display Port, Черен, 436M6VBPAB
- Is it a TV?: No
- How display is connected to the GPU?: Display Port
(2) DELL P2419H
- Is it a TV?: No
- How display is connected to the GPU?: HDMI


RGBs:
- FRACTAL Meshify 2 RGB (4x RGB FANs)
- MSI MPG CORELIQUID K360 V2 RGB (3x RGB FANs)
- Kingston DRAM 64GB 6000MT/s DDR5 CL36 DIMM (Kit of 2) FURY Beast RGB EXPO
- Gigabyte RTX 4090 Gaming OC 24GB GDDR6X

I will Pass on for some one else to have a look but there is hundreds of errors kicked up by Fractal software

 

[radiavramov8155e02da]

I will Pass on for some one else to have a look but there is hundreds of errors kicked up by Fractal software
View attachment 169838

Thanks. FRACTAL is the name of the PC

 

[Alan J T]

Thanks. FRACTAL is the name of the PC
View attachment 169841

Oh ya Woops but I got it a bit mixed up with this one

 

[radiavramov8155e02da]

FURYCTRL is the RGB software for my RAM.

- Uninstalled FURY Controll
- Uninstalled RGB Fusion for my RTX 4090
- Killed Razer Synapse for my mouse pad
- Scanned for viruses&malware - nothing
- Installed again new instance of MSI Center after MSI Uninstaller & manually deleted files and again:

It just doesn`t work ...

 

[radiavramov8155e02da]

Sorry for the separated post but I couldn`t delete it.
In task manager it literally doesn`t do anything:

 

[Alan J T]

Sorry for the separated post but I couldn`t delete it.
In task manager it literally doesn`t do anything:
View attachment 169850

I have been advised by our MSI Contactt that your user name ADMIN may be the problem

Can you please change your User name change from Admin to something else, please

Avoid User Names like Administrator or System etc

Apparently, this has caused problems and will be fixed in an Update

 

[radiavramov8155e02da]

Thanks for the possible solution. That may be a reason, however I can`t change the user folder name because its created once the windows was installed and now my user name is not admin, but the folder stays that way. If I change it it will break my software links and I`ll need to reinstall windows and definitely don`t want that.