MSI Modern 14 A10RB some keys intermittently working

ary.suryad158202e6

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Jul 16, 2021
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After firmware updated (downloaded from msi support website 14B3EMS1.104 ) some keyboard key not always working
comma & semicolon & backspace & right-arrow

currently already in latest bios E14B3IMS.512 but still has the issue

please help
please send me an original firmware and instructions how to restore it back



thank you
 

ary.suryad158202e6

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Jul 16, 2021
Messages
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and when keys not working, i must hold one of not working keys 30-60 seconds and it temporary back to normal, but still dont know why the keys suddenly not working
 

ary.suryad158202e6

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Jul 16, 2021
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finally... i successfully downgraded this laptop BIOS and EC Firmware to the first release version, so far all keys working, i hope it will be permanent fixed for my issue.
 

cpsoho

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Jul 5, 2016
Messages
368
Thanks for sharing this helpful information.
Agree with Ivan's suggestion, remember to notify MSI and ask them to fix this problem to prevent someone suffers again.

finally... i successfully downgraded this laptop BIOS and EC Firmware to the first release version, so far all keys working, i hope it will be permanent fixed for my issue.
 

ary.suryad158202e6

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Joined
Jul 16, 2021
Messages
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they just told me to bring the laptop to the local service center.
i learnt something from my issue, if you need to flash EC / BIOS better do it using Hiren Boot (Windows PE) and always flash EC Firmware first before you flash the BIOS.
 
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