Msi Modern 15 A11MU-652 overheating/not responding/black screen

[romankhr2159402e7]

Recently my Modern 15 has been having some weird issues; To preface this I've had the laptop for less than 6 months and it has experienced very light/minimal use (browsing, presentations, word processing). In the past few days I've been having some weird issues where when I close the laptop after few minutes it starts to heat up and increase it's fan speed. When I open the laptop in this state the screen is black and not responding, the keyboard stops responding, and it just continues like this till it kills the battery or till I force restart it (esc+power) but the power button doesn't respond unless I do the force restart. If I plug the laptop in the behavior continues still, yesterday I thought I identified the issue (some dumb windows/Microsoft service that was eating my CPU usage at idle) and I disabled it. Everything worked normally for a while but today it began doing it again in my backpack and heating up and killing the battery.
I was wondering if anyone has had similar issues or can help me identify the problem with it?

 

[dn.nguy315c402ec]

I'm experiencing some of the problems you are explaining but I am not entirely sure what or if any of my services and applications is the main cuprite of the CPU spike. I use the laptop for general web browsing and very cautious of where I browse to. I have a ad-block extension in Chrome and use Brave as my default browser to preform most of my web navigation. I'm starting to believe this might be similar from the details you've provided but could be for my case that some other internal app is causing the resource hog that I have yet to identified. I do noticed like you have mentioned that my the laptop is not responsive any time this happens (black screen and keyboard being unresponsive). This includes when I try to push the power button to turn on the laptop. I have to force boot to get my laptop to start back up. I wonder if this issue is software or hardware related and if it will be covered under the manufacture 1 year warranty? I purchased the laptop last December 2021.

 

[fitoturjma159002e4]

guys im facing the same problem did anyone mange to fix it

 

[stormbody091150502d6]

guys im facing the same problem did anyone mange to fix it

I recommend you open the new thread and explain your detailed issue. Your problem could be related to the different factors.

 

[srcmus154802d5]

I have modern 15 and have the same problem as mentioned in first two comments. Do have any progress with this issue?
Now, I can use my laptop but it warms very easily from its battery side. I even could not open several tabs in browser. If I wont find any solution I will send to warranty or changing the computer.

 

[bushong67-153e02db]

Similar problem here with my daughter's Modern 15 A11M laptop. Gets very hot and basically won't even turn on for her.

 

[stormbody091150502d6]

Generally, the overheating behavior is related to laptop workload, fan speed, faulty thermal module or thermal grease, etc.
It is recommended to change the performance setting and fan settings to check.
Also you can run Cinebench R20 and Fire stike to check the laptop's performance. If the performance is ok, the hardware components are OK.

 

[emielgeurt15a102db]

Recently my Modern 15 has been having some weird issues; To preface this I've had the laptop for less than 6 months and it has experienced very light/minimal use (browsing, presentations, word processing). In the past few days I've been having some weird issues where when I close the laptop after few minutes it starts to heat up and increase it's fan speed. When I open the laptop in this state the screen is black and not responding, the keyboard stops responding, and it just continues like this till it kills the battery or till I force restart it (esc+power) but the power button doesn't respond unless I do the force restart. If I plug the laptop in the behavior continues still, yesterday I thought I identified the issue (some dumb windows/Microsoft service that was eating my CPU usage at idle) and I disabled it. Everything worked normally for a while but today it began doing it again in my backpack and heating up and killing the battery.
I was wondering if anyone has had similar issues or can help me identify the problem with it?

Hi, I am experiencing a similar problem. Have you found a solution by chance?

 

[Downey Rob]

Hi, I am experiencing a similar problem. Have you found a solution by chance?

It is suggested to share more detailed information such as usage scenario and symptom.
Also provide which model of laptop you use.
Have the latest BIOS?
Black screen - Did you connect to the external monitor to confirm it only happens to the built-in monitor?
It seems the system is crashed. However, it is just the possible symptom since we do not have enough information.

 

[emielgeurt15a102db]

It is suggested to share more detailed information such as usage scenario and symptom.
Also provide which model of laptop you use.
Have the latest BIOS?
Black screen - Did you connect to the external monitor to confirm it only happens to the built-in monitor?
It seems the system is crashed. However, it is just the possible symptom since we do not have enough information.

Thanks a lot! Regarding the laptop used: it is a MSI Modern 15 A11M. I should perhaps try the external monitor, but I have the feeling it is not the monitor itself. For some reason, after the laptop goes to sleep, it will not turn on/off again - the screen stays black, fan starts blazing and the laptop heats. Running out the battery seems like the only solution at that point. So the symptoms in general are alike those of the OP (seemingly random overheating after going to sleep and not turning on/off at that point). Regarding usage: it is only used for the most basic office stuff: Word, browsing, etc. Nothing major or intense, which is why it seems so random to me. BIOS is ok! Thanks again for your reply

 

[Downey Rob]

It seems to be more related to the behavior of Modern Standby. You can export the Sleep report as file, and it is recommended to also indicate when the black screen issue occurred. This way, we can compare the timestamps in the Sleep report and potentially identify some abnormal indicators.
To run SleepStudy, open a Command Prompt window as Administrator and enter the following command: powercfg /spr

As the report within the past three days can be exported, if your issue occurred earlier, you may need to adjust the export command to retrieve information from a longer time period. You can add the number of days after the command to retrieve data from that time frame.
powercfg /spr /duration 7

 

[emielgeurt15a102db]

It seems to be more related to the behavior of Modern Standby. You can export the Sleep report as file, and it is recommended to also indicate when the black screen issue occurred. This way, we can compare the timestamps in the Sleep report and potentially identify some abnormal indicators.
To run SleepStudy, open a Command Prompt window as Administrator and enter the following command: powercfg /spr
View attachment 170197
As the report within the past three days can be exported, if your issue occurred earlier, you may need to adjust the export command to retrieve information from a longer time period. You can add the number of days after the command to retrieve data from that time frame.
powercfg /spr /duration 7

Thank you again! I have retrieved the data for a longer period, since it happened last Thursday 2023-03-10 most recently, around entries/time stamps 81-82 (violet, indicating abnormal shutdown). I will attach some screenshots (the 2 violet entries and the detailed session information of those entries), and the full report

. I hope that provides some useful information

 

[mjgraft155b02d7]

I'm experiencing similar issues with the laptop Modern 15 A11MU going into sleep mode and when I attempt to "wake it" there is no response and the top of the keyboard is very very warm or hot. I have to hard reboot the device to bring it back to life. Very annoying. Bios ver. E1552IMS.B05 I attempted to run a sleep study as suggested earlier in thread, but I'm just a PC newbie and don't know how to run a c:\ prompt in Admin mode. I got to a prompt, but received this response... "This command requires administrator privileges and must be executed from an elevated command prompt."

This issue appears to occur at least 2-3x per week. I'm retired and use the PC light spreadsheet use, browsing and minor microsoft card / puzzle gaming. Any help would be appreciated.