MSI MPG 321URX QD-OLED BLACK SCREEN ISSUE

[rick_i153402d5]

Can someone please tell me the sequence of button presses I need to make to reset the MSI MPG 321 URX monitor? I'm having troubles with a black display and wanted to try resetting it as a last ditch effort before returning it. Thanks!

Edit: I found a guy on reddit that has the same issue.. see attached image for the post.

 

[fauc]

1.Please remove power cord on monitor around one minutes.
2.Please re-plug power cord on monitor
3.Please refer manual on page 19 and do reset in settings page under OSD menu.

MPG 321URX QD-OLED

MPG 321URX QD-OLED is the latest MSI QD-OLED panel, these displays exhibit the best picture quality when gaming and provide an ultimate immersive gaming experience with a super-fast 0.03ms response time.

www.msi.com

4.Please refer manual on chapter 2 and modify all item to off.
5.Please modify HDR to OFF in Windows OS.
HDR settings in Windows

HDR settings in Windows - Microsoft Support

Learn how to control HDR settings in Windows, turn on HDR, and troubleshoot common problems with HDR-capable displays.

support.microsoft.com

6. Please install driver for monitor on this system.
It is driver page for MPG-321URX-QD-OLED on MSI website.

MPG 321URX QD-OLED

MPG 321URX QD-OLED is the latest MSI QD-OLED panel, these displays exhibit the best picture quality when gaming and provide an ultimate immersive gaming experience with a super-fast 0.03ms response time.

www.msi.com

How to install monitor driver in device manager?

MSI Global - The Leading Brand in High-end Gaming & Professional Creation

As a world leading gaming brand, MSI is the most trusted name in gaming and eSports. We stand by our principles of breakthroughs in design, and roll out the amazing gaming gear like motherboards, graphics cards, laptops and desktops.

www.msi.com

7.Please install driver for graphic card on this system.

 

[rick_i153402d5]

1.Please remove power cord on monitor around one minutes.
2.Please re-plug power cord on monitor
3.Please refer manual on page 19 and do reset in settings page under OSD menu.

MPG 321URX QD-OLED

MPG 321URX QD-OLED is the latest MSI QD-OLED panel, these displays exhibit the best picture quality when gaming and provide an ultimate immersive gaming experience with a super-fast 0.03ms response time.

www.msi.com

4.Please refer manual on chapter 2 and modify all item to off.
5.Please modify HDR to OFF in Windows OS.
HDR settings in Windows

HDR settings in Windows - Microsoft Support

Learn how to control HDR settings in Windows, turn on HDR, and troubleshoot common problems with HDR-capable displays.

support.microsoft.com

6. Please install driver for monitor on this system.
It is driver page for MPG-321URX-QD-OLED on MSI website.

MPG 321URX QD-OLED

MPG 321URX QD-OLED is the latest MSI QD-OLED panel, these displays exhibit the best picture quality when gaming and provide an ultimate immersive gaming experience with a super-fast 0.03ms response time.

www.msi.com

How to install monitor driver in device manager?

MSI Global - The Leading Brand in High-end Gaming & Professional Creation

As a world leading gaming brand, MSI is the most trusted name in gaming and eSports. We stand by our principles of breakthroughs in design, and roll out the amazing gaming gear like motherboards, graphics cards, laptops and desktops.

www.msi.com

7.Please install driver for graphic card on this system.

Dear Fauc,

Except the osd step (because I got black screen and cant see the OSD) I did everything and nothing worked. I read on internet that it is a common problem regarding the first version of this monitor, later MSI published a 2nd version and at the final version the problem has been solved..

I think there is no other option than to send the monitor from MSI for repair....