MSI Pen software and bugs

[anonezey]

Hello, MSI Forum and MSI Support

I am a user of MSI Summit E16 Flip A12 and like all of this users we have the same problem here about

1. MSI Pen Palm Rejection
2. Wierd Pop-Ups of the MSI Pen Software

This problem was also mentioned with a lot of people across the internet:

https://forum-en.msi.com/index.php?threads/msi-summit-e13-flip-evo-pen-problems-inaccurate-distorted-lines.377808/

https://www.reddit.com/r/MSILaptops/comments/uuykvi

Here, to ask is there a different way of support? Submit a bug or smth like that - it is annoying that ticket support only says that is hardware related and I need to go to service center, leave there my notbook for 2-4 weeks, either recieve a money
And to listenif someone has a solution for this problems (not deleting MSI Pen app) and/or MSI Pen Palm Rejection.

 

[Alan J T]

Hello, MSI Forum and MSI Support

I am a user of MSI Summit E16 Flip A12 and like all of this users we have the same problem here about

1. MSI Pen Palm Rejection
2. Wierd Pop-Ups of the MSI Pen Software

This problem was also mentioned with a lot of people across the internet:

https://forum-en.msi.com/index.php?threads/msi-summit-e13-flip-evo-pen-problems-inaccurate-distorted-lines.377808/

https://www.reddit.com/r/MSILaptops/comments/uuykvi

Here, to ask is there a different way of support? Submit a bug or smth like that - it is annoying that ticket support only says that is hardware related and I need to go to service center, leave there my notbook for 2-4 weeks, either recieve a money
And to listenif someone has a solution for this problems (not deleting MSI Pen app) and/or MSI Pen Palm Rejection.

Have your Tried a Glove or use a Pice of cloth under your hand I found Kitchen Paper towel works well

Drawing Glove | PenTips

The PenTips Drawing Glove is designed to be used on any tablet that you draw or write on. Our Drawing Gloves are made of Lycra®.

pen.tips

 

[anonezey]

Yeah, it quite better with it, but it is cringe
What about MSI Pen software pop-ups? It is really annoying

Have your Tried a Glove or use a Pice of cloth under your hand I found Kitchen Paper towel works well

Drawing Glove | PenTips

The PenTips Drawing Glove is designed to be used on any tablet that you draw or write on. Our Drawing Gloves are made of Lycra®.

pen.tips

 

[Alan J T]

Yeah, it quite better with it, but it is cringe
What about MSI Pen software pop-ups? It is really annoying

No never had the software pop up, and ya it is a bit annoying to have to use something between hand and the Surface of Flip 16 but works a treat for me.
I have also used the polishing /cleaning cloth you get with a pair of glasses. And it has the added benefit of keeping the screen clean.

 

[anonezey]

No never had the software pop up, and ya it is a bit annoying to have to use something between hand and the Surface of Flip 16 but works a treat for me.
I have also used the polishing /cleaning cloth you get with a pair of glasses. And it has the added benefit of keeping the screen clean.

Just look at this: https://drive.google.com/file/d/1TcVMUw3t5AsQeHIY2L6IKjLJRAAAYzKL/view?usp=sharing

It is pop up randomly and randomly disappears by itself

 

[phil.burlin15a102e0]

I have these problems too.

I also noticed that I have to apply some pressure, more than other devices, to get it to write at all - which is super annoying, especially as it makes it hard to draw faint lines or gradual pressure increases.

I had to disable Bluetooth to stop the pop-up.

I am going to try and install the Surface Slim Pen 2 drivers from Microsoft in place of the MSI Pen 2 one and see if it helps with the pen pressure issue.

 

[Downey Rob]

I have these problems too.

I also noticed that I have to apply some pressure, more than other devices, to get it to write at all - which is super annoying, especially as it makes it hard to draw faint lines or gradual pressure increases.

I had to disable Bluetooth to stop the pop-up.

I am going to try and install the Surface Slim Pen 2 drivers from Microsoft in place of the MSI Pen 2 one and see if it helps with the pen pressure issue.

Which model of laptop do you have?
Can you share the video for reference?