MSI please solve the problem related to the Mystic Light backlight in the MSI Center!!!

Pigius

Pigius

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Jun 16, 2022
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I am already creating the 3rd topic related to this problem, the latest Mystic Light updates have broken the backlight on my computer, especially this affects my MSI Clutch GM31 Lightweight Wireless mouse and MSI Immerse GH50 headphones, which continue to glow during sleep mode (clearly seen in my video , which I attached below) although they should turn off in the same way as other MSI accessories that I have (MSI MPG B550 GAMING PLUS motherboard, MSI GeForce RTX 4070 GAMING X TRIO video card, MSI Vigor GK50 ELITE keyboard). If you wake up the computer from sleep mode, then other accessories: the motherboard, video card and keyboard stop lighting, although the mouse and headphones continue to light (also seen in my video), which is the most annoying thing, that another application MSI Dragon Center copes with the modes perfectly backlight, but I can’t use it as it doesn’t see my video card, besides literally 1-2 months ago Mystic Light was working fine, it was the last two updates that broke it. Reinstallations and other things don’t help at all, I did everything I could! MSI please do not ignore my problem, I really like your company, but if this continues I will have to refuse your accessories because of your crooked updates, which I would really not like to do :(

Link to a video I recorded showing this problem:
 
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have you checked mystic light settings\LED power saving mode, it's enabled by default, did you disable it?
also in gaming gear\power\LED light auto-off, is it on or off?
 
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teletubby_po said:
have you checked mystic light settings\LED power saving mode, it's enabled by default, did you disable it?
also in gaming gear\power\LED light auto-off, is it on or off?
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Do you have any other RGB control software installed? If so, have you tried uninstalling them/Stopping them from auto start?
 
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Pigius said:
this affects my MSI Clutch GM31 Lightweight Wireless mouse
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In your screenshots I see GM41 wireless, do you have both or just GM41 wireless?
Have you tried to unplug only GM41 wireless and replace it with a non-RGB mouse, let monitor goes to sleep mode and see if other components like KB and MB behave normally?
 
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fatedust said:
In your screenshots I see GM41 wireless, do you have both or just GM41 wireless?
Have you tried to unplug only GM41 wireless and replace it with a non-RGB mouse, let monitor goes to sleep mode and see if other components like KB and MB behave normally?
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I mixed up the number, yes, I only have GM41, I’ll try your suggestion about connecting another mouse without RGB, but then why don’t the headphones also go into sleep mode?
 
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Those issues are duplicated:
* GM41 LW W and GH50 headphone LED are not going off when the monitor sleeps
* When the monitor wakes up from sleep, MB, GPU & KB are not lighting up

Will update the topic, when MSI have a solution for them. Thanks.
 
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Svet said:
Those issues are duplicated:
* GM41 LW W and GH50 headphone LED are not going off when the monitor sleeps
* When the monitor wakes up from sleep, MB, GPU & KB are not lighting up

Will update the topic, when MSI have a solution for them. Thanks.
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Okay, I'll wait :)
 
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Try reinstall the latest version s of MSI Center 2.0.36.0 & Mystic Light 3.0.8.6,
and let us know if the problem persist.
 
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