Flatoftheblade
New member
- Joined
- Oct 5, 2020
- Messages
- 2
I could go on in excruciating detail about the incredibly unproductive experiences I had with MSI's online support tickets (they can't even read and process what a customer writes, ever) and customer service line, but the short version is:
My notebook's adapter was defective and started to die after a month (literally just past the newegg return window). At the time I did not know that was the issue (I could have spared myself a lot of grief by conferring with reddit then instead of trusting MSI to have any idea what they were doing).
Their RMA service not only failed to properly diagnose and fix the issue, but they replaced my functional motherboard with a problematic motherboard where I'm pretty sure they didn't replace the thermal paste at all (so it runs at 95C with only 20% usage and games that should get 80-100 FPS on high settings get 30).
After receiving the notebook back from the first RMA with the original issues still present in addition to new issues, I (with the help of reddit, not MSI) diagnosed and fixed the adapter issue myself, only for the new motherboard issue (courtesy of MSI) to be apparent.
I am now having to do a second RMA (being without the computer for 2 months in total after having it for only a month) and I had to spend $200 on shipping and insurance for the pleasure of them failing to fix my issue and creating a new one.
I have almost gotten past the stage of anger and almost become impressed with the sheer consistency of the abject incompetence on display from every MSI employee at every stage.
My notebook's adapter was defective and started to die after a month (literally just past the newegg return window). At the time I did not know that was the issue (I could have spared myself a lot of grief by conferring with reddit then instead of trusting MSI to have any idea what they were doing).
Their RMA service not only failed to properly diagnose and fix the issue, but they replaced my functional motherboard with a problematic motherboard where I'm pretty sure they didn't replace the thermal paste at all (so it runs at 95C with only 20% usage and games that should get 80-100 FPS on high settings get 30).
After receiving the notebook back from the first RMA with the original issues still present in addition to new issues, I (with the help of reddit, not MSI) diagnosed and fixed the adapter issue myself, only for the new motherboard issue (courtesy of MSI) to be apparent.
I am now having to do a second RMA (being without the computer for 2 months in total after having it for only a month) and I had to spend $200 on shipping and insurance for the pleasure of them failing to fix my issue and creating a new one.
I have almost gotten past the stage of anger and almost become impressed with the sheer consistency of the abject incompetence on display from every MSI employee at every stage.