MSI RMA is literally worse than useless

One thing to note, you're using AIO cooler and appears you have fans around the motherboard pulling the air. It'd help if you had a fan pushing the air.
Even on their test bench, regardless of CPU (though it would help if they used same or more powerful one), they have a cooler that is pushing the air towards the VRMs ;)
 
One thing to note, you're using AIO cooler and appears you have fans around the motherboard pulling the air. It'd help if you had a fan pushing the air.
Even on their test bench, regardless of CPU (though it would help if they used same or more powerful one), they have a cooler that is pushing the air towards the VRMs ;)
I was running it with an open case and a big floor standing fan blowing into with the window in the room open as well... it still got hotter than the surface of the sun.... its running withing spec though according to the UK MSI RMA team
 
it still got hotter than the surface of the sun
I don't think you have the means to measure temperature of the sun :D
120 degrees, while indeed worrying high, is still within the spec. System would shut down when it exceeds spec limits.
What motherboard was that? I could not find the model name. Though from thermal picture looks like "some" Carbon board.
And what asus board did you replace it with?
 
I don't think you have the means to measure temperature of the sun :D
120 degrees, while indeed worrying high, is still within the spec. System would shut down when it exceeds spec limits.
What motherboard was that? I could not find the model name. Though from thermal picture looks like "some" Carbon board.
And what asus board did you replace it with?
That's just it the system thinks it's still below below 70'C, they must have the probe placed on the last phase of the VRM or something, but the board hammers the first phase to death and back first, so the system/bios isn't aware of the high temps.

Its the "msi x570 gaming wifi pro" stay clear of their motherboards is all I can say, if you have anything higher than an 8 core CPU anyway, or want to use PBO.
 
I could go on in excruciating detail about the incredibly unproductive experiences I had with MSI's online support tickets (they can't even read and process what a customer writes, ever) and customer service line, but the short version is:

My notebook's adapter was defective and started to die after a month (literally just past the newegg return window). At the time I did not know that was the issue (I could have spared myself a lot of grief by conferring with reddit then instead of trusting MSI to have any idea what they were doing).

Their RMA service not only failed to properly diagnose and fix the issue, but they replaced my functional motherboard with a problematic motherboard where I'm pretty sure they didn't replace the thermal paste at all (so it runs at 95C with only 20% usage and games that should get 80-100 FPS on high settings get 30).

After receiving the notebook back from the first RMA with the original issues still present in addition to new issues, I (with the help of reddit, not MSI) diagnosed and fixed the adapter issue myself, only for the new motherboard issue (courtesy of MSI) to be apparent.

I am now having to do a second RMA (being without the computer for 2 months in total after having it for only a month) and I had to spend $200 on shipping and insurance for the pleasure of them failing to fix my issue and creating a new one.

I have almost gotten past the stage of anger and almost become impressed with the sheer consistency of the abject incompetence on display from every MSI employee at every stage.
I agree. They sent me a RMA that was useless. When I tried to use it for needed repairs I got an email that said it was closed. I received an apology but never a working RMA. MSI worst customer service I've ever encountered.
 
Worst experience that I have ever had with any customer service. MSI sent me a RMA# that was rejected by MSI. They apologized but never sent me a working RMA#. What a bad experience I had dealing with MSI customer service. Buyer beware.
 
Back
Top