MSI RTX 3080 TI Suprim X 12GB - Gaming BIOS

Joined
Feb 2, 2022
Messages
12
Hi All,
Not having much luck with MSI support.

I've had the MSI RTX 3080 TI Suprim X 12GB since December. All has been working fine, no issues and I decided to give the Gaming BIOS a go to see if there any differences.

I turned off the pc, changed the BIOS switch from 'Silent' to 'Gaming'. When I switch the PC on, the monitors are not detected just blank screen. I can hear windows in the background and can RDP to the PC but the card is not recognised. When I switch back to 'Silent', all works correctly. It would seem the Gaming BIOS is not functioning.

MSI Support gave me BIOS MSINV389MH.231 to flash and before flashing I backed up the original ROM file and Backup the InfoROM

I have included a screenshot showing the info of the graphics card when in each BIOS setting using cmd nvflash64 --version (NVFlash64 Version 5.728.0)
When switched to 'Gaming' BIOS, I can not run any command and keep getting the same error 'Adapter not accessible or supported EEPROM not found, skipping'
I'm a bit of loss of what to try next, I assume this is a hardware issue and I have read across a lot of forums of people having the same issue out of the box. I suspect mine was

GAMING BIOS - BLANK SCREEN
NVIDIA Firmware Update Utility (Version 5.728.0)
Copyright (C) 1993-2021, NVIDIA Corporation. All rights reserved.

Adapter not accessible or supported EEPROM not found, skipping

SILENT BIOS - NO ISSUE
NVIDIA Firmware Update Utility (Version 5.728.0)
Copyright (C) 1993-2021, NVIDIA Corporation. All rights reserved.

Sign-On Message : PG132 SKU 18 VGA BIOS
MSINV389MH.231
Build GUID : 752947CB33804569B7D35F24174191CE
IFR Subsystem ID : 1462-3897
Subsystem Vendor ID : 0x1462
Subsystem ID : 0x3897
Version : 94.02.71.40.15
Image Hash : N/A
Product Name : GPU Board
Device Name(s) : Graphics Device
Board ID : 0x02DB
Vendor ID : 0x10DE
Device ID : 0x2208
Hierarchy ID : Normal Board
Chip SKU : 225-0
Project : G132-0018
Build Date : 03/26/21
Modification Date : 05/11/21
UEFI Version : 0x6000A ( x64 )
UEFI Variant ID : 0x000000000000000A ( GA1xx )
UEFI Signer(s) : Microsoft Corporation UEFI CA 2011
XUSB-FW Version ID : N/A
XUSB-FW Build Time : N/A
InfoROM Version : G001.0000.03.03
InfoROM Backup : Present
License Placeholder : Present
GPU Mode : N/A
CEC OTA-signed Blob : Not Present
 

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Svet

Well-known member
Administrator
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Nov 20, 2003
Messages
79,486
Turn it off, then try again switching between silent/gaming,
if problem persist, looks like there is no contact to the 2nd BIOS chip due some HW or mechanical reason.
 
Joined
Feb 2, 2022
Messages
12
Turn it off, then try again switching between silent/gaming,
if problem persist, looks like there is no contact to the 2nd BIOS chip due some HW or mechanical reason.
Thanks for thecresponse. Tried this multiple times from a power off state and booting into the silent (working bios) and switching to gaming but the same eeprom issue no matter what nvflash command is used. Seems like this is quite a common problem. Tried the card in 3 pcs same problem. I've used gpu-z on the gaming bios and it can't register the card.
I personally believe its a factory QA issue given the amount of forums that have had the same problem with the sane card from new. Ive only had the card since December.

Msi support gave me the gaming vbios (ending in .15) but still nothing when in gaming bios. It just keeps giving the eeprom. The card is being RMA with overclockers, but guess I'm going to be with out a card for at least a month as they say it needs to be returned to the manufacturer. But dissapointing, but glad I decided to try the switch and get this in warranty, just hope I don't get some reconditioned card as it cost £1800 from OC
 
Joined
Feb 8, 2022
Messages
1
Hi All,
Not having much luck with MSI support.

I've had the MSI RTX 3080 TI Suprim X 12GB since December. All has been working fine, no issues and I decided to give the Gaming BIOS a go to see if there any differences.

I turned off the pc, changed the BIOS switch from 'Silent' to 'Gaming'. When I switch the PC on, the monitors are not detected just blank screen. I can hear windows in the background and can RDP to the PC but the card is not recognised. When I switch back to 'Silent', all works correctly. It would seem the Gaming BIOS is not functioning.

MSI Support gave me BIOS MSINV389MH.231 to flash and before flashing I backed up the original ROM file and Backup the InfoROM

I have included a screenshot showing the info of the graphics card when in each BIOS setting using cmd nvflash64 --version (NVFlash64 Version 5.728.0)
When switched to 'Gaming' BIOS, I can not run any command and keep getting the same error 'Adapter not accessible or supported EEPROM not found, skipping'
I'm a bit of loss of what to try next, I assume this is a hardware issue and I have read across a lot of forums of people having the same issue out of the box. I suspect mine was

GAMING BIOS - BLANK SCREEN
NVIDIA Firmware Update Utility (Version 5.728.0)
Copyright (C) 1993-2021, NVIDIA Corporation. All rights reserved.

Adapter not accessible or supported EEPROM not found, skipping

SILENT BIOS - NO ISSUE
NVIDIA Firmware Update Utility (Version 5.728.0)
Copyright (C) 1993-2021, NVIDIA Corporation. All rights reserved.

Sign-On Message : PG132 SKU 18 VGA BIOS
MSINV389MH.231
Build GUID : 752947CB33804569B7D35F24174191CE
IFR Subsystem ID : 1462-3897
Subsystem Vendor ID : 0x1462
Subsystem ID : 0x3897
Version : 94.02.71.40.15
Image Hash : N/A
Product Name : GPU Board
Device Name(s) : Graphics Device
Board ID : 0x02DB
Vendor ID : 0x10DE
Device ID : 0x2208
Hierarchy ID : Normal Board
Chip SKU : 225-0
Project : G132-0018
Build Date : 03/26/21
Modification Date : 05/11/21
UEFI Version : 0x6000A ( x64 )
UEFI Variant ID : 0x000000000000000A ( GA1xx )
UEFI Signer(s) : Microsoft Corporation UEFI CA 2011
XUSB-FW Version ID : N/A
XUSB-FW Build Time : N/A
InfoROM Version : G001.0000.03.03
InfoROM Backup : Present
License Placeholder : Present
GPU Mode : N/A
CEC OTA-signed Blob : Not Present
hi ok i had the same problem silent bios boots no problem gaming bios blank screen,now this is how i sorted mine out i flashed it with the asus strix rtx3080ti bios from tweaktown then booted in to windows no problem but i didnt want to keep a asus bios that was intended for a asus rtx 3080ti so i decided to reflash my card back to the original msi gaming bios and it has worked ever since i think its a corrupt bios from new hope this help's
 
Joined
Feb 2, 2022
Messages
12
hi ok i had the same problem silent bios boots no problem gaming bios blank screen,now this is how i sorted mine out i flashed it with the asus strix rtx3080ti bios from tweaktown then booted in to windows no problem but i didnt want to keep a asus bios that was intended for a asus rtx 3080ti so i decided to reflash my card back to the original msi gaming bios and it has worked ever since i think its a corrupt bios from new hope this help's
Interesting, did you flash the silent working bios with the asus strix or boot with silent bios, switched to game then flashed the gaming bios.

The problem I have is the gaming bios won't let me flash, force flash or use any nvfalsh command, but no probs on the silent. If you look at the screen shot on the original post, highlighted in white is the gaming bios

If you could let me know how you started the flash, that would be great.
 
Joined
Feb 2, 2022
Messages
12
Hi,
Ive got Some great news folks and to anyone have the same issue, nvidia has released a new version of NVFlash version 5.730 and I was able to flash the gaming bios and all works from boot with no issues. I can also switch between profiles while booted with no issues. So please I no longer have to send this bac. As a test, I tried the last version nvflash 5.728 and it cant read the gaming bios or allow any nvflash commands without showing the error 'Adapter not accessible or supported EEPROM not found, skipping' but now I have used NVFlash version 5.730 all is working as expected.

See NVFlash version 5.730 output below and bold type - I can close this thread with a resolution. I hope this helps other people.

C:\Users\krist\Downloads\nvflash_5.735>nvflash64 --version
NVIDIA Firmware Update Utility (Version 5.735.0)
Copyright (C) 1993-2021, NVIDIA Corporation. All rights reserved.

Sign-On Message : PG132 SKU 18 VGA BIOS
MSINV389MH.222
Build GUID : F0EDFA349FDD4E8498243181C50236DB
IFR Subsystem ID : 1462-3897
Subsystem Vendor ID : 0x1462
Subsystem ID : 0x3897
Version : 94.02.71.40.13
Image Hash : N/A
Product Name : GPU Board
Device Name(s) : Graphics Device
Board ID : 0x02DB
Vendor ID : 0x10DE
Device ID : 0x2208
Hierarchy ID : Normal Board
Chip SKU : 225-0
Project : G132-0018
Build Date : 03/26/21
Modification Date : 05/11/21
UEFI Version : 0x6000A ( x64 )
UEFI Variant ID : 0x000000000000000A ( GA1xx )
UEFI Signer(s) : Microsoft Corporation UEFI CA 2011
XUSB-FW Version ID : N/A
XUSB-FW Build Time : N/A
InfoROM Version : G001.0000.03.03
InfoROM Backup : Present
License Placeholder : Present
GPU Mode : N/A
CEC OTA-signed Blob : Not Present


C:\Users\krist\Downloads\nvflash_5.735>nvflash64 --version
NVIDIA Firmware Update Utility (Version 5.735.0)
Copyright (C) 1993-2021, NVIDIA Corporation. All rights reserved.


Sign-On Message : PG132 SKU 18 VGA BIOS
MSINV389MH.231
Build GUID : 752947CB33804569B7D35F24174191CE
IFR Subsystem ID : 1462-3897
Subsystem Vendor ID : 0x1462
Subsystem ID : 0x3897
Version : 94.02.71.40.15
Image Hash : N/A
Product Name : GPU Board
Device Name(s) : Graphics Device
Board ID : 0x02DB
Vendor ID : 0x10DE
Device ID : 0x2208
Hierarchy ID : Normal Board
Chip SKU : 225-0
Project : G132-0018
Build Date : 03/26/21
Modification Date : 05/11/21
UEFI Version : 0x6000A ( x64 )
UEFI Variant ID : 0x000000000000000A ( GA1xx )
UEFI Signer(s) : Microsoft Corporation UEFI CA 2011
XUSB-FW Version ID : N/A
XUSB-FW Build Time : N/A
InfoROM Version : G001.0000.03.03
InfoROM Backup : Present
License Placeholder : Present
GPU Mode : N/A
CEC OTA-signed Blob : Not Present


C:\Users\krist\Downloads\nvflash_5.735>
 

Svet

Well-known member
Administrator
Joined
Nov 20, 2003
Messages
79,486
Super, thanks for the update.
To sum there was 2 issues:
* 2nd vBIOS chip was with non functional firmware inside [due unknown reason]
* the nvflasher's issue was unable to detect the 2nd bios chip
 

ntweedie200158602de

New member
Joined
Apr 5, 2022
Messages
2
Cheers will try to remember for next person :biggthumbsup: :biggthumbsup:
View attachment 156892
Hi there! I was really happy when I found your post as I am having the same issue and thought this would fix it, but sadly not. I followed the steps from this video -
I am 100% certain, ran the command as Admin, ran Nvflash commands, ran DDU, reinstalled Nvidia drivers etc. etc. but still the 'Gaming' mode toggle doesn't boot. Are you able to provide any assistance at all? I tried just double clicking the nvflash64 application but the command menu confused me and nothing I entered seemed to work right. I don't spend much time in command menu's I'm afraid.

Can I ask what your BIOS for the card is showing as? Mine is below. Is this the old one or the new one?

1649386731854.png


Hopefully this doesn't count as necro'ing the thread. Apologies if it does.

I live in hope! Thanks.
 
Joined
Feb 2, 2022
Messages
12
Hey there, I feel your frustration.

You need to use NVFlash version 5.730 as in the link above to force the gaming bios update, and make sure you do key step point 2 below.

I assume you have the gaming bios you want to flash. For ease of instruction, rename the rom file to game.rom
  • 1. Boot into Windows on the good vbios (assume it will be switched to silent).
  • 2. ** key step ** Once in windows, flip the switch over to the gaming bios
  • 3. Open cmd as administrator
  • 4. The vbios you want to flash needs to be in the same directory as nvflash
  • 5. From cmd line CD to the NVflash directory
  • 6. From cmd type nvflash64 game.rom and press Y when prompted. It should show a progress bar
  • 7. If the above command doesn't work try nvflash64 -6 game.rom
There are other commands to force flash, but try these and report back buddy. Its just using the right cmd and I can't remember if the first command in step 6 worked or I had to use other commands and just went through them until it worked.

Just remeber to switch to the gaming bios once you've booted into Windows

Good luck, looking forward to your reply on if it worked.
 

baneslayerr

Member
PRIVATE E-2
Joined
Dec 5, 2019
Messages
48
Hey there, I feel your frustration.

You need to use NVFlash version 5.730 as in the link above to force the gaming bios update, and make sure you do key step point 2 below.

I assume you have the gaming bios you want to flash. For ease of instruction, rename the rom file to game.rom
  • 1. Boot into Windows on the good vbios (assume it will be switched to silent).
  • 2. ** key step ** Once in windows, flip the switch over to the gaming bios
  • 3. Open cmd as administrator
  • 4. The vbios you want to flash needs to be in the same directory as nvflash
  • 5. From cmd line CD to the NVflash directory
  • 6. From cmd type nvflash64 game.rom and press Y when prompted. It should show a progress bar
  • 7. If the above command doesn't work try nvflash64 -6 game.rom
There are other commands to force flash, but try these and report back buddy. Its just using the right cmd and I can't remember if the first command in step 6 worked or I had to use other commands and just went through them until it worked.

Just remeber to switch to the gaming bios once you've booted into Windows

Good luck, looking forward to your reply on if it worked.
Ok so I have a similar issue.
Same thing. SILENT works, GAMING gives artifacts (with displayport) on boot until windows... then it's perfectly fine and I jump into windows and I can work.
I've tried to flash my GAMING btios (.15) with the one in techpower using your method and the proper nvflash.
The "update, replace" worked but I have the same artifacts when I boot in GAMING mode.

Is there any other bios or source i should use?
Thanks in advance.
From the process above I didnt started with the SILENT boot. Is there a problem? I've started from point 3 forward (I was in GAMING mode).
 
Joined
Feb 2, 2022
Messages
12
Hi,
You need to boot into windows with good bios I.e silent, then flip the switch to gaming once in windows as in key step 2. Then run the flash command. Don't skip the steps... try from the top.
I've done this for three other friends with the same card and issue
 

baneslayerr

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Messages
48
Ok so quick update:
1) SILENT BIOS gives the same errors as GAMING. Both boot (with artifacts with displayport) and when they reach windows, i can work and i have image.
2) Updated SILENT BIOS with techpowerup bios = same result
3) Updated GAMING BIOS with techpowerup bios = same result.

I can try what you said.
Launch SILENT > switch to GAMING > updated Gaming bios... but i am not sure how would that fix both bios...

Reminder: with HDMI everything works perfectly. With displayport I get these issues. Tried multiple cables as well. Monitor works with my old RTX GAMING X TRIO 2080 ti.
 
Joined
Feb 2, 2022
Messages
12
Ok so quick update:
1) SILENT BIOS gives the same errors as GAMING. Both boot (with artifacts with displayport) and when they reach windows, i can work and i have image.
2) Updated SILENT BIOS with techpowerup bios = same result
3) Updated GAMING BIOS with techpowerup bios = same result.

I can try what you said.
Launch SILENT > switch to GAMING > updated Gaming bios... but i am not sure how would that fix both bios...

Reminder: with HDMI everything works perfectly. With displayport I get these issues. Tried multiple cables as well. Monitor works with my old RTX GAMING X TRIO 2080 ti.
Just reading through your responses again (morning here in the uk)

So to recap, both vbios work fine with no issues when using hdmi, but using the display port displays issues.

Can you upload a picture of the screen with the issue on?

If the display port is causing issues on both bios, then it could be a hardware issue rather than a driver and I'm leaning towards hardware with the symptoms you are describing.

I've done this on three other msi 3080ti suprim 12gb cards; however, the issue has been a blank screen when using the gaming bios and not artifact issues.

Let's take a step back and run through a few Questions
1. How old is the card and is it under warranty? New/2nd hand (for rma purposes)
2. What version of Windows and display drivers are you using?
3. General hardware youre using, monitor, motherboard, processor etc.
4. Which slot are you using on your motherboard for the card, is it 16_1?
5. Can you post a screen shot for both bios by running nvflash --version

If you can post a pic of the issue when using the display port, that would be great 👍
 
Last edited:

baneslayerr

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Messages
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Just reading through your responses again (morning here in the uk)

So to recap, both vbios work fine with no issues when using hdmi, but using the display port displays issues.

Can you upload a picture of the screen with the issue on?

If the display port is causing issues on both bios, then it could be a hardware issue rather than a driver and I'm leaning towards hardware with the symptoms you are describing.

I've done this on three other msi 3080ti suprim 12gb cards; however, the issue has been a blank screen when using the gaming bios and not artifact issues.

Let's take a step back and run through a few Questions
1. How old is the card and is it under warranty? New/2nd hand (for rma purposes)
2. What version of Windows and display drivers are you using?
3. General hardware youre using, monitor, motherboard, processor etc.
4. Which slot are you using on your motherboard for the card, is it 16_1?
5. Can you post a screen shot for both bios by running nvflash --version

If you can post a pic of the issue when using the display port, that would be great 👍
Thanks for the help. UK time for me as well.
I just cant sleep with this error ahahah

1) Card was bought 4 days ago. Obviously there is warranty in place but I would personally like to understand what could be the issue before jumping into RMA to the same card that can have the same issue.
2) Latest nvidia drivers (516.94), DDU updated when i've switched cards
3) ASUS XG258Q monitor, ASUS MAXIMUS XI HERO motherboard, I9-9900K processor, SeaSonic PRIME Ultra Gold 850 850 W 80+ Gold Certified Fully Modular ATX Power Supply
PC part picker list - https://pcpartpicker.com/user/Radurtzhh/saved/#view=JctBqs
4) 16_1 - the usual slot. I've simple switched my RTX MSI 2080 ti gaming x trio for this one 2 days ago.
GPU z:
1660390927328.png

5) Both bios are:
94.02.71.40.15 - GAMING mode
94.02.71.40.13 - SILENT mode
(aka the "Default" ones)

The pictures are attached.
First - normal boot until windows load
Second - trying to enter bios picture
 

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Joined
Aug 13, 2022
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is your frames rate is working properly or having problem in it you can check out at FPS Counter. If the display port is causing issues on both bios, then it could be a hardware issue rather than a driver and I'm leaning towards hardware with the symptoms you are describing.
 
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