MSI RTX 4080 Super expert is having black screen during game session

M

Madiomax

Member
Joined
Feb 20, 2021
Messages
46
Hello everyone, I do not know why but since a moment my video card have a black screen and the fan spin when I am playing a game, I change the cable, I did reinstall the latest driver, i get to the bios to be sure that my processor is not overclock but nothing change.
Here is my configuration, the one my signature is my working station :
Board: MSI MPG Z790 EDGE WIFI
BIOS: 7D91vHE
VGA: MSI GeForce RTX 4080 SUPER EXPERT 16G
PSU: Corsaire 1000 Watt
CPU: Intel i9-13900K Processor
MEM: 128Go
HDD/SSD: Crucial 2To
COOLER: MAG CORELIQUID 240R V2
Keyboard: Logitech G213, USB
Mouse: Logitech G502 Hero, USB
OC: None
OS: Windows 11 64bit Professional
 
Last edited:
Sort by date Sort by votes
Svet said:
What OS you are running? Any 3rd party AV software? Or other unusual tools/apps you may have installed?
Are your drivers updated?
Click to expand...
I am with windows 11 24H2, it is a fresh install so no app installed for now except steam, gog, epic game, battlenet and ubisoft connect, it is a computer only for gaming, i tried to install netflix and no crashed, only in game it happens. Yes the driver is up to date at the 566.36, the last one for nvidia.
Svet said:
What memory is this? Which model? How many sticks?
Click to expand...
it is Corsaire vengeance ddr5 5200 32Go * 4
Svet said:
In which DIMM slots? Are they matched pairs?
How they are running? => At what Freq. & Timings?
Click to expand...
DDR5 match pair in the 4 slots, running at 4GHz
Svet said:
Run this memtest
Click to expand...
The test is running and no error for now after 10minutes
 
Upvote 0 Downvote
Upvote 0 Downvote
Svet said:
Can you link to the exact model?
Click to expand...
Corsair Vengeance DDR5 64 Go (2 x 32 Go) 5200 MHz CL40
spdMemory.png


Svet said:
Can you show CPU-Z, memory page?
Click to expand...
cpu-z-Memory.png

Svet said:
Do you have XMP Enabled?
Click to expand...
Yes, it is enabled
Svet said:
That's nothing, leave it for several hours to complete the full test,
until stop running by itself and shows the final results.
Click to expand...
resultTestMem5.png

I have no memory errors, that's very intriguing :-/
 
Last edited:
Upvote 0 Downvote
Madiomax said:
I have no memory errors, that's very intriguing :-/
Click to expand...

Oki, that's good.


Madiomax said:
I am with windows 11 24H2, it is a fresh install so no app installed for now except steam, gog, epic game, battlenet and ubisoft connect, it is a computer only for gaming, i tried to install netflix and no crashed, only in game it happens. Yes the driver is up to date at the 566.36, the last one for nvidia.
Click to expand...

Do test with Prime95:
Use [Large FFT's] or [Blend] and leave it to test over night.
 
Upvote 0 Downvote
After 9 hours, I have a black screen and the fans spin, I do not know what to do! I do not know if the test is finished, the only thing I have is the black screen and fans, my keyboard and mouse seem to always work but I can not see nothing. What do I have to do ? Restart the computer or wait ?
 
Upvote 0 Downvote
Madiomax said:
The bug was not reproduce but the stress test of the gpu in 3dmark does, does this one is for cpu ? how many time do i have to let it works ?
Click to expand...

Leave it for 8-10 hours to test it

Madiomax said:
After 9 hours, I have a black screen and the fans spin, I do not know what to do! I do not know if the test is finished, the only thing I have is the black screen and fans, my keyboard and mouse seem to always work but I can not see nothing. What do I have to do ? Restart the computer or wait ?
Click to expand...

If the computer is lockup, (try press Caps lock, and see if the keyboard led will lid)
then yes reboot it.
At next reboot check with BSOD viewer if there is logged BSODs:

Blue screen of death (STOP error) information in dump files.

Displays information about blue screen crashes occured on your system. (MiniDump Reader)
www.nirsoft.net

and also provide again a new save from Windows event errors, to get some clue about this black screen while testing.

Madiomax said:
I do not know if the test is finished,
Click to expand...

Prime95 tests has no ending, they should continue endless until we stop them.
 
Last edited:
Upvote 0 Downvote
Svet said:
If the computer is lockup, (try press Caps lock, and see if the keyboard led will lid)
Click to expand...
Yes it lid, i will reboot now
Svet said:
At next reboot check with BSOD viewer if there is logged BSODs:
Click to expand...
bosd-2025-01-08.png

It shows that it has now blue screen of death during the test
Svet said:
and also provide again a new save from Windows event errors, to get some clue about this black screen while testing.
Click to expand...
The event observer: fileEvents-2025-01-08.evtx
 
Upvote 0 Downvote
Oki, super.
That's the same error code that I found before, now it's keep repeating while stressing with Prime95.

This means probably is not GPU issue that you have,
because the GPU wasn't included when stressed by Prime95.
(And reducing GPU Core and Memory Clock speed, by minus 150MHz for each,
didn't make any difference to the issue with the test that we made earlier)

Have you updated those drivers?:
Install latest drivers from here:

Station-Drivers - Msi MPG Z390 GAMING PRO CARBON AC (MS7B17)​

Click to expand...

- - - - -

Madiomax said:
Yes, it is enabled
Click to expand...

Disable it and do re-test with 3DMark

At this point it's something related to CPU, Memory, CPU's overheating or PSU.
(if we exclude the driver for the possible error, make sure to update drivers from the link above, like chipset/audio/storage/Intel ME-FW driver)
 
Upvote 0 Downvote
Madiomax said:
The driver is up to date with the latest, the mothercard is the Msi MPG Z790 EDGE WIFI (MS7D91)
Click to expand...

Got it. Somehow I linked you the wrong board for drivers.


Madiomax said:
And XMP is disabled now

I launched the test with 3dMark and black screen again after 2 loops like before.
Click to expand...

Leave 1 memory stick only in DIMMA2 slot and retest.
If still the same, Load BIOS Defaults settings and again retest.

If still the same, my next suggestion is to try another quality and powerful enough PSU.
 
Upvote 0 Downvote
Svet said:
Leave 1 memory stick only in DIMMA2 slot and retest.
If still the same, Load BIOS Defaults settings and again retest.

If still the same, my next suggestion is to try another quality and powerful enough PSU.
Click to expand...
I will try that, thanks for the advice. The PSU, I use now is a corsaire 1000W gold, I do not have the exact reference unfortunately but you think that it is the reason the screen receive no signal (black screen) and make the fan spin. I will have to buy another PSU but not yet.
 
Upvote 0 Downvote
Madiomax said:
I will try that, thanks for the advice. The PSU, I use now is a corsaire 1000W gold, I do not have the exact reference unfortunately but you think that it is the reason the screen receive no signal (black screen) and make the fan spin. I will have to buy another PSU but not yet.
Click to expand...

That's one of the possible reasons.
Etc: The current PSU could have some malfunction/defective and to cause this issue.

Or you can try 1st to re-paste the CPU and apply new thermal paste and ensure good contact with CPU surface and to see if will make a difference.
Along with memory tip to try 1 memory stick only and retest.
 
Upvote 0 Downvote
I try another stress like "Steel Nomad" with 3dMark and it works even in dx12 and vulkan but when i try "speed way" I have the black screen (no signal) that happear, so what is the difference between the two test ? I tried also to use a test with ray tracing and it had the black screen so I guess it is something with that, but not sure yet.
 
Last edited:
Upvote 0 Downvote
Madiomax said:
I try another stress like "Steel Nomad" with 3dMark and it works even in dx12 and vulkan but when i try "speed way" I have the black screen (no signal) that happear, so what is the difference between the two test ? I tried also to use a test with ray tracing and it had the black screen so I guess it is something with that, but not sure yet.
Click to expand...

It wont matter if some test is passed, they all should pass without any errors.
Else different tests can have different loads,
therefor to catch the errors usually have to be tested with a set of different applications and tests.
 
Upvote 0 Downvote
Back
Top