MSI Summit E15 touchpad issues

jakub.koty159002e2

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So, I bought Summit E15 model and my happiness was short lived. Sine the beginning I experienced touchpad issues. First I did not know what exactly was happening as it seemes that the touchapd is randomly clicking. After heavier use I found out that the touchpad activates when I touch the notebook from the bottom and on either sides of the touchpad. So when I want to watch a movie and I have the notebook on my lap, every time I move a little, it clicks and stops the video. This also makes it very hard to work, especially for me as I write a lot. I constantly have to move the cursor on the Windows main panel, where the clickins does the least dmg. I already sent to service twice and first time they said the problem did not show after "hours of testing", the second time they said that even after the factory reset the problem did not show and it must be software issue. Of course I brought it home, tried it and voila - the issues is still there, obvious as hell. So I sent it there again. Btw, I tried disabling the touchpad screen, reinstalling the touchpad drivers, installing Windows 11 and all kind of things. Sometimes the cursor also locks or stops working when I try to click and drag a file, which might be because as I press on the body of the notebook, I triged some points from underneath. For a notebook thats costs about 1400 USD the quality in this department is very underwhelming. Anybody else experiencing this issue? I would attach videos, but they are "too big".
 
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Regarding the video, you can upload it to youtube or google drive and share the link.
Did you tell the technician the replication steps? I think the problem start to happen under the certain condition.
May I know what kind of usage scenario is when the laptop encounters the issue. Like web browsing, using Excel, PowerPoint, playing games ,etc.
Do you make any system change before starting to have the issue?
Do you have the issue once you bought the laptop? It can help you to recoginize if the problem is casued by any setting changed or software upgrade.
 
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jakub.koty159002e2

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When I sent the notebook to servis for the third time now I also sent them a note explaining the issue little more. I was not able to figure out an exact bahaviour when the problem occurs. It does not seem something specific triggers it. It occurs anytime. When I am watching a movie, writing in Word, just browsing or when I simply pick it up . If I play any games, I always connect the notebook to monitor, mouse and keyboard and in that case, the problem does not occur. Here is the link to all the videos - https://drive.google.com/file/d/193c7vfyxWsO0i5Coj9XJl4BTUQqc-ukW/view?usp=sharing.
 
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jakub.koty159002e2

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Thank you for the reply. I already sent the notebook to service few days ago so I will try these steps if it comes back again.
 
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Hi, I am seeing the exact same behavior. I am forced to use an external mouse and disable the touchpad. I find the touchpad useless, even when just typing because the cursor is constantly being moved all over the screen. I too believe it is something faulty with the touchpad mechanically. Hopefully they find the issue and can replace it. Please post your results again. I don't think we are alone. I may try the bios and driver update storm posted above and will reply when I get results. I wrote MSI, but all they suggested was to stick a pin in the pinhole underneath and reset something. I don't imagine that will do anything.

Here are my specs for reference:
Device name MSI Summit E15
Processor 11th Gen Intel(R) Core(TM) i7-1185G7 @ 3.00GHz 3.00 GHz
Installed RAM 32.0 GB (31.7 GB usable)
System type 64-bit operating system, x64-based processor
Pen and touch No pen or touch input is available for this display
Edition Windows 10 Pro
Version 21H2
Installed on ‎8/‎31/‎2021
OS build 19044.1889
Experience Windows Feature Experience Pack 120.2212.4180.0

Thank you,
Jeff
 
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I updated the bios to .319 which has a release date of 7/1/22. Haven't had the touchpad go crazy yet. i'm able to type in this box without it freaking out yet, but that isn't saying much. Will need to give it a day to be sure. As far as the touchpad driver, I already have the latest Intel I/O driver and there is no mention of an Elan or Synapt touchpad on my PC or the MSI website, so I'm not sure what they are talking about. The video comments say as much as no one knows what they are talking about.
 
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The only mention in the device manager for touchpad is here and that lists a Microsoft driver from 2006. Maybe this is the problem - but really doesn't seem to fit teh symptoms we are seeing.

1663050535977.png
 

jakub.koty159002e2

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I am glad you see a big improvement with the bios update. I am still waiting for the reply from service but I have my hopes low as they asked about the newest videos I managed to record of the issue as they as saying the problem is not showing which is ongoing issue with them. They always say we don't see the issue and then I bring it home and the issue is very apparent. Would you have a look on the videos in the link above to see if my issue is somewhat similar?
 
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This article talks about the crappy touchpad back in the early release of 2020 of the Summit. I guess they didn't fully get it fixed. :) Still hoping this BIOS update does the trick. Going on 10 minutes now without a problem. That is a record for me. All the best.

Since you do not see the problem yet, I recommend you keep monitoring.
If you still have the same behavior ( the cursor is constantly being moved all over the screen ), you can see if you get the same behavior in BIOS mode.
If so, it is more like the hardware or firmware issue becasue there is no software or drivers conflict in BIOS mode. It is easier to recognize if the behavior is related to the software/drivers or not.
 
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Since you do not see the problem yet, I recommend you keep monitoring.
If you still have the same behavior ( the cursor is constantly being moved all over the screen ), you can see if you get the same behavior in BIOS mode.
If so, it is more like the hardware or firmware issue becasue there is no software or drivers conflict in BIOS mode. It is easier to recognize if the behavior is related to the software/drivers or not.
Thats a great suggestion. So far, its been good. I even used it laying in bed last night, which makes the laptop run quite a bit hotter. If i see this again, i will def try it in bios mode. Thx
 

jakub.koty159002e2

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So, today I received a message from the service saying that they repair the notebook by changing the touchpad. I am very curious if this fixed the issue :). Will let you know when I get it back.
 
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I have seen mine do the jumping around again, although its better than before. They must have added some software filtering to improve it, but could not completely fix it. Unfortunately, i'm out of warranty, so not likely they'll replace mine, but if I can get the part number of the replacement trackpad, i could do it myself. Thanks for the update. Looking forward to your results.
 

jakub.koty159002e2

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Well it looks like changing the touchpad fixed the issue. I tried the same method I used previously to test if the touchpad clicks and everything seems just fine. Finally after 4 months I can start using the notebook. If you manage to find the part number of the touchpad and it won't be too costly, I would definitelly try changing it.
 

jakub.koty159002e2

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It has been few days I have been using the repaired notebook and I must say that even though the issue is gone, the touchpad itself is far from being perfect. It still happens sometimes that I double click when I just want to drag something and overall the sensitivity is just weird. Also I am still little bit afraid when trying to carry the notebook because for some reason there is a trigger point somewhere which makes the mouse go crazy. Like for example it stays locked and when I try to move the cursor, it just flashes and clicks so i have to multi-click to try and snap out of it. I am afraid i will have an issue with the touchpad somewhere down the line. I would be very cautious when trying to buy any MSI notebook from the business line in the future. I myself will definitelly buy another brand.
 
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agreed, this will definitely be my last MSI laptop. pretty bummed about it. i'm already familiar with the shortcomings of dell (massive number of driver level problems that requires a couple days of work to get up to speed) and lenovo (dead laptop after 18 months). i've had some other goofy stuff with the MSI crashing and locking up, but not all that prevalent enough that i couldn't blame windows.
 

jakub.koty159002e2

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agreed, this will definitely be my last MSI laptop. pretty bummed about it. i'm already familiar with the shortcomings of dell (massive number of driver level problems that requires a couple days of work to get up to speed) and lenovo (dead laptop after 18 months). i've had some other goofy stuff with the MSI crashing and locking up, but not all that prevalent enough that i couldn't blame windows.
 

jakub.koty159002e2

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I have great overall experience with Fujitsu. Even though they are not sleek machines, they are definitely reliable. I had two models and even though the first one died after 3 or 4 years (but it was used daily for like 12 hours), the second one is still going strong 4 years now. The only reason for buying new was that I wanted an upgrade. And I had to choose MSI :D.
 
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